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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,846
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,538)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jacobh68
Idaho
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

Jon D. From support did a great job helping me and his English was perfect! Very respectful guy! Was very satisfied with his help.

Date of experience: August 12, 2017

Thumbnail of user marcinj6
Poland
1 review
0 helpful votes
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March 25th, 2018
Verified purchase

I had a pleasure to speak to Josie G about some Milestone problem.
Everything was solved in a minute.

Great job - thanks a lot!

Date of experience: March 23, 2018

Thumbnail of user prachis6
Germany
1 review
0 helpful votes
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January 3rd, 2018

The website is good for getting projects but the fees charged per project are high and the exchange rate system used is not legitimate

Date of experience: January 2, 2018

Thumbnail of user prasoonc
India
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

I had to cancel one of the contest. It took a while, got it done. Thumbs up to the customer support agent and freelancer.com.

Date of experience: February 15, 2019

Thumbnail of user mrs333
India
1 review
2 helpful votes
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December 15th, 2019

They don't have any security... I want to inform to all don't use this website freelancer will can be close your account any time without any confirmation. ZERO SUPPORT, ZERO RESOLUTION

Date of experience: December 12, 2019

Thumbnail of user domagojt1
Croatia
1 review
0 helpful votes
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August 5th, 2019

The support did an amazing job of refunding my project in the matter of minutes! The staff is very welcoming and responsive. Simply awesome!

Date of experience: August 3, 2019

Thumbnail of user martni
Argentina
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

I have on the platform all the tools to find and carry out freelance jobs. Additionally, whenever I requested support, the response was excellent.

Date of experience: September 23, 2021

Thumbnail of user harolds98
Canada
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

Was a good experience, Betty was able to help me solve my issues quickly. I am very happy with the good service I got.

Date of experience: November 20, 2018

Thumbnail of user azizb17
Saudi Arabia
1 review
0 helpful votes
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November 26th, 2021
Verified purchase

I liked the support i got from The team, they're great and i hope they fix my issue as said no later than today.

Date of experience: November 26, 2021

Thumbnail of user tomasm171
Lithuania
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

In this case Freelancer not help me to resolve my problem, but anyway is good service and next time I hope freelancer help my,

Date of experience: October 4, 2023

Thumbnail of user miguelr31
Peru
1 review
0 helpful votes
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September 21st, 2017
Verified purchase

Many thanks Mark G.! I was very worried because I was wrong in the payment. But they helped me to solve the problem quickly.

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2017

Thumbnail of user brightu
GB
1 review
0 helpful votes
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March 14th, 2019
Verified purchase

She is quick and direct to response to complaints or request, and still maintaining a good chat.

I recommend her for any good position.

Date of experience: March 13, 2019

Thumbnail of user stephana38
Canada
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I wanted to unsubscribe for the free trial before I got charged. They were very helpful and got that done for me, thank you.

Date of experience: February 25, 2023

Thumbnail of user mikiyoa
Wisconsin
1 review
0 helpful votes
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October 9th, 2017
Verified purchase

Submitted a few email incidents but never heard back. Chat agent was able to solve in a few minutes, was very friendly and helpful

Date of experience: October 8, 2017

Thumbnail of user vilayhongb
LA
1 review
0 helpful votes
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October 7th, 2018
Verified purchase

Josie G is so nice person.
I am happy his service.
I will contact at any time if I get any other issues.
Thanks.

Date of experience: October 5, 2018

Thumbnail of user sapphires1
India
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

Thank you so much Katie R.! You provided a good support to me. The way you chat with the client, I really liked that.

Date of experience: April 11, 2018

Thumbnail of user abdelrhmann
Egypt
1 review
0 helpful votes
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February 20th, 2018
Verified purchase

This man were helpful, he gave me all what i want as soon as possible, he is professional, i would like to talk to him again if i face any problem

Service
Value
Shipping
Returns
Quality

Date of experience: February 20, 2018

Thumbnail of user adin4
Indonesia
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

Hi, I am very happy to join as freelancer on Freelancer. There is good platform to gain income as an artist or graphic designer.

Date of experience: October 21, 2021

Thumbnail of user elisheng
South Africa
1 review
0 helpful votes
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September 20th, 2018
Verified purchase

He knew exactly my problem and was quick and assisted.
First time spoke to someone who actually knew what was going on in freelancer.

Date of experience: September 19, 2018

Thumbnail of user saife1
Egypt
1 review
0 helpful votes
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September 11th, 2018

Thanks, Barry, you are helpful and i hope if i contact you every time for support. He solved my case easy without wasting time.

Date of experience: September 11, 2018

Thumbnail of user mds85
Bangladesh
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

I am happy to get support from him.He help me and give proper solution in my problem.

Finally I am happy with his assistance.

Date of experience: May 7, 2019

Thumbnail of user biswanathm2
India
1 review
0 helpful votes
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October 30th, 2017
Verified purchase

Thank you very much, I got my account, it is very appreciated for me. I would like to prefer tips to get huge jobs.

Date of experience: October 30, 2017

Thumbnail of user mohamedl7
Morocco
1 review
0 helpful votes
  • Send Message
May 26th, 2019
Verified purchase

It's very easy to contact the support & very nice people I had a problem with my account & they help me very fast

Date of experience: May 22, 2019

Thumbnail of user hirend2
India
1 review
0 helpful votes
  • Send Message
May 21st, 2019
Verified purchase

I am satisfied from freelancer team. Great experience from chat and give me quick solution for my question. And get perfect and valuable result.

Date of experience: May 19, 2019

Thumbnail of user oscarw25
Idaho
1 review
0 helpful votes
  • Send Message
November 14th, 2017
Verified purchase

I had an issue with a person I hired and the Help desk fixed it and took care of it right away. Thank you.

Date of experience: November 13, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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