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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

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Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jyotiprakashm
India
1 review
0 helpful votes
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July 24th, 2020
Verified purchase

I raised a query which was effectively solved by Mr. Emeline. I am very much thankful for such quick and desirable response.
Thanks again.

Date of experience: July 24, 2020

Thumbnail of user tanusrees
India
1 review
0 helpful votes
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March 21st, 2018
Verified purchase

Kayla B is very helpful. She understand my problem as I am a new on freelancer.
Hope fully I will get help in future too.

Date of experience: March 21, 2018

Thumbnail of user juditha68
Philippines
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Kayla B. Is great and know what to answer once you have question on her. Best support from freelancer that I encounter as of now. Thanks Kayla!

Date of experience: July 11, 2018

Thumbnail of user luken16
GB
1 review
0 helpful votes
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February 7th, 2018
Verified purchase

Kayla was very helpful and resolved my issue quickly and politely. I have no complaints barring the need to write at least 100 characters here.

Date of experience: February 7, 2018

Thumbnail of user shantanub1
India
1 review
0 helpful votes
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December 1st, 2017

I accidentally accepted a 250 dollar project but the employer intended tthe project to be $60 she sorted out my fee issue super quickly.

Date of experience: December 1, 2017

Thumbnail of user saravanas1
India
1 review
0 helpful votes
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January 7th, 2019
Verified purchase

Kayla B helped me to edit my freelancer rating
It was really a good experience.
(I don't know why you need 100 character to fill this)
Thanks

Date of experience: January 4, 2019

Thumbnail of user irums1
Pakistan
1 review
0 helpful votes
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May 26th, 2021
Verified purchase

I was facing an account restriction issue due to some misunderstanding of site admins but Raven B did a great job in resolving my issue.

Date of experience: May 26, 2021

Thumbnail of user muhammada763
Pakistan
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Criselda R understood my concern and tried their best to resolve my issues. I hope the issue will be fixed soon. Thank you!

Date of experience: October 29, 2023

Thumbnail of user josephs652
GB
1 review
0 helpful votes
  • Send Message
July 10th, 2019
Verified purchase

I had a simple query that I couldn't find an answer to in the FAQ - Phoebe S. Quickly and professionally answered my question. Thank you!

Date of experience: July 10, 2019

Thumbnail of user nabeelm2
Pakistan
1 review
0 helpful votes
  • Send Message
July 14th, 2018
Verified purchase

My experience was very good. Kayla. B provided great support to me in order to resolve the issue. I really appreciate him for their efforts.

Date of experience: July 12, 2018

Thumbnail of user erpressp
India
1 review
0 helpful votes
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February 20th, 2018

This guy is good...
After an earlier Agent says: "Take a picture after holding your actual real ID card and keycode with both hands:-o "

Date of experience: February 20, 2018

Thumbnail of user mariangelesj
Spain
1 review
0 helpful votes
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October 30th, 2019

I had some problems trying to authenticate my account and Kelly and another guy help me a lot since the very beggining in all of that.

Date of experience: October 29, 2019

Thumbnail of user rueln
Philippines
1 review
0 helpful votes
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March 20th, 2018
Verified purchase

Kayla was very knowledgeable. She took care of all my concerns and gave me the specific link I requested. Very helpful. Kudos to Layla.

Date of experience: March 19, 2018

Thumbnail of user cuongv6
Viet Nam
1 review
0 helpful votes
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October 29th, 2021
Verified purchase

I am happy when working with Macall. He tried to help me to improve a Perfect Profile. Thank you again for everything you've done!

Date of experience: October 29, 2021

Thumbnail of user lawrencek23
South Africa
1 review
0 helpful votes
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January 4th, 2018

I was please with the customer service response to my request and mr Kayla B helped in every possible way he can to provide me a solution

Date of experience: January 3, 2018

Thumbnail of user vladislavk8
RU
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

From my card was withdrawn $ 30. And although no return was envisaged, Kayla helped me very much. So I want to thank her for it.

Date of experience: August 18, 2017

Thumbnail of user nurulb4
Malaysia
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The person in charge assist me so well. Good job! I like it when my curiosity can be solve as sson as possible.

Date of experience: November 1, 2023

Thumbnail of user moslemm
Tunisia
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

Kayla B was every helpful, made everything easier. That is what we need.
She was very easy going and found a solution right away.

Date of experience: August 17, 2017

Thumbnail of user elizaj4
GB
1 review
0 helpful votes
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August 13th, 2017
Verified purchase

I was so much in tense, but freelance online chat person help me alot and solve my problem very smoothly very positive personality, Thank you again

Date of experience: August 11, 2017

Thumbnail of user kajalg1
India
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

Kayla B.
IS very helpful and Kind person.
I have never get such good response from any executive.

I will love to chat with him in future

Date of experience: August 9, 2018

Thumbnail of user burakc4
Turkey
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

Katie R. Helped me with her kindness and calmness. A big 5 star for her! Thank you so much. She solved my problem fastly.

Date of experience: November 8, 2018

Thumbnail of user shirazh
Pakistan
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

It been great as i had low in funds and still got services fromfrelancer.com support team
High five for all of support working so bst from years

Date of experience: November 4, 2021

Thumbnail of user dominiquen2
Netherlands
1 review
0 helpful votes
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October 10th, 2017
Verified purchase

I created a contest in stead of a project and already paid for it, via the live chat box my issue was litteraly solved within 30 seconds. Fantastic!

Date of experience: October 10, 2017

Thumbnail of user hernanw
Argentina
1 review
0 helpful votes
  • Send Message
September 10th, 2018
Verified purchase

Kayla B. Really help me with my founds! She was very professional in the whole process. I totally recommend to use the chat system.

Date of experience: September 10, 2018

Thumbnail of user ashishc10
India
1 review
0 helpful votes
  • Send Message
April 11th, 2018
Verified purchase

Totally satisfied with kemberly concern my issue and solve within an minute Thanks once again. Freelancer support is best for any type of issue.

Date of experience: April 11, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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