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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,843
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,546)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user davids11099
Kenya
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

Russell V was courteous, explained the process well and was helpful in advising me on the time my verification would be valid.

Date of experience: October 26, 2023

Thumbnail of user hlderf
Portugal
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

I just want to say I'm satisfied with the support received by Allie A, regarding the issues I was having.
Thank you.

Date of experience: November 9, 2023

Thumbnail of user meerh2
Pakistan
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Was very calm and resolved my issue. I explained the problem. She took a few minutes and came back with a solution.

Date of experience: November 7, 2023

Thumbnail of user mohammada826
Pakistan
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Jethro provide great assistance. He provided me with detailed list of benefits to get me understand the need of this badge.

Date of experience: February 15, 2024

Thumbnail of user natnaeld
Ethiopia
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

My experience with Nicola R. Was very professional. His response was on point and very beneficial. I appreciate it! Thank you

Date of experience: February 14, 2024

Thumbnail of user diegoa52
Argentina
1 review
0 helpful votes
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September 12th, 2018
Verified purchase

My withdraw request was delayed and I was worried about that. I received the money some days after contacting Ryder S. Thanks

Date of experience: September 12, 2018

Thumbnail of user paulad108
GB
1 review
1 helpful vote
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September 11th, 2018

He answered all my questions thoroughly and was extremely helpful. I was able to complete my issue straight away after his input.

Date of experience: September 11, 2018

Thumbnail of user rupalik1
India
1 review
0 helpful votes
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October 9th, 2018
Verified purchase

Troy listen to me carefully and adjusted my project fee as I want. Very quick and excellent help. Thank you very much.

Date of experience: October 7, 2018

Thumbnail of user kuppup
India
1 review
0 helpful votes
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May 15th, 2018

Great working with them, i was in freelancer since 2006, they really provide great service. So myself recommend freelancer to all Thanks

Date of experience: May 15, 2018

Thumbnail of user chengz2
KR
1 review
0 helpful votes
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August 1st, 2019

Really great supporter. Always happy with Debra E.

I can not express my happy, and nice supporter.

Thank you for your time.

Date of experience: July 31, 2019

Thumbnail of user shorifa
Bangladesh
1 review
0 helpful votes
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October 11th, 2018

I needed some information about refund milestone payment. Gonzalo V. was able to clarify the information and solve the problem in minute.

Date of experience: October 11, 2018

Thumbnail of user yasminej3
Canada
1 review
0 helpful votes
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March 27th, 2021
Verified purchase

My interaction with her was very quick, and easy.
Her work ethics are good, she resolved my issue in a professional manner.

Date of experience: March 27, 2021

Thumbnail of user darrens99
Germany
1 review
0 helpful votes
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October 28th, 2018

Erwin C gave me fast, efficient and friendly service at Freelancer.com and helped me resolve the issue quickly. Highly recommended to all.

Date of experience: October 24, 2018

Thumbnail of user michaelh6596
Virginia
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

My issue was addressed. It took more than a day for my ticket to be processed, but again, the resolution was satisfactory.

Date of experience: February 11, 2023

Thumbnail of user francesan
Australia
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

He helped me with closing down my contest and responded quickly. He understood what I wanted to happen and was very helpful.

Date of experience: May 10, 2018

Thumbnail of user osamaa23
Egypt
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

Asked for several things and was answered properly and on time. (Have nothing to add but should continue to fill 100 digits)

Date of experience: March 26, 2018

Thumbnail of user ellad20
MD
1 review
0 helpful votes
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February 5th, 2018

Very good and friendly, Helped me with lots of details very fast, I am glad receive professional support, Thanks a lot

Date of experience: February 4, 2018

Thumbnail of user rolandt24
Jamaica
1 review
0 helpful votes
  • Send Message
May 23rd, 2018
Verified purchase

Issue explained and solved. I also needed information to create and release milestone payments. The agent was able to give me details.

Date of experience: May 23, 2018

Thumbnail of user marias471
VE
1 review
0 helpful votes
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November 23rd, 2018
Verified purchase

I was quite a bit difficult for them to understand what I was suggesting. Hopefully they will take my suggestion into account

Date of experience: November 19, 2018

Thumbnail of user mdamdadulk
Bangladesh
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

I am so happy for Freelancer.com support center, they are amazingly quick and kind...! I really love freelancer.com. God bless them all.

Date of experience: August 15, 2022

Thumbnail of user theophiluso
Nigeria
1 review
0 helpful votes
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November 14th, 2018
Verified purchase

Betty was quick in attending to my issues and gave me the right solutions.

I am really grateful... I was not disappointed

Date of experience: November 12, 2018

Thumbnail of user sureshs49
India
1 review
0 helpful votes
  • Send Message
February 12th, 2023
Verified purchase

Chelsea is very polite he assist me well! She talk to me very professional way and I have a verified badge now!

Date of experience: February 12, 2023

Thumbnail of user saurabhc8
India
1 review
0 helpful votes
  • Send Message
November 15th, 2018
Verified purchase

Josie G was really helpful to solve my issue of project review by client and I will really thankful to freelancer staff.

Date of experience: November 12, 2018

Thumbnail of user alpereng
Turkey
1 review
0 helpful votes
  • Send Message
May 31st, 2018
Verified purchase

It was very hard to reach to live support. I think he is a good person. Because he helped me. Thanks him.

Date of experience: May 31, 2018

Thumbnail of user antonk84
Switzerland
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

Recently have a communication about an issues with bidding for a project. The issue was solved quickly in a very friendly manner.

Date of experience: December 10, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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