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Freelancer has a rating of 4.7 stars from 18,213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Thanks for resolving problem Janessa G. I will apply help in the future if it will be need.
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The support person go beyond and above to be sure my request was attended to in a timely manner
Russel is very helpful executive at freelancer.com she helped my get the verified and corporate badge. Keep doing good work. Such helpful executive of freelancer keep us going on freelancer.com.
Thank aton
I have experienced friendly and helpful conversation with Russell V. who has assisted me to get verified. I felt comfortable and free to raise my concerns and all were answered correctly.
A very professional and easy-to-understand reply was given. I suggest all other companies should adopt such a mechanism.
The agent understood the query very well and responded in a professional and friendly manner. Just outstanding. Outstanding.
The support are helpful and responds quickly i asked Criselda R.too many questions and i got the answers i was looking for
As a grant proposal writer, I'm working on this "Grant Writer for EduContent Biz" project. Since the project has been delivered, I found a problem that my client is unresponsive. Immediately, I decided to contact with freelancer stuff, and Andrei M. Was the professional who assisted me professionally, and promptly. I highly recommend to him.
Recently, I've made a first withdrawal request on freelancer.com, and it took a few days to verify. Since I decided to talk with the stuff, I found a someone who has the ability to reach out for my needs. Jayce L, is awesome.
I was surprised how much the verification process was like a real interview. I felt like the fee was well worth it to be vetted so thoroughly.
Well i have been using this platform since 2009 and since then i moved forward in my life thank this platforms. Well managed and user friendly website with great support staff like Jonny T and others always there to help you. Thank you!
Its been almost 15 years i am using this platform and it played a big role in my life to achieve my goals. I happy with the progress i am making using this platform. As we have better support staff like Russell V whos support and help is making our experience better. I only have one concern as i am one of the oldest member of this platform i was hoping some extra benefits. Not only for me but for those who are part of this platform from long ago. Thank you!
So fast,friendly and very professionell help about my issue. It makes me feel safe to ask for help for another project so i can more easy get right builder.
It was a great experience and easy on-boarding process to join the Rising Star program. Jonny T helped me a lot through out the process and guided me with clear instructions and details. He was a friendly person to talk with and finally after passing the interview I've got my rising star badge. Thanks to Jonny from PFP program and freelancer for the opportunity.
It was a great and friendly interview session with Russell V. He helped me through out the process and it was really a easy ans smooth process.
It was direct and efficient, friendly and professional. My interviewer is gentleman.
She was helpful and kind, and quick to figure things out
I Experienced that Freelancer having good and quick customer service. Keep it
I had trouble understanding what a (currently undocumented) green indicator meant on a page. Jewel advised me what the indicator was for (Not what I assumed it to be) and agreed to get the help/info icon contents updated to advise what the indicator means.
Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.
Surprised by the long refund times, I opened a ticket for explanations, I was quickly contacted and the transaction took place in a much quicker and more reasonable time. The staff immediately understood my needs and helped me. Thank you
Russell V. was very helpful to me. Even though I don't speak English well and prefer to write and read.
I reached out for the refund of dormant fee charged and i got the refund instantly
Overall I had a great experience, the video call was on time, the questions were on point. Freelancer Staff Russell V. was kind, polite and smoothly guided the interview. And lastly to my great surprise I was asked about my skills and work methodology, which is something I am passionate to discuss all day long. Thanks!
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
