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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,551)

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Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user lucieb17
Mexico
1 review
0 helpful votes
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July 23rd, 2019
Verified purchase

Janika was really helpful. I'm glad she was here to answer my questions. I had a good experience chatting with her.

Date of experience: July 23, 2019

Thumbnail of user charlenew121
Kenya
1 review
0 helpful votes
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November 30th, 2020

The freelancer team is really proffessional and was bale to help me with quite a number of things. Am quite grateful

Date of experience: November 29, 2020

Thumbnail of user andrewn169
Colorado
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

Went above and beyond, in such a polite way! Rhian C. Went ahead and solved the issue without leaving me any duties to resolve on my end. So nice

Service
Value

Date of experience: December 3, 2019

Thumbnail of user mohameds63
Egypt
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Kayla B helps me well.
Thanks a lot.
She got solved my problem well.
I think it's one of the best.
Really I am happy to speak with her.

Date of experience: April 16, 2018

Thumbnail of user chadil
Lebanon
1 review
0 helpful votes
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February 2nd, 2018
Verified purchase

I would thank kayla b. She was very fast in responding. It took me less than 1 minute to fix my problem. Thank you and i really appreciate that.

Date of experience: February 2, 2018

Thumbnail of user tanjinaaktera
Bangladesh
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

It was a great experience. Mr Jewel help me to settled my negative balance which was added into my account by system.
Thanks a lot for his support..

Date of experience: February 12, 2024

Thumbnail of user valeriab50
Italy
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

Kelvin contacted the main team right away and opened a ticket for me to be able to resolve the issue at hand. Very fast answers, nothing bad to say

Date of experience: September 1, 2021

Thumbnail of user miroslavs18
Lithuania
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

It was really nice to speak with Russell V. He is very processional, polite and supportive. First class service!

Date of experience: April 18, 2024

Thumbnail of user kms2
Bangladesh
1 review
0 helpful votes
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October 12th, 2018
Verified purchase

Mr. Josie G has given me a good support. I was trying to solve an error which was occurring since morning. He has solved it. Thanks to him :)

Date of experience: October 12, 2018

Thumbnail of user jessiea17
California
1 review
1 helpful vote
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April 4th, 2018
Verified purchase

AMAZING SERVICE VERY MUCH PLEASED. THEY HELPED ME OUT A LOT. GREAT CUSTOMER SERVICE. WENT THROUGH MY TRANSACTIONS ONE BY ON AND GOT EVERYTHING STRAIGHTENED OUT FOR ME QUICKLY!

Date of experience: April 3, 2018

Thumbnail of user raimunduse
Indonesia
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Very helpful and very quick to respond. The explanation given is very detailed. I feel very helpful with a feature like this

Service
Value
Shipping
Returns
Quality

Date of experience: April 15, 2024

Thumbnail of user abdelhaya
Morocco
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

I am a Motion Designer and I've been freelancing for the past 9 years It's been an exciting experience so far, and I'm thankful every day for this platform.

Date of experience: November 17, 2022

Thumbnail of user alexandrep20
Brazil
1 review
0 helpful votes
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December 30th, 2018
Verified purchase

I talk to a chat person name as Carmen A.
Was the best experience ever in my life.
Took my situation and resolve in bet way possible.
Love it.

Date of experience: December 27, 2018

Thumbnail of user michaell776
Australia
1 review
0 helpful votes
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August 6th, 2018
Verified purchase

Stephanie M was lovely to deal with. I wish all my cases could be handled by Stephanie M. Made me feel more at ease with such a horrible situation.

Date of experience: August 4, 2018

Thumbnail of user harukam
Japan
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

She agreed to a written interview for me, as I am not very good at speaking English.
Thank you so much.
I will continue to contribute for my clients!

Date of experience: September 25, 2023

Thumbnail of user nasse
Morocco
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

I've bien asked to submit some documents and I got gentle reminders to do it which is great as I forgot. Then the quick call was cool as well.

Date of experience: August 23, 2022

Thumbnail of user robertw681
Mexico
1 review
0 helpful votes
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May 3rd, 2018
Verified purchase

Needed a refund from freelancer.com. Was helped by josie g. I had to argue a bit, but ultimately they helped me with my problem in a fair way. Thanks

Date of experience: May 2, 2018

Thumbnail of user talhab
Pakistan
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

Kimberly helped me solve my payment issue in a very polite way. If I ever have a problem again I would expect someone like Kimberly on the other end.

Date of experience: February 22, 2018

Thumbnail of user muhammadr201
California
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase
• Updated review

I really appreciate support agent who will help me and resolve my issue on the time i am so happy so much thankful

Date of experience: February 3, 2024

I am 100 percent satisfied about my issue resolved as quickly
February 2nd, 2024
Verified purchase
• Previous review

I am so much appreciate to freelancer support agent "who will help me regarding my issue i am so much thankful Jewel F.

Date of experience: February 2, 2024

Thumbnail of user taram11
California
1 review
3 helpful votes
  • Send Message
February 20th, 2014

If you want your work stolen and copied? You will find it done so at freelancer.com. They do ABSOLUTELY NOTHING at all when you report an entry for stolen work, copied, stock images etc. In the last week I have seen 3 contests reward hundreds of dollars to designers who not only copied similarities of another designers work but took their actual design and submit as their own. Freelancer does NOTHING about this when you report it, post a message and link in the contest thread and if you try to contact their support team, they just refer you back to the "Report" button that does nothing at all. They allow hundred of ILLEGAL TRANSACTIONS on a daily basis and refuse to take any sort of action. Designers work are being stolen and other people making profit off of it and freelancer allows it. Thank god their are sites like 99designs and crowdsrping which allow you to make a real report with links and a description to where they actually have to follow up in 24 hours. Freelancer is just a bunch of thieves and greedy owners. I DO NOT RECOMMEND THIS SITE! STAY AWAY!

Date of experience: February 20, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello Tara, Marcus of Freelancer.com here. Thank you for bringing this issue to our attention. Be assured that we do not allow users to submit stolen work as it is against our Terms and Conditions. We have a specialized team who review such violation and proper disciplinary actions are taken to those account proven to have violated our Terms and Conditions. The "Report" button you have mentioned is the proper way of informing our team of the violation you've noted. I have sent you Private Message regarding this. I hope you can send me an email at marcusc@freelancer.com. I'll work with our specialized team in investigating this matter. I look forward to your email.

Thumbnail of user syafiq.
Indonesia
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

I'm very happy to got help from support freelancer about my problem, very good communication, fast respond.

Thanks advance
Syafiq

Date of experience: June 15, 2023

Thumbnail of user muhammade4
Pakistan
1 review
0 helpful votes
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October 16th, 2018
Verified purchase

This was an awesome and great experience. Kayla B. Is much responsive and amazing assistant in the issues I faced.

Date of experience: October 15, 2018

Thumbnail of user andreic8
Romania
1 review
0 helpful votes
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March 29th, 2018
Verified purchase

Very nice ~ easy now to understand some of my old problems about my copryright project and work Many thanks!

Date of experience: March 28, 2018

Thumbnail of user royalm28
Ohio
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

I got help of Judith J for editing the review. He helped alot and solved my problem. Judith You Rock!

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2019

Thumbnail of user carlesa
Spain
1 review
0 helpful votes
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June 5th, 2018
Verified purchase

All the explanation from Kayla B was clear and helpful. Everything I asked was answer perfectly.
Nothing else to say

Date of experience: June 5, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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