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Freelancer has a rating of 4.7 stars from 18,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
I was extremely happy with the support and guidance provided by the Freelancer Team especially Jonny for guiding me through the process.
Thanks alot
I personally appreciate your verification process, and thanks again for the detailed discussion.
Darra R. Was very helpful and understanding, she went above and beyond to solve my case!
I've had a problem in transactions. I decided to contact customer service for their support and the support agent was a very professional person. I've recieved help in a very professional way, thank you.
Dara helped me remove my review from my profile so quickly without any complications
Darra's was very patience with explaining how the project and contest work. She was exhibited empathy and understand to my concerns.
Very kind Russell asked professional questions and waiting patiently for my answers
The speed at which Darra R. Responded to my inquiries was remarkable. I never experienced any delays, and it was evident that they were committed to providing swift and efficient support. This level of responsiveness greatly contributed to a positive overall experience.
I contacted customer support due to withdrawal issues.
I thought it would take some time to talk to supporters like other sites, but I was able to talk to supporters right away.
And it was very helpful.
Thank you
Nice support and fast! Very good. Understood my problem and solved!
Unexpectedly my card was not verifying, then i'm ask help to freelancer support and support solved my issue. Im with that.
Amazing chat with him. He was very clear and the questions were on point.
It was a pleasure speaking with Jonny. He provided excellent service and explained all points very clearly. Communication was easy, and overall, it was a great experience with him.
Glad to have a conversation related to amount transfer.
Freelancers and clients in the IT domain often have a dynamic relationship, where both parties are expected to be treated with fairness and respect. In my experience, no platform exemplifies this better than Freelancer.com. I would like to extend special gratitude to Darra R. From Freelancer Support for their exceptional assistance. Their support has been truly remarkable
Good experience. Nice to chat with her. Ver helpful and assisted me solving my problems.
She was very informative and patient with my responses to each question she asked, she broke everything down from beginning to end and I wanted to say thank you
All I wanted to do was make payment to the contractor and more than an hour later, I was still filling out forms, having information rejected, and having a difficult time finding where to go to get help. Why not have a simple submit payment option and be done. I won't use Freelancer again. There are too many other services out there that make it far simpler.
I appreciate the accurate guidance. Support person was really helpful and took the time to understand the nature of my enquiry.
This is stole freelancer money who work here. It is full of fake and copy contest. You don't get your proper value here. I suggest avoid this platform for freelancer work.
Tip for consumers:
Freelancer.com is a scamming site
Products used:
Freelancer Service
Nice Cooperative in communication, Support is real quick
Thanks, Jonny for explaining everything about the program. The details and the help in understanding the Rising Star program were beneficial.
I have entered wrong amount for card authenticating but support team managed and authenticated my card. Thanks for support.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
