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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,845
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,546)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user derivedw
India
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

Josie G is a real customer care super star.

Solved query in just a while. Really happy with the solved issue.

Thanks

Date of experience: November 9, 2018

Thumbnail of user lucyt46
Greece
1 review
0 helpful votes
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July 10th, 2018
Verified purchase

My employer awarded me 2 days ago with a 3-day deadline project and has not returned with the said project or fee

Date of experience: July 10, 2018

Thumbnail of user szabolcsd1
Romania
1 review
0 helpful votes
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July 10th, 2018

I had really bad experience with freelancer support until now. Barry changed my bad opinion.He helped me a lot, he understood me.

Date of experience: July 9, 2018

Thumbnail of user jayp101
India
1 review
0 helpful votes
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October 3rd, 2017
Verified purchase

Thanks Bailey E for taking care of my issue and getting it resolved! I appreciate the details that you took care of.

Date of experience: October 3, 2017

Thumbnail of user gea2
KR
1 review
0 helpful votes
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April 1st, 2019
Verified purchase

Jade he is great helper and he help me a lot with my issue and im really satisfied, thank you so much.

Date of experience: April 1, 2019

Thumbnail of user sahars9
China
1 review
0 helpful votes
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April 4th, 2019
Verified purchase

So helpful and supporter. Thank you!
Listening carefully and trying to give all the solutions.
I feel safer after talking to Josie.

Date of experience: April 4, 2019

Thumbnail of user yuncongl
California
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

Ashton D is a great support agent! He answered fast and explained kindly everything I asked. Very Kindly, Clearly, Good support service!

Date of experience: June 9, 2020

Thumbnail of user feibail
Nigeria
1 review
0 helpful votes
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September 25th, 2017
Verified purchase

Professional and understanding team of people who were willing to work on time as i needed a response to a query asap.

Date of experience: September 24, 2017

Thumbnail of user marshalls41
India
1 review
0 helpful votes
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August 30th, 2018
Verified purchase

He was a great help to me. He solved my issue quicker than expected. Glad I had him as a support agent

Date of experience: August 30, 2018

Thumbnail of user arifm3
Bangladesh
1 review
1 helpful vote
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August 29th, 2018
Verified purchase

Great Helpful support and i am happy to chat with him! I talk about the emergency issue and get help!

Thank you!

Date of experience: August 29, 2018

Thumbnail of user sahiba1
Thailand
1 review
0 helpful votes
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September 8th, 2019
Verified purchase

Michelle A was very prompt in responding to my support issue. Appreciate the great support. Happy to use Freelancer services as always.

Date of experience: September 8, 2019

Thumbnail of user saraj24
GB
1 review
3 helpful votes
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October 10th, 2017

Crystal has provided me quick and superb customer services and resolved my issue immediately.
His way of communication and behavior is excellent.!

Date of experience: October 8, 2017

Thumbnail of user lorenaa7
Peru
1 review
0 helpful votes
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October 9th, 2017
Verified purchase

I solved my problem quickly, this agent is the best, thanks so much!\I'm grateful because I've been with my problem all day

Date of experience: October 9, 2017

Thumbnail of user muhammadj21
Pakistan
1 review
0 helpful votes
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September 13th, 2018
Verified purchase

Marina B is very supportive and knows how to sort out problems. I appreciate the services freelancer is providing at the moment.

Date of experience: September 13, 2018

Thumbnail of user tsegazeaba
Ethiopia
1 review
0 helpful votes
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November 4th, 2018
Verified purchase

I got what i wanted and with a great hospitality to Charlotte and thank you so much! My issues are now resolved

Date of experience: November 1, 2018

Thumbnail of user aanandn
India
1 review
0 helpful votes
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May 20th, 2018
Verified purchase

My employer had some payment issues and Brenda is providing help to them on my request.
Appreciate the help.

Thanks a lot

Date of experience: May 19, 2018

Thumbnail of user ionutm4
GB
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

Josie G was great. I was charged because I forgot to cancel my membership and he refunded me the money. Thanks again!

Date of experience: May 18, 2018

Thumbnail of user mihaic4
Romania
1 review
1 helpful vote
  • Send Message
March 29th, 2018
Verified purchase

I am very satisfied about Freelancer.com. I recommend it to everybody out there. Here's to many more of them in the future.

Date of experience: March 29, 2018

Thumbnail of user kailashs2
India
1 review
0 helpful votes
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January 19th, 2018

I got all answers to all my questions thanks. They checked into the system and then told me that all is correct.

Date of experience: January 18, 2018

Thumbnail of user alexisz163
Utah
1 review
0 helpful votes
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December 26th, 2022

It works very good, and has plenty of opportunities for jobs. I recommend this app, it is a great fast working app.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2022

Thumbnail of user ab318
India
1 review
0 helpful votes
  • Send Message
June 14th, 2018
Verified purchase

As per my experience, Katie is nice support team member who listened me carefully & helped me. Keep it up Katie. Thanks.

Date of experience: June 13, 2018

Thumbnail of user josephm1080
GB
1 review
0 helpful votes
  • Send Message
January 5th, 2020

I highly appreciate Mr. Oscar J. For helping me on problem concerning my projects. Thank You!
I will back for more assistance.

Date of experience: January 3, 2020

Thumbnail of user bradleyh66
GB
1 review
0 helpful votes
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May 1st, 2019
Verified purchase

He was a great help to me and i really appreciate he is job.
Thanks for Freelancer support team and Josie G.

Date of experience: May 1, 2019

Thumbnail of user sapsathitt
Thailand
1 review
0 helpful votes
  • Send Message
September 12th, 2019
Verified purchase

Thank you for your suggestion for my case. He is very quickly to help and give me more information about this case

Date of experience: September 12, 2019

Thumbnail of user kamruls
Bangladesh
1 review
0 helpful votes
  • Send Message
May 23rd, 2019

Excellent service, thank you very much for your help... That is very helpful for me, was great in resolving my problem. A+++

Date of experience: May 22, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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