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Freelancer has a rating of 4.7 stars from 18,544 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
It was informative and they were responsive to my every concern and gave insightful suggestions. I was satisfied with the service delivered
Date of experience: July 1, 2021
Nice to talk with freelancer verified team. They asked questions to the point. For me it was entertaining to answer their question.
Date of experience: December 12, 2022
I add a really good time during my interview with Russell V. everything was clear.
Date of experience: June 12, 2024
Problem solved in few hours! It was quick, easy and responsible.
Date of experience: June 12, 2024
I reported account security issue but no answer from your side and my account is hacked.
Date of experience: May 29, 2024
Donald Helped me with my withdrawal issues, he made sure that I am satisfied and there is no need to be worried about the issue that I was getting.
Date of experience: July 5, 2021
Sometimes you get great people. But it takes a long time to find them. My advice is not to go for the cheapest. It may cost more in the long run.
Date of experience: January 5, 2018
How do I explain my title so the thing is I have this habit of visiting websites and mostly or every time I go into the footer then end up being with the customer support going around different thing that I have in mind I have been to customer support of many websites and till now it is the best support system that I had witnessed so what makes it the best before going to the CSR (customer support representative) you already are provided with tons of literature regarding to what issue you might be facing and how to resolve them and every issue is properly addressed with a proper mentioned SOP (standard operating procedure) that a user can follow and solve his problem easily on his own and if he is facing a complex problem that I did he can easily get in touch with the best and most cooperative team present and now what makes them best they hear you firstly I have been in contact with four and all of them went through my questions and problem properly before giving me any solutions or just getting me an answer which most DW(duty watch) CSR don't do then secondly they guide you about do's and don'ts like I was being reckless with some personal information so they told me what to share what not to share like they care and that's what makes them best like they properly care about the person.
I'm really very happy with them thanks a lot.
Regards
Affan ahmed
Date of experience: August 21, 2022
Hello, how can I handle the problem I submitted? Freelance has taken the deposit and will not refund it to me.
Date of experience: February 10, 2024
I have open a new account in freelancer from last month but still not get any work. So help me how i get work. And what method should i adopt for
Date of experience: September 19, 2017
The money that i deposit come back to my account.
I didnt think it will be that easy.
I tought that i am going to suffer a lot of headpain only to get the money in the account.
I am impreesed.
Date of experience: December 28, 2018
Thanks for resolving problem Janessa G. I will apply help in the future if it will be need.
Date of experience: May 29, 2024
Liked the support and service they provide. Good experience from the customer support agents on different queries.
Date of experience: January 5, 2022
Josie G he is very good customer services
He finished all my issue thank you again
Thanks for freelancer team
Date of experience: May 25, 2018
Nice to talk to Mr Barry and I am really happy with the verified freelancer badge thank you so much!
Date of experience: April 5, 2023
Thanks alot She was kind and patient! I know i can come with al my questions. She helped me find the right invoice in all the big pile of it.
Date of experience: January 9, 2019
STAY AWAY! The "Dispute" section will not protect you from scammers.
They let scam artists get away with the worst acts. I was lured to Freelancer.com by a guy I found on odesk. It turned out (and I found out later on) that odesk banned him several times over, and that's why he brings clients over to Freelancer. At first I felt comforted by the fact that Freelancer had this "DISPUTE" section complete with the ability to present evidence and an arbitration process, it seemed like I could have that assurance that if this guy pulled something shady, I could always turn to it. This freelancer turned out to be bad news. I wanted to dispute the last few payments for fraud on his part. I had a SIGNED agreement with that freelancer, in which he even signed his own name, address AND his FREELANCER.COM NAME! Not only did I think that Freelancer.com would be accommodating, given their dispute section, but I would have thought that freelancer.com would have been happy to get a scammer off their site.
Freelancer.com responded to me saying that they weren't going to do anything because the work was not processed within their "milestones framework" Can you believe this. I paid over $10,000, and all I kept getting from Freelancer was a mechanical response, with a "tip" for the future of using the milestones. Yeah thanks...
I wanted the last 3 payments sent to a scammer reversed, and rather than getting a helping hand I was given the blow off saying it's none of their business. Hey, If you're going to publish a "dispute" section, you're representing and advertising your platform in that way. People feel comfortable working with your platform because of that assurance. You can't just hide behind some buried technicality after the fact. Shameful.
Date of experience: November 20, 2013
Eula did a great job here! He helped me a lot. I had trouble finding the right information but he fixed it before I was even blinking!
Well done pal!
Date of experience: June 15, 2019
Really to the point in solving the matter. Once provided enough information of the issue
The support is able to provide quick solution!
Date of experience: March 24, 2024
I was messed up on my project and I got great help from customer service agent called Miss Kendra, she was very helpful and she knew what to do and was patient with me, thanks Kendra
Date of experience: August 17, 2017
I have some questions about automatical bid in this platform.
Darra is good supporter and I got enough info.
Thank you.
Date of experience: January 31, 2024
Date of experience: June 11, 2024
The why I filter freelancers isn't clear enough.
We need also filter by number of work hours,
But after you find your freelance all good:)
TNX
Date of experience: July 5, 2017
Helpful and quick in answering my questions. Thank you
Date of experience: June 11, 2024
Fast responses, good communication, and clear explanation
Date of experience: June 11, 2024
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Kevin, this if Marcus of Freelancer.com. It's good to know that you've utilized our Site to outsource your project, though it is unfortunate to hear what happened to your awarded freelancer. If the payment is created through our site, you can utilize our Dispute Resolution System. Allow me to look into your issue and explain in detail on how our Dispute System works. Please send me an email along with your username to marcusc@freelancer.com. Let me see what I can do to rectiy this issue. I will wait for your email.