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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,546)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sumitk100
India
1 review
0 helpful votes
  • Send Message
July 27th, 2022
Verified purchase

It was nice talking to you, thank you so much Chelsea for your Guidance and make my account more attractive via verified Freelancer.

Date of experience: July 27, 2022

Thumbnail of user saadk32
Pakistan
1 review
0 helpful votes
  • Send Message
July 30th, 2023
Verified purchase

Freelancer is the best Marketplace where you can get money or buy online from the anywhere
I am earning on this platform very much
Thanks

Date of experience: July 30, 2023

Thumbnail of user muhammads449
M
Pakistan
2 reviews
0 helpful votes
  • Send Message
December 7th, 2023
Verified purchase

I really enjoyed the language and behavior he had with me.
Outstanding interview which I got from Russel.
Clear Questions
Clear Communication

Date of experience: December 7, 2023

Thumbnail of user joed1479
Australia
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

Very helpful in the advise they were quick to respond and I got and full assistance given me a step by step base to overcome my problems

Date of experience: November 7, 2022

Thumbnail of user billym92
Kenya
1 review
0 helpful votes
  • Send Message
July 29th, 2018
Verified purchase

Josie G. Gives good service. I would recommend him to help in most of the services. He seems to have good experience and skills in problem solving.

Date of experience: July 27, 2018

Thumbnail of user msiet
Singapore
1 review
0 helpful votes
  • Send Message
April 2nd, 2018

Thank you Erwin C. For the help with my credit card for deposit refunding.
He is patient and always keep me updated during the process of refunding.

Service

Date of experience: April 2, 2018

Thumbnail of user awaish3
Pakistan
1 review
0 helpful votes
  • Send Message
September 28th, 2022
Verified purchase

Maine was the agent assigned to me and he/she was very cooperative and helpful, she helped with my problem and I am grateful do it. Thank you

Date of experience: September 28, 2022

Thumbnail of user farrukhh
Pakistan
1 review
1 helpful vote
  • Send Message
August 12th, 2019

It was a nice chat, they are helpful and responsive. Anastasia D was by far the more nicer person than others. But overall they are all good.

Date of experience: August 11, 2019

Thumbnail of user ahmeds119
Egypt
1 review
0 helpful votes
  • Send Message
June 10th, 2019
Verified purchase

First time and your cst support are very good actually my inquiry was answered quickly and in a very good way so really thank you Oscar j.

Date of experience: June 8, 2019

Thumbnail of user charlottel51
Malaysia
1 review
1 helpful vote
  • Send Message
June 28th, 2018
Verified purchase

I am a new user to freelancer.com and got confused with the payment. The live chat agent had assisted me with patience and clear all my confusions.

Date of experience: June 28, 2018

Thumbnail of user amirhosseing
Armenia
1 review
0 helpful votes
  • Send Message
September 30th, 2019

They follow up on my problem and helped me to solve my problem.
I am very appreciated for this supporting.

Thank you, Andrew and all support team.

Date of experience: September 30, 2019

Thumbnail of user talhas20
Pakistan
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

I did an interview to Chelsea, and it went very well, had a great time with her, she is very clean in asking and very kind. Thanks

Date of experience: March 22, 2023

Thumbnail of user moniqued13
Australia
1 review
0 helpful votes
  • Send Message
August 3rd, 2017
Verified purchase

Quick and clear answer to my question that I had. -1 star because I need to fill in at least a 100 characters in this comment field.

Date of experience: August 2, 2017

Thumbnail of user justint150
Singapore
1 review
0 helpful votes
  • Send Message
February 4th, 2019
Verified purchase

Anastasia. D was very helpful and explain everything clearly to me and I was able to solve my issue that I'm facing! Really thankful for your help!

Date of experience: February 3, 2019

Thumbnail of user mds296
Bangladesh
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase

I am so much happy to work with freelancer.com, All of the staff on this site are more helpful and I am very pleased with their service.

Date of experience: July 10, 2023

Thumbnail of user teresav16
New Jersey
2 reviews
0 helpful votes
  • Send Message
August 17th, 2017
Verified purchase

Jon was extremely helpful on my first day on the site, responded quick and told me how to prevent running into the same problem in the future.

Date of experience: August 16, 2017

Thumbnail of user hasmota1
Bangladesh
1 review
0 helpful votes
  • Send Message
July 31st, 2022
Verified purchase

Javier A. I like his use very much, Although I still haven't got the solution to my problem, he spoke very well with me thanks a lot

Date of experience: July 31, 2022

Thumbnail of user tonym116
MK
2 reviews
2 helpful votes
  • Send Message
June 12th, 2018
Verified purchase

She was very helpful and polite and patient. I needed to get a refund and she did help me with everything in the process. God bless her!

Date of experience: June 12, 2018

Thumbnail of user varuna9
India
1 review
0 helpful votes
  • Send Message
May 2nd, 2019

Mary R. Is so helpful and kind in nature. She helped me to renew my membership plan to plus and give me good discount with satisfactory price.

Date of experience: May 2, 2019

Thumbnail of user lucianav3
VE
1 review
0 helpful votes
  • Send Message
March 28th, 2018
Verified purchase

Easy to understand, very patient and a nice person. She understood very quick which was my problem, and told me what can I do to solve it.

Date of experience: March 27, 2018

Thumbnail of user mateis
Romania
1 review
0 helpful votes
  • Send Message
November 16th, 2017
Verified purchase

Brian helped me right away and was very polite and to the subject. I got connected really fast in the chat and he answered like a pro.

Date of experience: November 15, 2017

Thumbnail of user zahanarab
Bangladesh
1 review
0 helpful votes
  • Send Message
June 12th, 2019
Verified purchase

I am freelancer now a days i have many problem to face but they really help me. This side was really fantastic. Specially Anastasia D helps me.

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2019

Thumbnail of user alexandrak133
Greece
1 review
0 helpful votes
  • Send Message
November 5th, 2021
Verified purchase

They are the best, I am amazed by their support. It's few minutes after they were able to solve my issue and I am so happy :)

Date of experience: November 5, 2021

Thumbnail of user hiepv
Viet Nam
1 review
0 helpful votes
  • Send Message
November 18th, 2020

I had problems with paypal and credit card but Jennifer M was there and helped me fix the problem above. Thank you and the team of freelancer.com

Date of experience: November 17, 2020

Thumbnail of user jov69
Viet Nam
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

He explained in detail and helped me a lot. As a result, I feel satisfied with how he help me.
Thanks for solving my problems Jo V.

Date of experience: September 12, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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