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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1070
  • Value
    931
  • Shipping
    640
  • Returns
    723
  • Quality
    939

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.6%
Positive
1,885
Neutral
12
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

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Top Critical Review

“Frustrated”

Elizabeth W.
8/25/24

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

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Reviews (18,236)

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Reviews that mention popular keywords

support team (1246) customer service (910) freelancer team (310) freelancer support (813) customer support (587) credit card (227) freelancer account (147) bank account (101) milestone payment (117) phone number (76)
Thumbnail of user alishbab
Pakistan
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Very good freelancer support person I ever met at freelancer support. Always come with rapid response

Thumbnail of user suel762
South Africa
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Russell V was very helpful and easy to speak to - he explained all the benefits of being a verified Freelancer.

Thumbnail of user nasraa9
Oman
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

I recently had an online interview, and it was a seamless and flexible experience. Despite some initial sound issues, the host, Russell V, was welcoming and patient, ensuring everything was resolved before we continued. Her professionalism and friendly demeanor put me at ease, allowing me to focus on our conversation. Throughout the interview, she remained focused on key topics while giving me ample time to speak and clarify my points. Her clear explanations and attention to detail made the entire process feel smooth and engaging. I appreciated her expertise, and the video and audio quality on the Freelancer platform were excellent. Overall, it was a fantastic experience that exceeded my expectations.

Thumbnail of user aleena
Malaysia
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I love the team who handle me name criselda and another one who handle my team. They trying their best to solve my problem!

Thumbnail of user muhammada861
Pakistan
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Magenta S did a great response and really guide me well for the issues I have. It was really helpful Through the conversation

Thumbnail of user jarrodn14
GB
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Jonny helped me with onboarding to the Preferred Freelancer Program and couldn't have been more helpful. He answered questions I had in regards to the program and to Freelancer in general. I'm very thankful for his help.

Thumbnail of user rachelc1573
North Carolina
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I was unable to change something myself - within 2 minutes of requesting assistance, my issue was addressed and corrected.

Thumbnail of user joaom94
GB
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Griselda was very helpful and understood my problem with freelancer, will take the needed actions so i can see my situation resolved, 5*

Thumbnail of user affank2
Pakistan
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

It was helpful, Angie was on point. We discussed about the payment method and resolved the issue,
Thank you..

Thumbnail of user zareenab
Pakistan
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Please help me now i am waiting my wining prize come my account
You good boy nice man

Thumbnail of user limx
Malaysia
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

The live chat support is awesome, providing faster and clearer responses.

Thumbnail of user faisalrahmans
Bangladesh
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Macy M is very helpful support team representative

Thumbnail of user simons502
Sweden
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Everything has been very smooth and without any issues

Thumbnail of user claudiah409
South Africa
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Amazing how quickly someone was able, willing and friendly to help me.

Thumbnail of user sudeepkp
AE
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Macy was super supportive in initiating the refund process. Everything got over in less than 3 min.

Thumbnail of user nataliyar14
Ukraine
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Thank you for your consultation.I always use Freelancer Support when I have questions.

Thumbnail of user juans1037
Colombia
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I had a couple of problems with the fees for a project I accepted, but everything was solved very quickly. I'm very satisfied with the support.

Thumbnail of user habiburr26
Bangladesh
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Xavier is a very sincere person. Very helpful and nice communication

Thumbnail of user azza1
Indonesia
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I need help with my account details and to verify KYC. I chatted with Angie from support and it was helpful in solving my problem.

Thumbnail of user techdomaind
Australia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Thumbnail of user vivekr44
India
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Good experience, Thank you for your help and support.

Thumbnail of user lewism283
Kenya
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

It was a pleasure holding the meeting with Russel V. Great assistance and helped explain some items I was missing, and very patient.

Thumbnail of user merrij5
New Jersey
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Darra assisted me tonight with a concern I have with the work product and responsiveness of my freelancer. The current project is my first time ever working with a freelancer and needed advice, which Darra did exceptionally well. Thank you!

Thumbnail of user sourovc1
Bangladesh
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

He is a good hearted person. I got a lot of help from him. Thank you very much. I will come back to you again if there is any problem

Thumbnail of user jw1241
GB
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I needed help for many issues I was experiencing on freelancer.com.

I got connected to Jhay and he went through my issues 1 by 1 and helped me solve them. He was very patient with me and explained everything.

I really appreciate him.

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically does not respond to reviews

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