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Freelancer has a rating of 4.7 stars from 18,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I am very glad to be a freelancer on this platform. It helped me to be professional and provide my service all over the world.
Date of experience: September 26, 2022
Extremely professional. All chat that were made with this support agent solved all my problems. I'm very happy when i see he/she appears in chat!
Date of experience: April 19, 2018
I spoke to Marina B she was knowledgeable and answered my questions in a matter of seconds. This made me confident in using this site.
Date of experience: January 24, 2019
I had an issue with a client who turned out to be a scammer. The customer service rep was fantastic, very helpful, and very informative!
Date of experience: August 1, 2017
I received great help from a freelancer customer desk. It was really short and simple. I want to thank Michelle A. For helping me out.
Date of experience: January 19, 2019
Thank you for your excellent work! Very fast, wonderful service!
It was quick. Sandra T. Resolved my issue in no time. She was very helpful.
Date of experience: July 27, 2017
You are taking money from the account without asking any security code. For this transaction, you sent me INR1600, but INR1800 was cut from my account.
Date of experience: February 12, 2018
Ashton D. Will contact the developer of my project to help solving our issues.
Ashton will send me an email later. That's what support means!
Date of experience: December 2, 2020
Josie G. Is very kind person.
He gives me clear instruction about the problem and was very helpful.
I like his service very much.
Thanks
Date of experience: July 18, 2018
I could not authenticate my card using the method on the website. Jam was able to walk me through it and get the issue resolved.
Date of experience: November 24, 2021
I hope that next time nobody will delete my project because don't know what is about it...
About what "require hacking of accounts" they speaking?
Date of experience: August 7, 2017
Support answered quickly via email to solve my problem and they did. I lost some money because a misunderstanding and I got refunded really fast.
Date of experience: December 20, 2017
Needed help with paypal verification. Donna helped me really fast, I understood what I had to do and how within a seconds, thanks to her.
Date of experience: August 17, 2017
Roxanne was very helpful and kind. She could sort out all of my doubts and fix an issue I had. Thank you very much <3
Date of experience: August 12, 2017
Not well support.
Not assign agent after waiting 10 or more minutes.
I have wait many times.
And they are not serious for provide service.
Date of experience: June 18, 2018
That was good experience i got the positive response to fix project bid issue by mistake clicked on sponsored link project. Thanks for fixing issue.
Date of experience: February 19, 2019
Thanks for all information. Freelancer team is very sincere
They are saving my account. Always time I feel proud of your service. Thanks to all
Date of experience: August 21, 2017
Josie G. Was very helpful in providing me clarification and solutions to my questions. I can now proceed to do the necessary. Thank you Josie!
Date of experience: June 22, 2018
High level of satisfaction to deal with Jennifer M. And hope to find here if I got any concerns. You are lucky to have her
Date of experience: July 10, 2019
Frieda S. Was very helpful and helped resolve my complaints. I was having some issue with my freelancer no longer able to complete the work.
Date of experience: March 4, 2019
Well I think the platform is still growing and it has more subscribers than the jobs available. This makes it difficult to secure a job.
Date of experience: July 6, 2022
Carmen A. Was able to give me (in more than one occasion) a fast and precise solution for the questions I had at the time!
Date of experience: March 15, 2019
I think he is the best out of here. Really quick help and he found a solution for my problem. Thank you a lot :)
Date of experience: September 7, 2017
I received an excellent assistance by Erwin for a multiple problems I had. He gave me a full service and she quickly answered my questions.
Date of experience: August 5, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
