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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,546)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rishitv
India
1 review
0 helpful votes
  • Send Message
December 13th, 2018
Verified purchase

It was a very good experience, he/she was able to list me down all possible solutions for the problem I was facing.

Service
Value

Date of experience: December 13, 2018

Thumbnail of user jinj11
New York
1 review
0 helpful votes
  • Send Message
December 10th, 2018
Verified purchase

I love services and supports from freelancer.
Lyndon S is very kind and faithful.
I'm very glad to talk with him.
Thanks.

Date of experience: December 9, 2018

Thumbnail of user zaurr3
Azerbaijan
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

I would like to thank you Javier A. For your help. Found the problem and quickly helped in solving the problem. Thanks!

Date of experience: January 18, 2023

Thumbnail of user ionicm
Australia
1 review
0 helpful votes
  • Send Message
April 12th, 2023
Verified purchase

Thumbs up to the support person Kevin R. He was really helpful and cordial in providing the service I was looking for.

Date of experience: April 12, 2023

Thumbnail of user amiram26
Australia
1 review
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

I was able to get my questions answered quickly so I now know how to proceed in looking for the right freelancer.

Date of experience: October 14, 2022

Thumbnail of user mariaflore
Argentina
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

I had troubles with the money in my account. Thanks to Benny S.the problem has been fixed since he refunded the money.

Date of experience: July 8, 2019

Thumbnail of user lukaszo2
Poland
1 review
0 helpful votes
  • Send Message
December 16th, 2018
Verified purchase

This support human help me soo much!
I write to him with my big problem and he help me in 10 minutes!

Date of experience: December 16, 2018

Thumbnail of user lynnl130
BN
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Marina had been a great help and assisting me on solving my issue that I had experienced. Fast response and polite too

Date of experience: December 26, 2018

Thumbnail of user sanjidas1
Bangladesh
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Your support team helped me a lot. I told them my problem and they solved it very quickly. They are very reliable.

Date of experience: July 8, 2023

Thumbnail of user shreeyam1
India
1 review
0 helpful votes
  • Send Message
November 26th, 2021
Verified purchase

Thank You for helping me out. I have lost money already and i don't think i can trust this again. But thanks.

Date of experience: October 27, 2021

Thumbnail of user nicolaep2
Romania
1 review
0 helpful votes
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January 15th, 2019
Verified purchase

Betty from General Support helps me today to understand some issues I have here. She provides me some fast and professional answers.

Date of experience: January 14, 2019

Thumbnail of user kambasiyad
Zambia
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

Frieda. S responded quickly and politely. She also sorted out the issue before I realized she did. Great service!

Thanks again Frieda!

Date of experience: August 10, 2018

Thumbnail of user habiban1
Egypt
1 review
0 helpful votes
  • Send Message
February 8th, 2022
Verified purchase

The support team was so friendly and responsive. They helped me with my problem very fast and in a really friendly manner.

Date of experience: February 8, 2022

Thumbnail of user beshoyk
Egypt
1 review
0 helpful votes
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July 30th, 2017
Verified purchase

I chatted to customer support agents more than 5 times and i got a excellent service and they solved all my problems

Date of experience: July 28, 2017

Thumbnail of user shildraw
GB
1 review
0 helpful votes
  • Send Message
January 15th, 2019

Freelancer.com is the most clean.
And the service of support team is also helpful.
I love this site very much.
Thank you.

Date of experience: January 15, 2019

Thumbnail of user akashm6
India
1 review
1 helpful vote
  • Send Message
March 19th, 2018
Verified purchase

Nice to talk with Katie help me to solve my problems. Now my account is lifted by freelance.

Thank you so much

Date of experience: March 17, 2018

Thumbnail of user robertw428
Australia
1 review
0 helpful votes
  • Send Message
March 19th, 2018

After a few issues Gonzalo quickly reviewed my refund problem and very swiftly.

The service was straight to the point

Thanks Gonzalo.

Date of experience: March 16, 2018

Thumbnail of user neham6
India
1 review
1 helpful vote
  • Send Message
August 4th, 2017
Verified purchase

It's really amazing to work with Freelancer and their team. Very supportive and there are many projects to choose from. Thank you!

Date of experience: August 3, 2017

Thumbnail of user ankushp1
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

You can't believe they give refund of the membership, no other freelancer sites can do this, they are really care every freelancer

Date of experience: August 3, 2017

Thumbnail of user avishekb1
India
1 review
0 helpful votes
  • Send Message
August 5th, 2017
Verified purchase

Very very helpful support, quick response, 5 star quality, I hope to get this awesome support from freelancer.com in future as well.

Date of experience: August 5, 2017

Thumbnail of user lenan7
South Africa
1 review
0 helpful votes
  • Send Message
August 11th, 2017
Verified purchase

My problem was solved in a very professional manner by Jade D. In just a couple of minutes. Thanks for your help!

Date of experience: August 10, 2017

Thumbnail of user cydp1
Kansas
1 review
0 helpful votes
  • Send Message
February 4th, 2019
Verified purchase

Very responsive. Solved my issue quickly. Very helpful and with sense of respect. Thank You so Much for this kind of support

Date of experience: February 3, 2019

Thumbnail of user gabrielar19
Mexico
1 review
0 helpful votes
  • Send Message
July 30th, 2019

He solve my questions rapidly and send me a link so I could do what I need. He also was kind answering

Date of experience: July 29, 2019

Thumbnail of user danicar5
Serbia
1 review
1 helpful vote
  • Send Message
July 11th, 2019
Verified purchase

Heather R resolved my account issue that could have turned very bad and then went a little extra. Very helpful and understanding.

Date of experience: July 11, 2019

Thumbnail of user sukhinderpals
India
1 review
0 helpful votes
  • Send Message
May 28th, 2022
Verified purchase

There was a problem in the reflection of funds that I had transfer. The resolution was faster than my expectation.
Thanks team.

Date of experience: May 28, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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