Freelancer has a rating of 4.7 stars from 18,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Janika was really helpful. I'm glad she was here to answer my questions. I had a good experience chatting with her.
Date of experience: July 23, 2019
Went above and beyond, in such a polite way! Rhian C. Went ahead and solved the issue without leaving me any duties to resolve on my end. So nice
Date of experience: December 3, 2019
Kayla B helps me well.
Thanks a lot.
She got solved my problem well.
I think it's one of the best.
Really I am happy to speak with her.
Date of experience: April 16, 2018
It was a great experience. Mr Jewel help me to settled my negative balance which was added into my account by system.
Thanks a lot for his support..
Date of experience: February 12, 2024
It was really nice to speak with Russell V. He is very processional, polite and supportive. First class service!
Date of experience: April 18, 2024
Mr. Josie G has given me a good support. I was trying to solve an error which was occurring since morning. He has solved it. Thanks to him :)
Date of experience: October 12, 2018
AMAZING SERVICE VERY MUCH PLEASED. THEY HELPED ME OUT A LOT. GREAT CUSTOMER SERVICE. WENT THROUGH MY TRANSACTIONS ONE BY ON AND GOT EVERYTHING STRAIGHTENED OUT FOR ME QUICKLY!
Date of experience: April 3, 2018
I am a Motion Designer and I've been freelancing for the past 9 years It's been an exciting experience so far, and I'm thankful every day for this platform.
Date of experience: November 17, 2022
I talk to a chat person name as Carmen A.
Was the best experience ever in my life.
Took my situation and resolve in bet way possible.
Love it.
Date of experience: December 27, 2018
Stephanie M was lovely to deal with. I wish all my cases could be handled by Stephanie M. Made me feel more at ease with such a horrible situation.
Date of experience: August 4, 2018
She agreed to a written interview for me, as I am not very good at speaking English.
Thank you so much.
I will continue to contribute for my clients!
Date of experience: September 25, 2023
I've bien asked to submit some documents and I got gentle reminders to do it which is great as I forgot. Then the quick call was cool as well.
Date of experience: August 23, 2022
Needed a refund from freelancer.com. Was helped by josie g. I had to argue a bit, but ultimately they helped me with my problem in a fair way. Thanks
Date of experience: May 2, 2018
Kimberly helped me solve my payment issue in a very polite way. If I ever have a problem again I would expect someone like Kimberly on the other end.
Date of experience: February 22, 2018
I really appreciate support agent who will help me and resolve my issue on the time i am so happy so much thankful
Date of experience: February 3, 2024
I am so much appreciate to freelancer support agent "who will help me regarding my issue i am so much thankful Jewel F.
Date of experience: February 2, 2024
If you want your work stolen and copied? You will find it done so at freelancer.com. They do ABSOLUTELY NOTHING at all when you report an entry for stolen work, copied, stock images etc. In the last week I have seen 3 contests reward hundreds of dollars to designers who not only copied similarities of another designers work but took their actual design and submit as their own. Freelancer does NOTHING about this when you report it, post a message and link in the contest thread and if you try to contact their support team, they just refer you back to the "Report" button that does nothing at all. They allow hundred of ILLEGAL TRANSACTIONS on a daily basis and refuse to take any sort of action. Designers work are being stolen and other people making profit off of it and freelancer allows it. Thank god their are sites like 99designs and crowdsrping which allow you to make a real report with links and a description to where they actually have to follow up in 24 hours. Freelancer is just a bunch of thieves and greedy owners. I DO NOT RECOMMEND THIS SITE! STAY AWAY!
Date of experience: February 20, 2014
I'm very happy to got help from support freelancer about my problem, very good communication, fast respond.
Thanks advance
Syafiq
Date of experience: June 15, 2023
This was an awesome and great experience. Kayla B. Is much responsive and amazing assistant in the issues I faced.
Date of experience: October 15, 2018
I got help of Judith J for editing the review. He helped alot and solved my problem. Judith You Rock!
Date of experience: June 7, 2019
All the explanation from Kayla B was clear and helpful. Everything I asked was answer perfectly.
Nothing else to say
Date of experience: June 5, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Tara, Marcus of Freelancer.com here. Thank you for bringing this issue to our attention. Be assured that we do not allow users to submit stolen work as it is against our Terms and Conditions. We have a specialized team who review such violation and proper disciplinary actions are taken to those account proven to have violated our Terms and Conditions. The "Report" button you have mentioned is the proper way of informing our team of the violation you've noted. I have sent you Private Message regarding this. I hope you can send me an email at marcusc@freelancer.com. I'll work with our specialized team in investigating this matter. I look forward to your email.