- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I took a little time for the executive to interact between the departments but it was overall a good experience with Rhian C
Date of experience: September 4, 2019
Feelancer.com is giving many best experiences to working online as a professional worker
Best supports and fair working place make me love them
Tip for consumers:
Just work with them
Products used:
Make money online
Date of experience: December 8, 2017
I have a lot to ask from the agent and she replied very professionally.
Thank you Kayla B. For the support and help.
Date of experience: March 8, 2018
Kayla B, assist me in very impressive and comprehensive way.and guide me every single point that need in detail. Thanks for you assistants.
Date of experience: November 6, 2017
Macall told me about the Verified Freelancer plan and its benefits. I was instantly drawn into it and finally ended up purchasing it.
Date of experience: June 20, 2021
Actually it was more than satisfying. Rhian C was very helpful and patient with me. Responded to every question I asked very quickly.
Date of experience: July 5, 2020
Siotejabber was quick to understand my concerns and will help me communicate with my Freelancer.
I hope to get some positive responses soon
Date of experience: May 18, 2022
I have worked for few clients and it was all well until the delivery of the project.
Client was happy & we both left 5 star reviews to each other. After few days when I was able to withdraw money, this company emailed me that I cannot withdraw money because client profile is not complete so I have to contact them and ask to complete the profile. I said it this was the case you should have not let the client post the project or release the payment. You are telling me this after the delivery of project and reviews?
They say that is our policy. Wow.
Now I sent many messages to the client and he never responded probably because he was here for only one of project.
I again contacted the support team and they say if client does not complete the profile money will stay within freelancer. Now they took the commission upfront so I was even worse off on this project as I have paid $25 commission which never was refunded and my money of $250 for this project is also with the company.
I had another client after few days for 50 pounds and this time again they held my money after delivering of project and this money is also with this $#*!hole company.
I want every freelancer to be aware of this platform because I see no great customer service for freelancers and literally you cannot go anywhere for this money.
They will let you work on the project and deliver it, they will not tell either client or freelancer until the project is delivered and its time for withdrawing the money which is, of course, few days after delivery, by that time client is gone and probably will not come back because it's not Facebook and they only come here when they need to post the project.
I do not know at present age companies like this do exist which fraudulently steal money from freelancers on the name of so-called baseless policies.
Date of experience: August 25, 2020
Chelsea is great person, she has a warm voice, very kind. Wish to have a change to meet her.
Thank you so much, Chelsea.
Date of experience: December 19, 2023
Quick and complete response. Thank you! Erwin understood the requirement quickly and responded correctly.
Date of experience: December 17, 2017
I was assisted by Josie G., I addressed my issue to her and she found an easy and fast way to solve my problem. Very gentle as well.
Date of experience: April 4, 2018
This is what just happen to me! Read carefully and think about!
Hi All,
Recently I received a message on the 02/09/2015
"Hey there, I really like your experience and profile and I think you are the most qualified candidate for this job. I'm ready to hire you but before I send out the contract offer, I'd like you to pass a light background check. It is company policy to require all employees/contractors to be screened before being given access to our internal network and documents. Complete the test here: freelancesafe.com (My employer ID is 4731) As soon as I receive the background check result I will send you the contract offer and the initial work instructions. I will reimburse you for the background check cost (10$) in your first paycheck. I'm looking forward to working with you. If you have any questions, do not hesitate to contact me. Cheers, Fodor"
It sounded interesting so I decided to go further so I made the payment and completed the test, then I replied to him:
"Hi Fodor, I did the background check."
Answer from him:
"cheers Piera"
Then I wrote back to him on the 05/09/2015
"HI have you got any news? The payment has gone through. Please let me know. Cheers Piera"
Today is the 08/09/2015 and still no answer, so my conclusion is that he just stole my money.
I am very disappointed with your website, a lot of scams are posted, people asking to be part of money laundry, taking part of sexy chats, receiving package and send it abroad...
As all the other freelancer, we invest money and time to find a job, we don't play with the customers and we like that the customers with us are going to save the money, so we would like to be treated in the same way.
This is your job, you are acting as a broker so you should examine the genuine of a job post before we actually put our money and time. $ 10.00 are not a lot but think with all the people they might applied for this job... basically this guy instead to pay the freelancer he actually ends up to getting pay... so if no action will be taken that means that all of us have the freedom to still money... but do you know how it will end up? That you are going to lose a lot of customers... because freelancer does professional jobs and not theft.
Date of experience: September 8, 2015
The chat with eric was good... he is able to solve my problem in a professional way. All was good and will wait for my hirer to reply.
Date of experience: July 11, 2018
I am so happy to work with a site like you and so proud too.
I wish we achieve every success.
This day is so special to me.
Date of experience: January 31, 2018
Ticket reference: NIBM-5674-SWXG
I had a client who wantted to talk outside the website and after a while wanted deposite from me, so i opened a ticket and thanks to Judith J. She explained my problem really detailed so thanks to her i realised there was a scam about my client, so i am really greatfull thank to her.
Date of experience: April 20, 2022
Erwin is good by doing her Job. I highly recommend her to resolve your problems. I could not find a file, but Erwin helped me. Thank you, Erwin.
Date of experience: June 26, 2018
I had a problem closing up a small issue on Freelancer, and Josie G. Was really prompt in solving the issue. Thanks again for the support and help!
Date of experience: June 20, 2018
I had some issue with my profile ratings.
So i contacted with support team, Once they came back to me quickly and helped me to fix the issues
Date of experience: August 30, 2017
Had a simple issue with payment methods. Used Chat, and got it sorted in minutes. Sweet! I use FL quite a bit and I find it very useful.
Date of experience: February 27, 2019
I always support this marketplace. I am a Graphic Designer here. So when i faced problems i go to support page and they give me solutions.
Thank you!
Date of experience: March 3, 2019
I got the answer of my question clearly and explained me what happened with my funds. She told me about how I have to ask for my milestone
Date of experience: December 13, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Piera. I am appalled to learn about your experience with another user on the site. I would like to assure you that we are doing our best to give our users a safe and secure marketplace. We actually have a dedicated team who monitors each and every project before it goes live. However, the users' actions are out of control. Having said all this, allow me to check on what had transpired. Kindly send me an email at larao@freelancer.com with the project ID in concern. I will be waiting for your email. Take care!