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Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I received a reply within 24hrs. All regulations and actions were well explained. Kind and understanding team.
Date of experience: December 7, 2019
The psrson i contacted was very cooperative and tried with all possible ways to help and understand.
Date of experience: August 26, 2019
Very much appreciate Free Lancer chat help, they very understanding, well informed and wheeling to help, I will give the person handled my case Judith an EXCELENT for her help and guidance, Thank you
Date of experience: July 24, 2019
Outstanding support, timely and very helpful... settled the issue in no time (support offered by Kayla B.)
Date of experience: December 21, 2017
Great site, helpful and understanding employers concern.
Rhian C. You were extremely helpful. Really appreciate your service.
Date of experience: October 26, 2019
Eula provided a wonderful, timely support on my issues. He/She is a highly recommended customer care agent
Date of experience: October 2, 2019
Magenta S, very halpful person, she helped me find a solution to my problem and made me understand where the problem lay. Thank you
Date of experience: October 31, 2023
She Was Very Helpfull She Understand And Solve My Problem Very Efficiently.
Keep The Good Work Up.
As Long As Support Executives Like You Are On Freelancer
We Always Feel Safe To Work Here
Date of experience: February 26, 2018
Promise me you'll always remember: You're braver than you believe, and stronger than you seem, and smarter than you think."
Date of experience: October 4, 2019
Provided me right support according to my concern. And quick resposive also. Will recommend her for support
Date of experience: August 23, 2018
It was a smooth process to acquire the preferred freelance badge, and all staff members helped me. I am truly amazed to have achieved the badge.
Date of experience: November 28, 2023
Japhet C Thank you for providing me immediate clarification for my query. Your service is highly appreciable.
Date of experience: August 2, 2020
Very good service from Antoinette B. Sympathetic, polite and resovleu my problem quickly from the credit card.
Date of experience: March 12, 2018
Japhet from Freelancer.com support team reached out and helped right away. Very friendly, well-mannered and sociable person!
Date of experience: January 22, 2021
Great experience with Kayla B.
She provided excellent support in helping with the process of withdrawing deposits.
Date of experience: June 19, 2018
Kayla knows well how to handle customers. Very Understanding and Supportive tech and gave clear, concise instructions.
Date of experience: January 2, 2018
Joise G. Was very helpful and quick. Great service, timely and efficient. Answered all of my questions.
Date of experience: September 21, 2018
I had to request several times to finally start the refund process, but today 09/29/2021 they starte
Date of experience: September 29, 2021
Hi
Josie and Gab are really nice and supportive people. They solved my issue.
Regards,
Vijay Thakor
Date of experience: November 20, 2017
Didn't receive bids even after paying for it. And even customer support does not have appropiate knowledge.
Date of experience: October 5, 2023
Listen up Freelancer you allowed pedophiles and scammers on your page I have all the proof too.
Hope you get shutdown! Your company sucks!
Date of experience: April 16, 2016
Rhian C. Was really kind and helpful. He took the effort to fix my problem. I really appreciate his help. Thanks to him again.
Date of experience: October 5, 2018
I could not see the answers of the help chat on Chrome, in iE was OK but still slow.
The answeres were correctly answered.
Date of experience: October 8, 2018
Jennifer M was really communicative and userf-friendly. He helped my to solve my question and trouble The support is good. Thank you very much
Date of experience: July 23, 2019
I was matched with Kayla B. On the freelancer chat and she was very helpful in addressing my issue with a project. Great assistance.
Date of experience: July 16, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Yves. We do not tolerate unprofessional and abusive behavior on the site, and as a matter of fact, we have a dedicated team who regularly monitors the users' activities on the site. If you happen to know someone on the site who engages with activities like this, we would appreciate it if you can send us the details. Please send an email at larao@freelancer.com so me and my team can check on it immediately. Thank you and looking forward to hearing from you.