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Freelancer has a rating of 4.7 stars from 18,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I have very Glad to speak to Phoebe C. She helped me to resolve my long waited issue.
Thank you Again...
Date of experience: April 29, 2019
Harriet is very patient w/ my questions. The website is complicated but she takes her time walking me through the site
Date of experience: June 4, 2022
They will set your account directly to the payment version and the payment is auto approved without any warning... very professional.
Tip for consumers:
avoid it.
Date of experience: November 17, 2014
Dana O. Was very helpful in handing my contest issue. She was very professional. Im writing this review to thank her.
Date of experience: May 3, 2019
Customer satisfaction 100%, Responsible support system, know the value of customer, always trying to resolve the issue within a time frame.
Date of experience: October 26, 2017
I had problem with an employer who was not genuine and she got my refund and also blocked the employer out.
Date of experience: October 25, 2017
They Stole my balance and when I complained they sent me a link of an article how to delete my account.
Tip for consumers:
Most of the accounts are fake people and scammers who will steal your money and efforts and the website supports those people
Products used:
Contests and projects
Date of experience: August 30, 2022
They will close your account for no good reason and then keep the money. They are basically stealing money from people
Date of experience: December 20, 2016
Thanks for support! I got all relevant information to develop my profile and move my Freelancer.com experience to the next level.
Date of experience: April 7, 2022
Jessica B. Just resolved my problem fast and clear! She deserves an upgrade!
Thanks a lot Jessica B. For the support
Date of experience: May 20, 2019
Frieda from the freelancer.com support team provided a very good support and helped us to fix the issue on our Account..
Date of experience: May 13, 2019
Allie A. Is very responsive and prompt and professional. She went above my requirements and inquires. I'm glad with the experience!
Date of experience: September 2, 2023
Very good attention, I liked the details in the information about the problem that Jessica B solved for me. Thank you
Date of experience: May 30, 2019
Mr. Javier A, was very helpful during our session and provided very reasonable feedback and assistance regarding the issue I faced.
Date of experience: July 6, 2022
Chelsea did a great job, she is very quick and fast, really helped a lot to me while verifying me. Awesome!
Date of experience: August 4, 2023
The many offerings of Freelancer necessarily involve convolutions which can become traps for the unwary. Support Team is there for guidance
Date of experience: October 4, 2021
Always helpful, even at places their already helpful system is not able to reach. I appreciate the freelancer.com and their staff.
Date of experience: August 18, 2019
Ashton was very helpful. I was having trouble with someone I employed and he told me about the Identity verification program.
Date of experience: August 15, 2020
It was a quick interview of mine. It shows freelancer takes good care of the candidates who enroll on their website.
Date of experience: July 18, 2023
It was very nice talking to Chelsea today. She was courteous and professional and handled the whole process of verification diligently.
Date of experience: January 11, 2023
I am really happy to get his support. I have get all my question answer from him. Thanks a lot again.
Date of experience: July 19, 2023
Very good Customer Support. Thank you. The time to solve the issue was less than 5 minutes. Very fast and reliable.
Date of experience: December 29, 2021
I was very confuse about using the website, deposits and fees. She was clear and accurate to explain how it works.
Date of experience: September 12, 2023
The support team with proper knowledge of what is going on and with fast reply.
Also attitude was polite and supportive.
Date of experience: April 30, 2022
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, g a. Would you be able to send me an email with the details of your issue? I'll review your account and confirm if you're enrolled to a Billing Agreement. I can have it stopped and be assured that I'll assist you with the charges on your account. By the way, my name is Marcus and you can send your email to marcusc@freelancer.com. Thank you.