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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,845
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1270) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user danm1692
GB
1 review
0 helpful votes
  • Send Message
March 12th, 2023
Verified purchase

Chelsea helped finalise the "verified" status of my account. Chelsea was friendly, clear and happy to find work-arounds when in-platform chat failed.

Date of experience: March 12, 2023

Thumbnail of user bechirb
Tunisia
1 review
0 helpful votes
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February 12th, 2020

Thank you Mr Hachiro for your quick response, you helped me resolve the problem quickly.
I like very much this professional attitude.

Date of experience: February 11, 2020

Thumbnail of user bizhuz
Singapore
1 review
0 helpful votes
  • Send Message
June 19th, 2022
Verified purchase

She was very clear on the instrucstions and questions through the whole verification process, it's really a great experience speaking with her.

Date of experience: June 19, 2022

Thumbnail of user karlat63
Canada
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

I was disappointed that I could not let the two different talents collaborate, and share the contest Prize, for producing the illustrations I need for my Children's book.

Date of experience: March 30, 2021

Thumbnail of user saptarshas
India
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

It was a great experience with Russell V. The lady is very very polite, patience and friendly.

Very Nice Service

Date of experience: April 2, 2024

Thumbnail of user medhatb1
Egypt
1 review
0 helpful votes
  • Send Message
June 10th, 2019
Verified purchase

Fast & Professional. She gave me all I needed and more.
Helpful & cooperative customer support
I Thank her a lot for her help & continuous action until I got what I NEEDED

Date of experience: June 9, 2019

Thumbnail of user ngocb5
Viet Nam
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I have great experience support with Charis Y. Im new here so he helped me a lot with my card authenticate

Date of experience: October 7, 2023

Thumbnail of user bilala61
Pakistan
1 review
0 helpful votes
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April 25th, 2021
Verified purchase

I am very Thankful to the freelancer team that they heard my issue and immeditaly resolved it.

Thank you very much

Date of experience: April 25, 2021

Thumbnail of user aminet1
Morocco
1 review
0 helpful votes
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October 11th, 2018
Verified purchase

Very satisfied of the experience with Rebecca, she was available and a good listenner my problem was resolved 100% Thank you!

Date of experience: October 10, 2018

Thumbnail of user abhayk5
India
1 review
0 helpful votes
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October 1st, 2018
Verified purchase

It was a wonderful experience to interacting with Kayla B. My Issue is Resolved now. Thanks to entire freelancer support team.

Date of experience: September 30, 2018

Thumbnail of user gauravs115
India
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

She's helping and supportive chalesa one of best person I met on freelancer who explain each and everything in detail thanks

Date of experience: May 20, 2021

Thumbnail of user fredrikp1
Sweden
1 review
0 helpful votes
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January 14th, 2018

Still supperhappy. The guy swiftly helped me, was very polite and fixed the problem. I am supper happy with his work

Date of experience: January 13, 2018

Thumbnail of user enocho4
Nigeria
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

This particular Freelancer.com agent is such a supportive personality! I got clarity to all of questions.
Thumbs up to Rhian C.

Date of experience: October 18, 2019

Thumbnail of user aimeeb24
Connecticut
1 review
1 helpful vote
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April 25th, 2018
Verified purchase

Kayla B. Was very helpful and assisted with a milestone payment question I had. I will def. Be using Freelancer.com again!

Date of experience: April 24, 2018

Thumbnail of user kyank6
Indonesia
1 review
0 helpful votes
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November 4th, 2018
Verified purchase

Help me a lot to finish my problem. He explained it so well untill i understand. Have a nice day troy

Date of experience: October 31, 2018

Thumbnail of user jamrulm
Bangladesh
1 review
0 helpful votes
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October 23rd, 2019
Verified purchase

I really appreciate you discussing the Getting Verified profile. I didn't know about this opportunity.
Thank you for your clear clarification.

Date of experience: October 21, 2019

Thumbnail of user evak48
Armenia
1 review
0 helpful votes
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December 2nd, 2018
Verified purchase

Bailey E. Helped with a complicated situation I experieced in freelancer.com. Thank you very much for quick response and for help!

Date of experience: November 30, 2018

Thumbnail of user gustavog26
Argentina
1 review
0 helpful votes
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June 6th, 2018
Verified purchase

I was assisted by Kayla B. She's been kind and patient on doing her job. My review for her is positive.

Date of experience: June 6, 2018

Thumbnail of user aslihana
Turkey
1 review
0 helpful votes
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January 5th, 2019
Verified purchase

Hello,
Assistance for my question was quite quick and clear. She replied all my questions.
Thank you very much Kayla B!

Date of experience: January 1, 2019

Thumbnail of user khurshidb
India
1 review
0 helpful votes
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March 8th, 2018
Verified purchase

Kayla B assisted me without any issues. I had an issue with my name and she resolved it quickly and effectively.

Date of experience: March 8, 2018

Thumbnail of user hammadr1
Pakistan
1 review
0 helpful votes
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January 7th, 2019
Verified purchase

I was having problem in withdraw kayla B guided me with everything.
He is really friendly and knows what's he doing..

Date of experience: January 5, 2019

Thumbnail of user vinodj6
India
1 review
0 helpful votes
  • Send Message
January 9th, 2019
Verified purchase

Excellent job done by Kayla B. She helped and solved my problem. She has shown great patience while resolving the matter.

Date of experience: January 9, 2019

Thumbnail of user caioa
Brazil
1 review
0 helpful votes
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July 18th, 2018
Verified purchase

It's aways a pleasure to enter in contact with freelancer support, Kayla B. Helped me a lot. Thanks. It was fast.

Date of experience: July 18, 2018

Thumbnail of user mdabdurr1
Bangladesh
1 review
0 helpful votes
  • Send Message
August 1st, 2018

Great service, i happy your service, freelancer customer support is best respond few minute, handled my questions fast and profesiional
Thanks

Date of experience: August 1, 2018

Thumbnail of user ahmedn115
Egypt
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

Excellent customer service

It was great service
Thank you

Date of experience: June 17, 2024

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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