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Freelancer has a rating of 4.7 stars from 18,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
She was very helpfull to my problem and was patient with me.
A person at the support you can trust!
Date of experience: October 8, 2018
Overall Good Experience with Mascall. He introduced the perks those come with varified freelancer program and I found them attractive.
Date of experience: January 2, 2022
I asked Rox C. For helping me with issue in a project, and he helped me without any hesitation. Thankyou!
Date of experience: July 17, 2022
Helped me with my issue very quickly, with explanations. Perfect assistance! Couldn't have asked for a better customer service agent!
Date of experience: September 25, 2018
She knows what she's doing. Very fast and efficient.
Give her a raise pleaseeeee!
More of like her too :)
Date of experience: June 20, 2018
She was the perfect person to interview me, asked a lot of relevant questions.
Was very professional in behvaior
Thanks
Date of experience: March 3, 2023
Raven B. Was of great help. I really appreciate her services. Freelancer support is just superb with thei live support.
Date of experience: November 18, 2020
Judith J was great! She helped me solve my problem and handled it professionally and efficiently Couldn't be more satisfied.
Date of experience: June 7, 2019
She deserves my 5 stars. I believe this is my 3rd time helped in 2 occasions. Really appreciate it. :)
Date of experience: January 30, 2020
Jayce,Immediately solved my issue of refund amount.He is very nice person and really understand the issue in just a minute
Date of experience: June 8, 2023
Macall C explained well about verified badge of freelancer, i will join it surely as soon as possible. Thank you.
Date of experience: June 27, 2021
Kayla B. Was the most efficient and helpful live chat rep ever. Within minutes I had a solution to my problem and was reassured that it's all safe.
Date of experience: March 7, 2018
Any enquiry email have sent to the support team has been answered promptly.
Thanks to Tamira C and Elle S for answering to my queries in such detail.
Date of experience: May 16, 2022
My name is Emon. I do many things, Honestly i say i love to play the guitar, listen music and side by side i also do same other creative things like making art, photoshop the pictures, and some other work on the internet.A palm reader in india once told me I will live the life of a magical gypsy and it's important for the world that I tell the stories or the many people ancounter on my journeys. That's why I am doing. This creative things ' I have Good knowledge about:- 1- MICROSOFT EXCEL 2- CUSTOMER SERVICES 2-ADMINSTRATIVE SPPORT 3- WRITING EDITING 4-TRANSCRIPTION 5- ALSO HAVE GOOD KNOWLEDGE OF MUSIC 6- FINANCING I'am Glad to be your as worker i have skills of excel, administrative sapport, Translate languages Data entry,customer services and editing writing i'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. I look forward to hearing from you! Thank you freelancres
Date of experience: March 30, 2023
As an employer or as a Worker I Found Freelancer Prefect. I recommend it to everyone. This site is real life changer.
The system to so easy to use, A+A+A+A+A+A+A+A+A+A+AAA+++++++++
Date of experience: August 3, 2017
First to be clear the only way to contact this hugely profitable company is with a support@ email address, thats it, no phone number.
I am trying to get someone at freelancer.com support to actually do something about one of thier members, who threatened and bullied me, hacked into my site, using the hack code HE had left in it, while do a project that he never completed. He then blackmailed me into payment and leaving a 5 star review or he would delte my whole website. He much glee in this fact.
'you need to leave me review, i can't leave it like this.'
'i am following you on this. '
'you are gonna pay big for this. '
'i want it 100% positive or I will take all your stuff down '
I have now sent 7 separate emails to Freelancer support, where I am told '
'We recommend that you communicate with your freelancer to resolve any project-related issues amicably.'
Well I have tried and tried, begged infact for him to leave me alone, he had even called me 3 times to abuse me further. We have now had to block his number, his IP address in India.
I have even email him this morning to ask again for my money back, then told him I have notified them of the abuse, he has literally told me, that he isn't worried as Freelancer.com won't actually do anything. So clearly this has happened before.
To clarify he hacked into MY website and blackmailed me into payment and the review and they seem to be supporting this guy, I presume because they get more money from him than me, absolutely shocking.
Surely they cannot let this happen to someone else. Why don't you surprise us all Freelancer.com and actually do something about this?
Date of experience: October 12, 2013
One of the best experiment I had in a live chat, thank you: D
I would definitely work again with you because of the great service I had by you thank you so much!
Date of experience: July 13, 2018
Dear all,
The chat support is always available and is a good service your provide
Great on response time I am happy with the support
Thank you very much
Have a nice day!
Date of experience: September 3, 2018
UPDATE: I was finally able to get reply from a client for this project. They say they did not receive their money back, so where is it then? Also one of support workers at freelancer.com told me that they had to give a chargeback because it was an hourly project. What a joke.
When I started on freelancer.com, some 3 years ago, it was a good website to find projects and earn decent money. Now, my latest project was the complete nightmare. Client decided to throw insults as soon as I have completed the work we agreed upon. Then said they won't pay and how I ruined their website.
After trying to calm things down for over a week, which was longer than what project lasted, I decided to go for arbitration and paid $12 in fees just for that. Some 4 days later I got an email saying that client has released the funds (funds were in milestone) and that I have won the dispute. Even got XP for that, which I find extremely useless. Went to withdraw funds, only to receive another email that withdrawal was cancelled. I checked my funds on freelancer.com and it was all there. I have sent an e-mail to their support asking what's going on.
This same day, several hours later, money was gone from my account, with no explanation whatsoever. What's worse I suddenly have a negative balance, so where did that come from? I tried sending another e-mail to freelancer.com support and got no reply. So once this negative balance has been resolved I will most likely close my account there and focus on other sites that give support to both freelancers and employers.
I have contacted live support here is the summary: I won the dispute but due to the payment being made as milestone the client was entitled to get a chargeback. They released money to my account, charged me 10% fee then took money and gave it back to the client. I am done with freelancer.com, cancelled my membership and opened a dispute for arbitration fee. This is beyond belief.
Date of experience: April 15, 2014
Hi Dolores, this is Marcus, one of the tier-2 representatives of Freelancer.com. I understand your frustration in regard to the reversed payment. My colleague, Nicholas, is working on your account issues and he already updated your ticket ID: EBV-399-41354. Please check his message and feel free to address all of your issues there.
It is very complicated and took a lot of time to withdraw money
I tried to withdraw but it needs so many verifications and also bank statement
Finally I got help from Support teams
Date of experience: March 31, 2023
He works very quickly and does a very good job
He works very quickly and attentively
His work is really commendable
For the second time I asked him for help
Date of experience: March 31, 2023
Awesome - "Chelsea V." Very nice person and very supportive during the call, Highly recommended, A+++. Thank You So Much Mam.
Date of experience: July 7, 2021
I had a conversation with Kayla about one of my concerns. She was very polite and she helped me find the answer for my concern. Thank you!
Date of experience: October 2, 2018
Kayla B helped me solve my payment issue. The experience was quick and easy. Thank you, and I look forward to using Freelancer more in the future.
Date of experience: October 28, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Ashley, Marcus from Freelancer.com here. It's perfectly understandable that you're very upset about what happened to your project. It is unfortunate to hear that the freelancer whom you hired has hacked your website and blackmailed you. I wish to look into your account to review what has happened and see what we can do to resolve this issue. Please send me an email to marcusc@freelancer.com with your username and project ID so I can further review it. It would also be a great help if you can include the ticket IDs you have gotten from our Support Team. Thank you and I hope to hear from you soon.