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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,548)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user cesars34
Brazil
1 review
0 helpful votes
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November 8th, 2018
Verified purchase

It was a pleasure to have been assisted by Frieda, she was super attentive, charismatic and helped me with what I was experiencing.

Date of experience: November 6, 2018

Thumbnail of user frederikn3
Denmark
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Supporter was kindly and very helpful then i just need await until my issue have been solved but so far very helpful ;)

Date of experience: May 1, 2023

Thumbnail of user skandb
India
1 review
0 helpful votes
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March 6th, 2018

The help was precise and solved all my doubts. I really appreciate it! Barry considered the issue as a priority and provided support.

Date of experience: March 5, 2018

Thumbnail of user ayyaza1
Pakistan
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

Antoinette B: Is a very professional and very cooperative person excellent in communication and give quick response. I am happy from his service...

Date of experience: February 25, 2018

Thumbnail of user joaniee3
Israel
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

I asked a milestone/withdrawal of funds question. I was contacted within 24 hours with answer.
Very pleased with the support team.
Thank you!

Date of experience: January 27, 2022

Thumbnail of user incoronatap
VE
1 review
0 helpful votes
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February 4th, 2022
Verified purchase

I am very satisfied about support received by Freelancer support. I really appreciate your efforts and for keeping in touch everyday. Thank you!

Date of experience: January 5, 2022

Thumbnail of user munirh2
Pakistan
1 review
0 helpful votes
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March 21st, 2019
Verified purchase

My employer give me 5 star rating but my budget rate start showing 33%, when i contacted support and they help me... thanks

Date of experience: March 20, 2019

Thumbnail of user jaysonb30
Philippines
1 review
0 helpful votes
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September 19th, 2017
Verified purchase

Jon assisted me well with my concern. He was quick to reply. He was precise and brief on all his responses. Very helpful.

Date of experience: September 18, 2017

Thumbnail of user jorgeb64
Florida
1 review
0 helpful votes
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March 21st, 2019
Verified purchase

Carmen A. Answered all of our question regarding the IP while doing a contest, now we are clear and have peace of mind

Date of experience: March 20, 2019

Thumbnail of user sidram3
Pakistan
1 review
1 helpful vote
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August 27th, 2018

Erwin C. Helped me on getting to know what was asked to be done. I really appreciate the way he explained the things.

Date of experience: August 26, 2018

Thumbnail of user kamrunn3
Bangladesh
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

Betty is very cooperative, I contact for a payment issue and Betty solve it properly.

Wish you all the best. Thanks a lot.

Date of experience: November 7, 2018

Thumbnail of user mohameda178
Egypt
1 review
0 helpful votes
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April 8th, 2019
Verified purchase

I got tricked by someone, I talked to Katie R. And she helped me. I appreciate this. The support on freelancer is awesome.

Date of experience: April 6, 2019

Thumbnail of user aaliyahk2
GB
1 review
0 helpful votes
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April 1st, 2019
Verified purchase

I was so scared about my situation as I was new to freelancer but she really calmed me down and explained everything well

Date of experience: April 1, 2019

Thumbnail of user solb31
Canada
1 review
0 helpful votes
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February 23rd, 2021

The support team acts very quickly and tries to solve the problem as soon as possible. Their efforts, special Gareth U., are commendable.

Date of experience: February 23, 2021

Thumbnail of user brianc2179
California
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

Knowledgeable, helpful, and patient! It's always a nice experience with you and your associates! Keep it up!

Thank you very much!

5/5 stars!

Date of experience: May 7, 2021

Thumbnail of user khusravs
Tajikistan
1 review
0 helpful votes
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October 12th, 2018
Verified purchase

Rebecca was great! Is it possible to connect with Rebecca, whenever I refer to freelancer.com support?
She deserves a bonus this month :)

Date of experience: October 11, 2018

Thumbnail of user pushpat
India
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

I had chat with "Josie G" he is very responsive and help me out.
Thanks for your help, I really loved this platform.

Date of experience: November 20, 2018

Thumbnail of user trustf2
RU
1 review
0 helpful votes
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April 28th, 2019
Verified purchase

They were kindly for me.
I am sure that my requirement will be solved by support team.
Thank you for support team's help.

Date of experience: April 25, 2019

Thumbnail of user maihann
Canada
1 review
0 helpful votes
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October 19th, 2017
Verified purchase

Solved my problems quickly. A+ for the agent. I had transaction issue and the agent also helped me with general knowledge about Freelancer.com

Date of experience: October 19, 2017

Thumbnail of user krisf29
Australia
1 review
1 helpful vote
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September 3rd, 2018
Verified purchase

Katie R. Have given clear and prompt answer on my query. Freelancer has been really helpful all the time and any time. Cheers!

Date of experience: September 2, 2018

Thumbnail of user jovanm6
Texas
1 review
0 helpful votes
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February 10th, 2020
Verified purchase

I am pleased with the charting with support team.
They have sincerely responded to my late response.
Thanks for your hard work. Sincerely.

Date of experience: February 10, 2020

Thumbnail of user seyeds4
Netherlands
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

Awesome, she help me a lot. Fast and nice. Thanks
Freelancer is best in this filed, and their support desk is very useful.

Date of experience: May 6, 2019

Thumbnail of user amitavac
India
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

Chelsea V. helped me understand the rules & conducted the verification process smoothly. Thank you so much for the support. Stay safe :)

Date of experience: September 28, 2021

Thumbnail of user nikhilb10
India
1 review
0 helpful votes
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December 30th, 2019

Freelancer.com support team is great, they resolved my issue in 7 days, I really appreciate there work, Thank you freelancer support team again.

Date of experience: December 29, 2019

Thumbnail of user edwardl140
Zambia
1 review
0 helpful votes
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September 6th, 2018
Verified purchase

Experience was friendly and professional clear and to the point.
However it took some time (about 2 days) to get feedback.
Regards,
Edward

Date of experience: September 6, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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