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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user alia316
Saudi Arabia
1 review
0 helpful votes
  • Send Message
January 28th, 2019
Verified purchase

Great and fast help. We had an issue with contest refund. It was resolved quickly and the money was refunded.

Date of experience: January 27, 2019

Thumbnail of user omarh35
Bangladesh
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

She is so helpful and make easy things. I want help about my card verification and she heard it patiently.

Date of experience: August 3, 2017

Thumbnail of user tamt43
Viet Nam
1 review
0 helpful votes
  • Send Message
January 24th, 2019
Verified purchase

I did not think support was that fast and convenient. Thank you very much!
Thank you again for 100 characters

Date of experience: January 23, 2019

Thumbnail of user abdelrahmank2
Egypt
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Chelsea She has great experience and understanding in her work, and it was an excellent thing to verify through her

Date of experience: February 20, 2023

Thumbnail of user sahilm34
Canada
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

It's was good experience in verification.

They asked few question the video call was smooth and they finally verified me

Date of experience: August 21, 2023

Thumbnail of user da32212
Spain
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

I made a mistake in creating and deleting a project. And the help desk representative helped me to solve it.

Date of experience: August 5, 2017

Thumbnail of user leonarfp
Romania
1 review
0 helpful votes
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August 28th, 2019
Verified purchase

Customer Support was fast and handled the issue the right way.
Less than a day for a resolution. Thank you

Date of experience: August 27, 2019

Thumbnail of user damianw16
Sweden
1 review
0 helpful votes
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August 9th, 2017
Verified purchase

Very good support and fast helping. Very kindly support so I like works freelancer the always make me life easy

Date of experience: August 9, 2017

Thumbnail of user pulakeshg1
India
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

It was really an awesome conversation between me and Kelly, she understood my issue and upon request resolved it quickly.

Date of experience: February 21, 2023

Thumbnail of user billj223
Pakistan
1 review
0 helpful votes
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February 11th, 2019
Verified purchase

I was having a bit of a problem with my Freelancer verification and Stephanie M. Helped a lot.

Thank you!

Date of experience: February 11, 2019

Thumbnail of user ramonc24
Mexico
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

Donna was very kind and helped me a lot.
She gave a solution instantly. I am very satisfied.
Five stars.

Date of experience: August 14, 2017

Thumbnail of user georgeg139
New York
1 review
0 helpful votes
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September 1st, 2017
Verified purchase

They helped me with everything i asked and we kind and nice and very fast at responding to my questions

Date of experience: August 31, 2017

Thumbnail of user devids
Indonesia
1 review
0 helpful votes
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August 29th, 2017
Verified purchase

I have problem with linking my facebook account to my freelancer account, but it solved in just a minutes..., thank's!

Date of experience: August 29, 2017

Thumbnail of user liaf2
Indonesia
1 review
0 helpful votes
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August 30th, 2017
Verified purchase

Contact support help me and everything is clear now. He served me best.
Good job and thank you so much

Date of experience: August 29, 2017

Thumbnail of user yil24
Australia
1 review
0 helpful votes
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August 23rd, 2017
Verified purchase

Fast and correct deal with my problem, and very friendly. Expression very clear. Having a good experience of this service.

Date of experience: August 23, 2017

Thumbnail of user karinas12
Philippines
1 review
0 helpful votes
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August 23rd, 2017
Verified purchase

Good customer service. She did well answering my question and also help me right away. She is approachable and quick

Date of experience: August 22, 2017

Thumbnail of user pankajk20
India
1 review
0 helpful votes
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August 19th, 2017
Verified purchase

Very good experience. I get all the answers in time and very happy with the support. Thank you so much

Date of experience: August 19, 2017

Thumbnail of user ionutv3
Poland
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

The call went smoothly and Joey C did a great job of asking questions and understanding my point of view.

Date of experience: May 23, 2023

Thumbnail of user patrickf51
Peru
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

Great experience with customer service. I had a problem and they listened and found a solution right away. Very pleased.

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2017

Thumbnail of user wilsond22
India
1 review
1 helpful vote
  • Send Message
May 31st, 2018

Barry was my CSR today and he was able to explain everything clearly and in a understandable manner.! Thank you

Date of experience: May 31, 2018

Thumbnail of user stefanob37
Italy
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Even if could not understand the roots of troubleshooting and had to deal to different people, the staff was great.

Date of experience: August 6, 2021

Thumbnail of user shaileshv1
India
1 review
1 helpful vote
  • Send Message
February 25th, 2018
Verified purchase

Thank you Charlotte B for your help. This really helped me getting my money back quickly. Thank you so much

Date of experience: February 24, 2018

Thumbnail of user gunawane
Indonesia
1 review
0 helpful votes
  • Send Message
December 7th, 2017
Verified purchase

Very satisfied with the help provided by the freelancer team for the problems I faced, and of course resolved quickly

Date of experience: December 7, 2017

Thumbnail of user rainuy
India
1 review
0 helpful votes
  • Send Message
February 1st, 2018

Barry assist me with patience and care and he give me all the answer what i was asking from him/her.

Date of experience: February 1, 2018

Thumbnail of user karthikeyank2
India
1 review
0 helpful votes
  • Send Message
September 5th, 2019
Verified purchase

His support for activating offered PLUS membership is really great. He was patient and facilitated neatly. Thanks for his patience.

Date of experience: September 5, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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