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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,548)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user aleksam3
Serbia
1 review
0 helpful votes
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September 15th, 2020

A++++++++++++++++++++
His support is Fast and Kind and Correct.
I recommend him very much.
Thank you.

Date of experience: September 15, 2020

Thumbnail of user ujjwaln
India
1 review
0 helpful votes
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December 26th, 2017

Settled the issue real quick. Was helpful and patient throughout the conversation. Thoroughly professional. Loved it.

Date of experience: December 23, 2017

Thumbnail of user lokawiza
India
1 review
0 helpful votes
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January 11th, 2018

Great support and quick resolution. Kimberly R. Has good knowledge to provide right support. Appreciate it.

Date of experience: January 11, 2018

Thumbnail of user jorgec597
Mexico
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

The service was more transparent and simple than I expected, I supported myself in everything possible.

Date of experience: September 28, 2023

Thumbnail of user muhrizr
Sri Lanka
1 review
0 helpful votes
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March 15th, 2018
Verified purchase

The information requested from the support person was given perfectly and effectively. Also quick to response.

Date of experience: March 14, 2018

Thumbnail of user rashia1
India
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

Quick convenient and easy. Very satisfied. Would return again. Polite and humble staff. Recommended to everyone

Date of experience: April 18, 2018

Thumbnail of user sargat
India
1 review
0 helpful votes
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January 1st, 2018

She was great help to us...
Contacted the respected department immediately.
Thank you for your help..

Date of experience: December 29, 2017

Thumbnail of user edins
BA
1 review
0 helpful votes
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September 20th, 2020
Verified purchase

Marina was very fast and straight forward with the instructions i requested! I recommend her highly!

Date of experience: September 20, 2020

Thumbnail of user edgardd1
VE
1 review
0 helpful votes
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September 8th, 2019
Verified purchase

It has been a gratifying support experience with the technical support team, very friendly and cooperative.

Date of experience: September 5, 2019

Thumbnail of user bojank14
Montenegro
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Had an issue with verifying account and Byron was amazing support! Assisted resolving issue very quickly.

Date of experience: October 1, 2022

Thumbnail of user shawnr98
KR
1 review
0 helpful votes
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November 7th, 2018
Verified purchase

Josie was very understanding and she exceeded my expectations. She explained everything to me, thank you!

Date of experience: November 5, 2018

Thumbnail of user summers38
Pakistan
1 review
0 helpful votes
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August 21st, 2018
Verified purchase

Katie R. From Freelancer.com was really helpful and gave immediate assistance, I really appreciated her help

Date of experience: August 19, 2018

Thumbnail of user arshada7
India
1 review
1 helpful vote
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June 3rd, 2018
Verified purchase

Friendly user. Great support 24/7 customer support.
Thanks to Josie G.(customer executive) for solving my queries.

Date of experience: June 1, 2018

Thumbnail of user rajibr9
Bangladesh
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Experienced people like you need freelancer support. Then the freelancer will get more prosperity. Thanks suzanne.

Date of experience: May 10, 2022

Thumbnail of user richardt2235
Italy
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

I liked working with the service, user-friendly interface, flexible selection of orders and work with support

Date of experience: April 18, 2023

Thumbnail of user shaikht
Pakistan
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Chelsea at Freelancer Verification was very helpful and understanding in guiding me through the verification process.

Date of experience: April 18, 2023

Thumbnail of user fep4
Philippines
1 review
0 helpful votes
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August 27th, 2020

Freelancer support team solved my issue promptly. Hope Freelancer will have the mechanism to spot scammers.

Date of experience: August 26, 2020

Thumbnail of user gorp
Armenia
2 reviews
0 helpful votes
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October 17th, 2017

I am very satisfied with her communication, her efforts and willingness to give a solution immediately.

Date of experience: October 16, 2017

Thumbnail of user nelsonb56
New York
1 review
0 helpful votes
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September 13th, 2018
Verified purchase

Freelancer site has great support team.
Especially Frieda's service on freelancer.com was great!
Thank you Frieda!

Date of experience: September 13, 2018

Thumbnail of user zamanis
Malaysia
1 review
0 helpful votes
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October 23rd, 2017
Verified purchase

Very understandable to my situation, to help me clear the project fee after a consideration. Thanks!

Date of experience: October 23, 2017

Thumbnail of user adamr204
Egypt
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Professional, Quick and direct.my issues were resolved and i happy with the service. Thanks Anastasia D

Date of experience: June 11, 2019

Thumbnail of user hammadulhaqs
GB
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

It was a pleasure speaking with Barry; he was friendly, polite and helpful throughout the conversation.

Date of experience: March 7, 2023

Thumbnail of user himanshuk13
Canada
1 review
0 helpful votes
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June 23rd, 2020
Verified purchase

Ashton was extremely helpful, really kind and helped me effectively with minimal time taken.
Extremely happy

Service
Value
Quality

Date of experience: June 23, 2020

Thumbnail of user mayoway
Nigeria
1 review
0 helpful votes
  • Send Message
November 19th, 2019
Verified purchase

The support team's rapid response is thrilling. Their sense of professionalism is on a high pedestal.

Date of experience: November 19, 2019

Thumbnail of user ranae11
Saudi Arabia
1 review
0 helpful votes
  • Send Message
March 9th, 2023

Hi,

The problem has been resolved.

Thank you very much.

The Translator: Rana

Friday 10-03-2023
00:08

Date of experience: March 9, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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