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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,872
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,210)

Rating

Timeframe

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user ayeshar37
Pakistan
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

It was great, Nicola R. Help me out with the issue.

Thumbnail of user masumalim
India
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

This support team member interacted with me nicely and looked after my every problem with care. Really need such people to manage the freelancer team.
If such people like are attached to the freelancer team, our every problem can be solved quickly.

Thanks for ꜱ

Thumbnail of user rubemg
Brazil
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

She was the best at what she did, quick and resourceful at all times. She solved my problems on the fly.

Thumbnail of user kingak17
Poland
1 review
0 helpful votes
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July 27th, 2024
Verified purchase
• Updated review

Excellent service. Helped a lot, explained everything, very nice and fast reply.

Awesome and fast help.
July 27th, 2024
Verified purchase
• Previous review

Very nice person, good conversation. Helped with all the problems, explained anything if needed. Recommend, definitely :)

Thumbnail of user eduardom395
Virginia
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Very helpful gentleman! Solved my issue and clarified my concerns. Thank you Nicola!

Thumbnail of user peterk1963
TZ
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Jonny helped schedule a time fit for me and took me throughout the process of understanding the PFP. I love how it was straight forward and professional!

Thumbnail of user sunnyp69
India
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Macy M quickly resolved my query regarding refunding of the contest.

Thumbnail of user iftekharulhoquea
Bangladesh
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

She get me back my refunds. Can't thank her enough.

Thumbnail of user victorv461
Chile
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

She helped me to clarify my doubts, and the process of withdrawal

Thumbnail of user mdrakibuli1
Bangladesh
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

Accepted my request quickly and took action immediately. Very nice and professional service by Jayce.

Great service from Magenta
July 3rd, 2024
Verified purchase
• Previous review

Magenta was great. Very helpful and cooperative. 5 star service!

Thumbnail of user billr1247
AE
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

The guy on the support helped me with what I want with no time.

Thumbnail of user sophiel198
Australia
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Very helpful, although my concerns could not be addressed immediately

Thumbnail of user sadmans4
Bangladesh
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Solved my issue very fast, great experience, keep up the good work!

Thumbnail of user sandeepf1
India
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Best experience."I look forward to using your services/products again."

Thumbnail of user protovos
India
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

It was really great experience with Jonny, The onboarding was smooth and very helpful. Jonny gave all information in a right way and get the confirmation for every rules and policies. Jonny gave time to read all and supported in very nicer manner. Thank you for your support Jonny.

Thumbnail of user muhammadf174
Pakistan
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I have very good experience with Freelancer's support team. And they guided me very well regarding my issue.

Thumbnail of user ramc48
India
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

I had a query on changing my username, they changed it instantly. Thank you freelancer support team.

Thumbnail of user kaylac669
Belarus
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Darra was very helpful and patient. Hopefully, the site issue is resolvable. They answered my questions and addressed all of my concerns related to the ID verification process in a kind and timely manner.

Thumbnail of user rakeshj35
India
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Solve my problem, very good guild or motivated me.

Thumbnail of user lamh12
Viet Nam
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

The supporter enthusiastically supports me on my problem, and the problem is resolved within 20 minutes

Thumbnail of user maraceciliab
Argentina
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

He had an excellent guide to my problem. But I need to communicate with the Populii sipoyde due to a problem in my datacompute

Thumbnail of user hatema28
Egypt
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

It was a great experience to support and resolve my issue and inquiry - I would like to express my thanks for the help provided by Jayce L. - Thank you

Thumbnail of user iustiniann1
Romania
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Jayce L. Helped me a lot with a scam project. She provided me the correct information and she was very kind.

Thumbnail of user akhilesht3
Singapore
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

"Jonny" was accommodating and professional. He went over and beyond :)

Thumbnail of user himeshj
India
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Very Calm and easy to talk and supportive too, assured to solve the issue

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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