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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,848
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,543)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user darrylh32
France
1 review
0 helpful votes
  • Send Message
June 19th, 2018
Verified purchase

Josie G live chat support was very helpful and to the point.
I will not hesitate to use Freelancer support again.

Date of experience: June 19, 2018

Thumbnail of user suniln31
India
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

It was wonderful experience as Chelsea completed the interview with valid questions and assisted me with the answers for my queries.

Date of experience: July 10, 2023

Thumbnail of user martinah14
Egypt
1 review
1 helpful vote
  • Send Message
March 6th, 2019
Verified purchase

I can't thank you enough Willard you helped me in my case and let the customer unlock the prize... many thanks

Date of experience: March 4, 2019

Thumbnail of user micheller180
Philippines
1 review
0 helpful votes
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August 30th, 2017
Verified purchase

My experience it should warned us (new to freelance) about deducting amount from the upgrade before automatic deducted to the bank.

Date of experience: August 30, 2017

Thumbnail of user jarodh1
1 review
0 helpful votes
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November 25th, 2018
Verified purchase

I needed a refund for my account and Stephanie M was very helpful and easy to work with. She was great.

Date of experience: November 24, 2018

Thumbnail of user beet10
Malaysia
1 review
0 helpful votes
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November 8th, 2018
Verified purchase

I received help promptly from Jade D from support and was completely satisfied. I'm glad an online chat help is available.

Date of experience: November 6, 2018

Thumbnail of user boopathid
India
1 review
0 helpful votes
  • Send Message
May 24th, 2018
Verified purchase

He has been 100% clarified all my doubt and instantly replied my question and I will recommend for his promotion... Thanks.

Date of experience: May 23, 2018

Thumbnail of user atiqu1
Pakistan
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

I was not sure about something but Jessica helped me out and guided me with ease. I really appreciate her assistance.

Date of experience: October 9, 2019

Thumbnail of user eduardb3
Armenia
1 review
2 helpful votes
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December 22nd, 2017
Verified purchase

Answer were clear, in very polite manner.
I got all information I needed, and I am totally sufficed
Thanks a lot!

Date of experience: December 22, 2017

Thumbnail of user inderpreets1
India
1 review
0 helpful votes
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July 10th, 2019
Verified purchase

It was good to talk with the support. They gave me clear information regarding my doubts and really cooperate with me.

Date of experience: July 9, 2019

Thumbnail of user onk14
Israel
1 review
0 helpful votes
  • Send Message
September 14th, 2017
Verified purchase

They contacted when they saw there was a problem with my order. That is a great support. Really helpful and supportive

Date of experience: September 13, 2017

Thumbnail of user ericg292
Indonesia
1 review
0 helpful votes
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March 17th, 2019
Verified purchase

Macall C. Give a very clear explanation about the program, he has great communication skill, friendly, and quick response. Very helfpul

Date of experience: March 15, 2019

Thumbnail of user jerryp56
Canada
1 review
0 helpful votes
  • Send Message
September 11th, 2017
Verified purchase

Top notch help department for Freelancer!
Patient and very helpful!
If help is ever needed, they are very quick to respond.

Date of experience: September 10, 2017

Thumbnail of user rudmare
Philippines
1 review
0 helpful votes
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August 27th, 2018
Verified purchase

The agent who helped me to take my refund was very accommodating and there was no hassle whatsoever with my request.

Date of experience: August 26, 2018

Thumbnail of user kristint55
Maryland
1 review
0 helpful votes
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February 27th, 2020

Janine P. Provided great service and was very informative. She helped to resolve my issue and set my mind at ease.

Date of experience: February 25, 2020

Thumbnail of user umarh6
Pakistan
1 review
0 helpful votes
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June 20th, 2019
Verified purchase

Anastasia D is best support person of freelancer.com as I experienced very rude behavior persons here but Anastasia D was great.

Date of experience: June 18, 2019

Thumbnail of user tamikaj7
Maryland
1 review
0 helpful votes
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October 4th, 2017
Verified purchase

Did not like the agent response to my email was very rude an unprofessional. And did not sound nice at all

Date of experience: September 29, 2017

Thumbnail of user marcop54
Italy
1 review
0 helpful votes
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August 23rd, 2018
Verified purchase

All was ok. Simple, honest, fast.
It was a good experience for me.
Thanks to Josie G. For the efficient reply.

Date of experience: August 23, 2018

Thumbnail of user sandros13
Croatia
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

Brenda was very helpful, helped me resolve my problem and she found more than one solution for it. She was great!

Date of experience: May 10, 2018

Thumbnail of user motasemk
Jordan
1 review
0 helpful votes
  • Send Message
April 20th, 2019
Verified purchase

The support was very helpful & did what it takes to help in solving the issue

Thanks for the great experience

Service
Value
Quality

Date of experience: April 17, 2019

Thumbnail of user aruparnam
India
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

It was a fast and very convenient way to get myself verified with Freelancer, the support staff was also very friendly

Date of experience: March 21, 2023

Thumbnail of user mayankg10
India
1 review
0 helpful votes
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September 16th, 2018
Verified purchase

My all issues were resolved to best of my satisfaction by ms. Katie R. Every thing was taken care of smoothly.

Date of experience: September 15, 2018

Thumbnail of user parimalk2
India
1 review
0 helpful votes
  • Send Message
November 18th, 2018
Verified purchase

Awesome and Instant help received, support agent was very polite and guide me through the whole issue and resolved it instantly

Date of experience: November 16, 2018

Thumbnail of user zirghamk
Pakistan
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Great!
She was understanding and very polite. Asked all the questions in professional way and cooperated with the time schedule too.

Date of experience: August 1, 2022

Thumbnail of user aja260
Libya
1 review
0 helpful votes
  • Send Message
January 1st, 2018

They are very helpful
And they always help me to fix my problems i highly recommend to work in this site

Date of experience: December 30, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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