Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Josie G live chat support was very helpful and to the point.
I will not hesitate to use Freelancer support again.
Date of experience: June 19, 2018
It was wonderful experience as Chelsea completed the interview with valid questions and assisted me with the answers for my queries.
Date of experience: July 10, 2023
I can't thank you enough Willard you helped me in my case and let the customer unlock the prize... many thanks
Date of experience: March 4, 2019
My experience it should warned us (new to freelance) about deducting amount from the upgrade before automatic deducted to the bank.
Date of experience: August 30, 2017
I received help promptly from Jade D from support and was completely satisfied. I'm glad an online chat help is available.
Date of experience: November 6, 2018
He has been 100% clarified all my doubt and instantly replied my question and I will recommend for his promotion... Thanks.
Date of experience: May 23, 2018
I was not sure about something but Jessica helped me out and guided me with ease. I really appreciate her assistance.
Date of experience: October 9, 2019
Answer were clear, in very polite manner.
I got all information I needed, and I am totally sufficed
Thanks a lot!
Date of experience: December 22, 2017
It was good to talk with the support. They gave me clear information regarding my doubts and really cooperate with me.
Date of experience: July 9, 2019
They contacted when they saw there was a problem with my order. That is a great support. Really helpful and supportive
Date of experience: September 13, 2017
Macall C. Give a very clear explanation about the program, he has great communication skill, friendly, and quick response. Very helfpul
Date of experience: March 15, 2019
Top notch help department for Freelancer!
Patient and very helpful!
If help is ever needed, they are very quick to respond.
Date of experience: September 10, 2017
The agent who helped me to take my refund was very accommodating and there was no hassle whatsoever with my request.
Date of experience: August 26, 2018
Janine P. Provided great service and was very informative. She helped to resolve my issue and set my mind at ease.
Date of experience: February 25, 2020
Anastasia D is best support person of freelancer.com as I experienced very rude behavior persons here but Anastasia D was great.
Date of experience: June 18, 2019
All was ok. Simple, honest, fast.
It was a good experience for me.
Thanks to Josie G. For the efficient reply.
Date of experience: August 23, 2018
The support was very helpful & did what it takes to help in solving the issue
Thanks for the great experience
Date of experience: April 17, 2019
It was a fast and very convenient way to get myself verified with Freelancer, the support staff was also very friendly
Date of experience: March 21, 2023
My all issues were resolved to best of my satisfaction by ms. Katie R. Every thing was taken care of smoothly.
Date of experience: September 15, 2018
Awesome and Instant help received, support agent was very polite and guide me through the whole issue and resolved it instantly
Date of experience: November 16, 2018
Great!
She was understanding and very polite. Asked all the questions in professional way and cooperated with the time schedule too.
Date of experience: August 1, 2022
They are very helpful
And they always help me to fix my problems i highly recommend to work in this site
Date of experience: December 30, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).