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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,543)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user hifzas2
Hifza O.
Pakistan
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

It was excellent by Amy V.
They asked me to wait for 5 to 10 days and let's see if I get what I was promised

Date of experience: April 26, 2021

Thumbnail of user prabathp
Sri Lanka
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

She was clear in communicating the necessary information and patient where necessary. Very professional experience

Date of experience: February 3, 2022

Thumbnail of user ahmeda248
Egypt
1 review
0 helpful votes
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October 7th, 2018
Verified purchase

In a few words today, I got a wonderful assist from Gonzalo V. as he helped me to eliminate a problem which was related to my account.
He is fab

Date of experience: October 5, 2018

Thumbnail of user nicholass205
Japan
1 review
0 helpful votes
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October 13th, 2019
Verified purchase

I received excellent support for everything I needed with all requests fulfilled to full satisfaction

Date of experience: October 11, 2019

Thumbnail of user danc212
Ohio
1 review
0 helpful votes
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December 17th, 2017

Very helpful, very nice guys, super professional, excellent programmers. I would use this site again.

Date of experience: December 15, 2017

Thumbnail of user diegos173
Argentina
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Macy M. (Freelancer Support) has been truly helpful with my inquiries, 100% recommended support assistant-

Date of experience: August 14, 2023

Thumbnail of user mdanamulh
Bangladesh
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I became a contest bean a few days ago. My client left without paying me. He helped me with information on how I can get it.

Date of experience: June 29, 2023

Thumbnail of user jamess711
Pakistan
1 review
0 helpful votes
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April 1st, 2018
Verified purchase

Dear Support,

I would like to rate the experiences with Katie R, i rated her 5/5 because of her instant responses, Kind support, helpful
I Appreciate Thank you so much

Date of experience: March 31, 2018

Thumbnail of user vickyp76
Philippines
1 review
0 helpful votes
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November 30th, 2020

I am very glad for his help. It was very smooth chat and it helps me resolved my issue. Thumbs up! I love working with freelancer.

Date of experience: November 29, 2020

Thumbnail of user rajus34
India
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Very Good Interview for Verification. Some basic questions asked which are very necessary in working.

Date of experience: February 15, 2023

Thumbnail of user giuliaa7
Brazil
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

I had an issue about my project and they helped me right away. It was fast and a great job. No stress, they solved my problem in a few minutes.

Service
Value
Shipping
Returns
Quality

Date of experience: May 28, 2021

Thumbnail of user selimr4
Selim R.
Bangladesh
1 review
0 helpful votes
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March 9th, 2018
Verified purchase

I've asked for Express withdrawal information mistake. Got excellent support from dedicated support team. Thanks

Date of experience: March 9, 2018

Thumbnail of user delainet
India
1 review
0 helpful votes
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January 23rd, 2018

We have recently start there and got some fantastic lead of work. Amazing platform with excellent support. They have 24/7 chat support and I loved it

Date of experience: January 23, 2018

Thumbnail of user gokula
India
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Conducted my interview as per the requirements. Scheduled the meeting ahead of time. Professional communication.

Date of experience: July 26, 2022

Thumbnail of user danep32
Serbia
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Positive and extremely helpful! Provided relevant information and asked all the right question, recommending 100%

Date of experience: April 11, 2022

Thumbnail of user dejanp1
Netherlands
1 review
5 helpful votes
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November 6th, 2015

I was looking for my web project for a site and came by Freelancer.com. I went through it and notice there were quite some projects. So I made an account and added my project. So far so good but then we I add my cc for validations problems started. CC was validated but the money for the project milestone was refused. After several attempts freelancer support desk contacted me and advise that my bank refused the transaction. So in order not to slow the project I chose for wire transfer in Europe. I copy the data show in freelancer description and did the wire transfer. This was my biggest mistake. Couple hours later my Bank fraud division called me that there were several attempts from an suspicious company to collect money from my cc. I told them that I did tried to do the transition myself but figured that there must be something wrong with the site as I never had it before that my back is blocking my transactions. So I got worried regarding my transaction and contacted Freelancer on the wire transfer. They asked me for print screens and data but also after remainders they did not respond. I have check with my bank and they advise that the money has been received by the bank in Germany so it should show on my freelancer financial account which is not the case.
I must say that the freelancers on the site look legit and are will to work on the project but freelancer.com is a different story. I have not seen a support desk in years from a proper company that is not responding to finical issues so slow or not at all.
Now the question remains if I will ever see my money back or see it ever in my freelancer account so that I can pay the project.
Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.

Tip for consumers:
Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.

Service
Value
Shipping
Returns
Quality

Date of experience: November 6, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello, Dejan. I understand you're having issues with depositing funds in your Freelancer.com account. We also apologize for the delay in our response. Having said this, kindly refer to your ticket (IHH-249-13656) for further updates regarding this. Thank you and take care!

Thumbnail of user brendam155
Kenya
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Very helpful customer service. Very polite and understanding towards my grievance. Really appreciate your time.

Date of experience: July 31, 2017

Thumbnail of user kamrulh10
Bangladesh
1 review
0 helpful votes
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January 15th, 2019
Verified purchase

I had very good experience. I get lot's of help by this. After this if any problem i'll get back freelancer live support. It really useful.

Date of experience: January 15, 2019

Thumbnail of user bharatm6
India
1 review
1 helpful vote
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July 27th, 2017
Verified purchase

Awesome, Great support Listen the issues carefully answered & resolved the issue quickly. Nice experience

Date of experience: July 27, 2017

Thumbnail of user borisz7
Serbia
1 review
1 helpful vote
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July 4th, 2018

I had some invoices that needed to be created and Barry N. Was more than helpful to see that I'm fully satisfied. Very kind and professional.

Date of experience: July 3, 2018

Thumbnail of user akshaym4
Minnesota
1 review
0 helpful votes
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March 21st, 2018
Verified purchase

Mark was quick to process the refund reversal without even asking for help. I am yet to receive my refund but hopefully I get it soon.

Date of experience: March 20, 2018

Thumbnail of user shafaqata1
Pakistan
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Excellent Experience! I am satisfied and really happy working with freelancer.
I appreciate all efforts.

Date of experience: August 3, 2017

Thumbnail of user yinjij
Ohio
1 review
1 helpful vote
  • Send Message
August 1st, 2017
Verified purchase

**************************************
Support team helped me greatly!

They helped to get my money back.

Thanks again

Date of experience: August 1, 2017

Thumbnail of user johnd2239
Arizona
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

Explained what happened just fine.
Signed on quick and researched quickly. Was courteous and helpful.

Date of experience: February 9, 2019

Thumbnail of user stefanyh
Mexico
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

The solved my issue in a quickly, polite and patient way, I really appreciate it. Very understanding to the problem I had with the Membership Billing

Date of experience: August 8, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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