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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jayeshb2
India
1 review
0 helpful votes
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May 17th, 2019
Verified purchase

The person who was helping me has all understanding of problem i was facing. Kind, supportive and understanding. Thank you

Date of experience: May 16, 2019

Thumbnail of user nabilk17
Morocco
1 review
0 helpful votes
  • Send Message
November 10th, 2017
Verified purchase

Good and helpful she answered all my questions and explain to me all what i need for the contest awarding

Date of experience: November 10, 2017

Thumbnail of user orkuna
Turkey
1 review
0 helpful votes
  • Send Message
June 2nd, 2019
Verified purchase

She is being sure that she understands the problem and tries anything to help. Thank you for the great service!

Date of experience: May 30, 2019

Thumbnail of user joicyc
India
1 review
0 helpful votes
  • Send Message
March 5th, 2021
Verified purchase

First of thanks to the support team and they cleared my doubts about the card authentication issue. Thanks a lot.

Date of experience: March 5, 2021

Thumbnail of user ignacios32
Chile
1 review
0 helpful votes
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June 22nd, 2020

Response was quick and detailed. Helped me get more clear about the why's and what the further steps to take.

Date of experience: June 22, 2020

Thumbnail of user leilaa11
Australia
1 review
0 helpful votes
  • Send Message
June 22nd, 2019
Verified purchase

Anastasia helped me very quick in a proper way. I'm satisfied with her chat to me and I appreciate her.

Date of experience: June 20, 2019

Thumbnail of user melisat26
Turkey
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

I didn't expect someone gets contact me quickly and be helpful. I am so satisfied with the support I got.

Date of experience: September 4, 2022

Thumbnail of user chaitib1
India
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Dedicated personal assistance was provided to resolve my issue. The followup made by the relationship executive was impressive! Thank you.

Date of experience: June 4, 2023

Thumbnail of user davidj2074
Nigeria
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

I was attended to and given answers to every of my question superlatively. I really love his/her service. Thank you

Date of experience: August 2, 2021

Thumbnail of user bhaskars12
India
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

When I have registered my complaint The freelancer team took action very quickly the are fixed the problem clearly.

Thanks!

Date of experience: December 19, 2021

Thumbnail of user hibas6
Pakistan
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

It was great Communication with Chelsea. She asked about my skills and experience. I had a good experience with her.

Date of experience: December 4, 2022

Thumbnail of user elenak125
Ukraine
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

I had concern with my account but Kelvin has resolved with a high service.
I love freelancer support.
Thank you.

Date of experience: June 19, 2021

Thumbnail of user julietam16
Argentina
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

Everything was fine, it was just a misunderstanding and we were able to solve it correctly. Thanks for your help!

Date of experience: May 14, 2021

Thumbnail of user muhammadz70
AE
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Interviewer was very cooperative and understanding, in addition to verification she also answered my queries and explained everything in detail.

Date of experience: March 15, 2022

Thumbnail of user xiew
Hong Kong
1 review
0 helpful votes
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July 31st, 2019
Verified purchase

Jennifer M. Is an excellent agent.
I hope he will come whenever I visit Freelancer Support.
I highly recommend him.

Date of experience: July 31, 2019

Thumbnail of user maximep25
Canada
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Really good service she stayed with me the entire time & I manage to understand everything I needed to know

Date of experience: May 8, 2023

Thumbnail of user muhammada527
GB
1 review
0 helpful votes
  • Send Message
March 21st, 2022
Verified purchase

I really appreciate the team to understand my problem and resolving my issues promptly which have indeed fulfilled my expectations

Date of experience: March 21, 2022

Thumbnail of user mladenm5
Serbia
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Very useful support.
They solved problem in short time
And I am very satisfied for their work.
Thanks Support Team

Date of experience: April 30, 2021

Thumbnail of user johannap81
New Zealand
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I was pleasantly surprised how professional and friendly my issues were handled. Thank you. I love working with you guys.

Date of experience: February 7, 2023

Thumbnail of user gregoryp686
Haiti
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Dom A. Was very understanding and helped me solve my problem in a very short time. I appreciated his professionalism.

Date of experience: May 8, 2023

Thumbnail of user clciom
Brazil
1 review
0 helpful votes
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October 11th, 2021
Verified purchase

Chelsea knew how to conduct the interview very well and she is also very nice and lovely. I recommend her.

Date of experience: October 11, 2021

Thumbnail of user viktoriyal5
RU
1 review
0 helpful votes
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October 4th, 2020

The support team helped me a lot! We quickly solved the problem. Thanks! The money was returned to my account!

Date of experience: October 3, 2020

Thumbnail of user somesha1
India
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

I asked to unlock my milestone which is locked due to security reason and now its verified from my side.

Date of experience: June 10, 2023

Thumbnail of user abhinavt7
India
1 review
0 helpful votes
  • Send Message
June 6th, 2021
Verified purchase

Nicholl O. Helped me quickly with a red flag and refunded the charges on my profile, Thanks a ton Nicholl.

Date of experience: June 6, 2021

Thumbnail of user robertc3323
Japan
1 review
0 helpful votes
  • Send Message
October 7th, 2020

This person went beyond the normal help procedure to try to help me recover my files, thank you very much

Date of experience: October 5, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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