• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1069
  • Value
    930
  • Shipping
    639
  • Returns
    722
  • Quality
    938

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 97.6%
Positive
1,872
Neutral
12
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

See positive reviews
Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

See critical reviews

Reviews (18,210)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user abrahamg134
Nigeria
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

The agent Criselda is very friendly and even asking me if I had any problem while awaiting response from the team..

Thumbnail of user mariusm58
Romania
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

Overall, the onboarding process was smooth and efficient. The instructions given by Jonny were clear, and I appreciated the clarity and simplicity of the steps.

Thumbnail of user ahmadt42
Indonesia
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Support system is good and very helping. Always giving solution that i need

Thumbnail of user muhamaadi
Bangladesh
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

The customer support officer Magenta S was really good and very cooperative. I am really happy to his/her service.

Thumbnail of user filiphoustan77
Pakistan
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Darra was very helpful and instantly resolved the problem I was facing. Really appreciate her effort and time in resolving the issue.

Thumbnail of user hafizs18
Pakistan
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase
• Updated review

Excited to join preferred freelancer program (sla) through Johnny. He helped me alot during the whole process. I am finally Preferred Freelancer now.

Excellent support team
June 24th, 2024
Verified purchase
• Previous review

I got verified by freelancer today, interviewed by Russell. It was a great experience and I really appreciate the time she had while interviewing. After 15 minutes of short interview, I got selected for "Verified by Freelancer" program. Thank you Russell.

Thumbnail of user dervishm2
Albania
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Really helped me on time with the renewable verification badge

Thumbnail of user nataliaz42
Poland
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Good job, Macy helped with my questions about project fees and document verification.

Thumbnail of user eshas19
Pakistan
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Thanks for giving me a great suggestion to resolve my issue.

Thumbnail of user amanif13
Iraq
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

Darra was very helpful and patience, I rated by mistake not helpful, but it was very helpful actually, I hope Customer desk is always as nice as Darra!

Thumbnail of user mdrashiduli2
Bangladesh
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

I got very good service from this support agent. Very very helpful. Thanks a lot.

Thumbnail of user sannidhya.
India
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

The help was to the point and concise. I got just the info I needed.

Thumbnail of user abdulbasita1
Pakistan
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Alexander Lewis provides beneficial discount offers, and I appreciate his support. Thank you.

Thumbnail of user mohameds436
Egypt
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

I want to thank Angie for being so patient with me

Thumbnail of user franciscop293
Argentina
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Danette was considerate and very helpful. After several days someone answered my query and in the best way!

Thumbnail of user tareka66
GB
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

Was Very quick help and polite about a doubt I had about my profile.I really like you guys have a person to talk to any time.
Thank you

Thumbnail of user roleshs1
Australia
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

Jonny is very kind. Jonny's professionalism and helpfulness made a significant difference, and I am extremely grateful for his assistance. Thank you, Jonny, for your outstanding support!

Thumbnail of user joharia1
Indonesia
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Very helpful and provide the best solution and focus on the problem.

Thumbnail of user himanshus94
India
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase
• Updated review

Thank you so much for the quick resolution. Really appreciate it.

Effortless Onboarding
July 17th, 2024
Verified purchase
• Previous review

Thank you for the swift and smooth onboarding process. Your efficiency and clarity made everything so easy and stress-free.

Thumbnail of user komals85
Pakistan
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

My experience with Freelancer is tremendous, it allowed me to grow myself and to connect to the world while sitting in my homeland. I learned a lot and still seeking to polish my skills.

Thumbnail of user ruslanm25
DO
1 review
0 helpful votes
  • Send Message
May 12th, 2024
Verified purchase

I have been freelancing full time for the past 4 years. I've tried doing it on different platforms. But I think freelancer.com is by far the best platform. If you are a good specialist, honest and responsible - you will always have an interesting and well-paid job here.

Thumbnail of user robinl935
Spain
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

El proceso de retiro es algo complejo y engorroso comparado con otras plataformas, por lo demas todo bien buen servicio. Muy formales y dispuestos a ayudar siempre en soporte.

Thumbnail of user user9703
Bulgaria
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

The support person was polite, quick and helpful. So I'm happy with how the chat went.

Thumbnail of user astridn21
Indonesia
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

I am glad that I was able to clarify the concern today.
Chatting with Angie M. (Freelancer Support)

Thumbnail of user bhaskarb19
India
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

I appeared twice, on 2nd and again on 9th May, 2024 in interview with Mr Russel V regarding my verified Freelancer Card. He was very co-operative and gave me some tips which will help me to grow better in this platform. Overall the experience was very good.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?