Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
It was excellent by Amy V.
They asked me to wait for 5 to 10 days and let's see if I get what I was promised
Date of experience: April 26, 2021
She was clear in communicating the necessary information and patient where necessary. Very professional experience
Date of experience: February 3, 2022
In a few words today, I got a wonderful assist from Gonzalo V. as he helped me to eliminate a problem which was related to my account.
He is fab
Date of experience: October 5, 2018
I received excellent support for everything I needed with all requests fulfilled to full satisfaction
Date of experience: October 11, 2019
Very helpful, very nice guys, super professional, excellent programmers. I would use this site again.
Date of experience: December 15, 2017
Macy M. (Freelancer Support) has been truly helpful with my inquiries, 100% recommended support assistant-
Date of experience: August 14, 2023
I became a contest bean a few days ago. My client left without paying me. He helped me with information on how I can get it.
Date of experience: June 29, 2023
Dear Support,
I would like to rate the experiences with Katie R, i rated her 5/5 because of her instant responses, Kind support, helpful
I Appreciate Thank you so much
Date of experience: March 31, 2018
I am very glad for his help. It was very smooth chat and it helps me resolved my issue. Thumbs up! I love working with freelancer.
Date of experience: November 29, 2020
Very Good Interview for Verification. Some basic questions asked which are very necessary in working.
Date of experience: February 15, 2023
I had an issue about my project and they helped me right away. It was fast and a great job. No stress, they solved my problem in a few minutes.
Date of experience: May 28, 2021
I've asked for Express withdrawal information mistake. Got excellent support from dedicated support team. Thanks
Date of experience: March 9, 2018
We have recently start there and got some fantastic lead of work. Amazing platform with excellent support. They have 24/7 chat support and I loved it
Date of experience: January 23, 2018
Conducted my interview as per the requirements. Scheduled the meeting ahead of time. Professional communication.
Date of experience: July 26, 2022
Positive and extremely helpful! Provided relevant information and asked all the right question, recommending 100%
Date of experience: April 11, 2022
I was looking for my web project for a site and came by Freelancer.com. I went through it and notice there were quite some projects. So I made an account and added my project. So far so good but then we I add my cc for validations problems started. CC was validated but the money for the project milestone was refused. After several attempts freelancer support desk contacted me and advise that my bank refused the transaction. So in order not to slow the project I chose for wire transfer in Europe. I copy the data show in freelancer description and did the wire transfer. This was my biggest mistake. Couple hours later my Bank fraud division called me that there were several attempts from an suspicious company to collect money from my cc. I told them that I did tried to do the transition myself but figured that there must be something wrong with the site as I never had it before that my back is blocking my transactions. So I got worried regarding my transaction and contacted Freelancer on the wire transfer. They asked me for print screens and data but also after remainders they did not respond. I have check with my bank and they advise that the money has been received by the bank in Germany so it should show on my freelancer financial account which is not the case.
I must say that the freelancers on the site look legit and are will to work on the project but freelancer.com is a different story. I have not seen a support desk in years from a proper company that is not responding to finical issues so slow or not at all.
Now the question remains if I will ever see my money back or see it ever in my freelancer account so that I can pay the project.
Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.
Tip for consumers:
Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.
Date of experience: November 6, 2015
I had very good experience. I get lot's of help by this. After this if any problem i'll get back freelancer live support. It really useful.
Date of experience: January 15, 2019
Awesome, Great support Listen the issues carefully answered & resolved the issue quickly. Nice experience
Date of experience: July 27, 2017
I had some invoices that needed to be created and Barry N. Was more than helpful to see that I'm fully satisfied. Very kind and professional.
Date of experience: July 3, 2018
Mark was quick to process the refund reversal without even asking for help. I am yet to receive my refund but hopefully I get it soon.
Date of experience: March 20, 2018
Excellent Experience! I am satisfied and really happy working with freelancer.
I appreciate all efforts.
Date of experience: August 3, 2017
The solved my issue in a quickly, polite and patient way, I really appreciate it. Very understanding to the problem I had with the Membership Billing
Date of experience: August 8, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Dejan. I understand you're having issues with depositing funds in your Freelancer.com account. We also apologize for the delay in our response. Having said this, kindly refer to your ticket (IHH-249-13656) for further updates regarding this. Thank you and take care!