Freelancer has a rating of 4.7 stars from 18,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Very good freelancer support person I ever met at freelancer support. Always come with rapid response
Russell V was very helpful and easy to speak to - he explained all the benefits of being a verified Freelancer.
I recently had an online interview, and it was a seamless and flexible experience. Despite some initial sound issues, the host, Russell V, was welcoming and patient, ensuring everything was resolved before we continued. Her professionalism and friendly demeanor put me at ease, allowing me to focus on our conversation. Throughout the interview, she remained focused on key topics while giving me ample time to speak and clarify my points. Her clear explanations and attention to detail made the entire process feel smooth and engaging. I appreciated her expertise, and the video and audio quality on the Freelancer platform were excellent. Overall, it was a fantastic experience that exceeded my expectations.
I love the team who handle me name criselda and another one who handle my team. They trying their best to solve my problem!
Magenta S did a great response and really guide me well for the issues I have. It was really helpful Through the conversation
Jonny helped me with onboarding to the Preferred Freelancer Program and couldn't have been more helpful. He answered questions I had in regards to the program and to Freelancer in general. I'm very thankful for his help.
I was unable to change something myself - within 2 minutes of requesting assistance, my issue was addressed and corrected.
Griselda was very helpful and understood my problem with freelancer, will take the needed actions so i can see my situation resolved, 5*
It was helpful, Angie was on point. We discussed about the payment method and resolved the issue,
Thank you..
The live chat support is awesome, providing faster and clearer responses.
Everything has been very smooth and without any issues
Amazing how quickly someone was able, willing and friendly to help me.
Macy was super supportive in initiating the refund process. Everything got over in less than 3 min.
Thank you for your consultation.I always use Freelancer Support when I have questions.
I had a couple of problems with the fees for a project I accepted, but everything was solved very quickly. I'm very satisfied with the support.
Xavier is a very sincere person. Very helpful and nice communication
I need help with my account details and to verify KYC. I chatted with Angie from support and it was helpful in solving my problem.
I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!
It was a pleasure holding the meeting with Russel V. Great assistance and helped explain some items I was missing, and very patient.
Darra assisted me tonight with a concern I have with the work product and responsiveness of my freelancer. The current project is my first time ever working with a freelancer and needed advice, which Darra did exceptionally well. Thank you!
He is a good hearted person. I got a lot of help from him. Thank you very much. I will come back to you again if there is any problem
I needed help for many issues I was experiencing on freelancer.com.
I got connected to Jhay and he went through my issues 1 by 1 and helped me solve them. He was very patient with me and explained everything.
I really appreciate him.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).