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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user nomank6
Pakistan
1 review
0 helpful votes
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August 5th, 2019

Good and Nice chat with Milano, Good experience although I have completely satisfied regarding my all queries and issued. Thanks.

Date of experience: August 3, 2019

Thumbnail of user hemantg6
India
1 review
0 helpful votes
  • Send Message
October 1st, 2017
Verified purchase

The adviser took the time to investigate my issue and provide a specific solution instead of a copy paste fix.

Date of experience: September 30, 2017

Thumbnail of user longzhuw
RU
1 review
0 helpful votes
  • Send Message
June 9th, 2019
Verified purchase

Mr Jessica help me very kindly.
He knows my issue very well and solve it immediately.
Very thanks to him.

Date of experience: June 6, 2019

Thumbnail of user ahsani6
Pakistan
1 review
0 helpful votes
  • Send Message
February 8th, 2020

It was a good experience. The customer care agent was fast and solved my problem in minutes. I appreciate it.

Date of experience: February 6, 2020

Thumbnail of user somum
India
1 review
0 helpful votes
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August 27th, 2018
Verified purchase

She helped me with everything I want over chat to overcome freelancer frauds. I am very much thankful to her.

Date of experience: August 26, 2018

Thumbnail of user saqibf1
Pakistan
1 review
0 helpful votes
  • Send Message
May 11th, 2022
Verified purchase

Freelancer is a wonderful place of online earning. I love freelancer.com
And their support help is a very great.
Regards

Date of experience: May 11, 2022

Thumbnail of user inams
Pakistan
1 review
0 helpful votes
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April 9th, 2018

I got a query regarding to the authentication of card and the customer support team provided ultimate support as always.

Date of experience: April 8, 2018

Thumbnail of user alin127
Bangladesh
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

This is the 1st where I can earn money. I want to earn more experience working on big projects. Thanks.

Date of experience: August 6, 2021

Thumbnail of user luzm278
Argentina
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Very good attention, very patient. D'ailleurs je suis une femme age, elles sont tres agreable! Merci

Date of experience: April 23, 2024

Thumbnail of user sadafa7
Pakistan
1 review
0 helpful votes
  • Send Message
April 20th, 2019
Verified purchase

It was a really helpful experience. Mason not only listened about my problem but also resolve it cooperatively. Thanks, Mason!

Date of experience: April 16, 2019

Thumbnail of user pauls1215
India
1 review
0 helpful votes
  • Send Message
August 7th, 2019

I have an issue in freelance.com and it has been resolved by Noelle very quickly. Issue was in feedback system

Date of experience: August 7, 2019

Thumbnail of user fenoheryf
Madagascar
1 review
0 helpful votes
  • Send Message
July 8th, 2021
Verified purchase

It's was so nice, the freelancer staff was so cool.
She asked how about me and some of my experiences.

Date of experience: July 8, 2021

Thumbnail of user anilk97
India
1 review
0 helpful votes
  • Send Message
December 29th, 2019
Verified purchase

I was having problem in updating my phone no. I raised a request for it. And support fixed that problem.

Date of experience: December 28, 2019

Thumbnail of user ma135
Saudi Arabia
1 review
0 helpful votes
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June 19th, 2018
Verified purchase

Was patient in listening to my query and handled two of my concerns in a proper manner. Thank you Josie

Date of experience: June 19, 2018

Thumbnail of user sanjayk157
India
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

It was excellent to be verified on the platform. Chelsea V. did a great job. The process was very smooth.

Date of experience: August 1, 2022

Thumbnail of user dheerajk6
India
1 review
0 helpful votes
  • Send Message
March 6th, 2018
Verified purchase

He really understand my concern and solve it. I really appreciate and guide me properly regarding uses of this platform.

Date of experience: March 5, 2018

Thumbnail of user adrianh70
Spain
1 review
0 helpful votes
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September 9th, 2018
Verified purchase

Frieda did a great job assisting me. She solved my problem regarding a trouble payment in a very professional way.

Date of experience: September 7, 2018

Thumbnail of user urielb7
Mexico
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

She is a professional that answer all my questions in a short time and very accurate, thank you for all

Date of experience: August 2, 2023

Thumbnail of user moonl9
India
1 review
0 helpful votes
  • Send Message
March 9th, 2018
Verified purchase

Very kind and interactive with your answers, and able to answer any kind of questions you have regarding the website.

Date of experience: March 9, 2018

Thumbnail of user louisc273
South Africa
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

Hi guys.

Thanks for your continued follow up and timely feedback, appreciate it very much!

Keep it up!

Louis C.

Date of experience: July 22, 2021

Thumbnail of user mdz5
Netherlands
1 review
0 helpful votes
  • Send Message
October 30th, 2017
Verified purchase

We get wonderful support whenever we in need. So keep helping us. And give us the chance of freelance freely.

Date of experience: October 30, 2017

Thumbnail of user surom
Armenia
1 review
0 helpful votes
  • Send Message
May 14th, 2018

Thanks for help and detailed explanation :) I will often depends on the team and keep going on business in Freelancer.

Date of experience: May 12, 2018

Thumbnail of user olgab115
RU
1 review
0 helpful votes
  • Send Message
September 24th, 2020

Barry is very good person.
Very kindly, Good service.
I wish yu the best of luck in your business.
Thanks

Date of experience: September 23, 2020

Thumbnail of user jorgem237
Colombia
1 review
0 helpful votes
  • Send Message
March 12th, 2020

I had a little problem with my authentication bank card, so I needed Help. That help was useful to me

Date of experience: March 11, 2020

Thumbnail of user dragosp4
MD
1 review
1 helpful vote
  • Send Message
May 22nd, 2019
Verified purchase

Very helpful! She pays close attention to details and helped me to find the answer to my question. Thanks Phoebe!

Date of experience: May 20, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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