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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,848
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user chungweil
Canada
1 review
0 helpful votes
  • Send Message
February 26th, 2019
Verified purchase

Jessica B provided excellent help with my request.
Really appreciate her help, it was fast and works really well.

Date of experience: February 26, 2019

Thumbnail of user marziehk1
France
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

Chelsea was super nice, the call went pretty smoothly and all questions were professional and related to the topic

Date of experience: May 22, 2023

Thumbnail of user chandanp2
India
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

I am very thankful for this. You are great. You motivate me to work on this platform, I lost all hope when i talk on live chat. Thanks a lot.

Date of experience: August 28, 2017

Thumbnail of user shannons104
Florida
1 review
0 helpful votes
  • Send Message
August 23rd, 2017
Verified purchase

She refunded my account which i was grateful for. Very polite and courteous and handled very well. Great service.

Date of experience: August 23, 2017

Thumbnail of user jenniferd214
Florida
1 review
0 helpful votes
  • Send Message
August 25th, 2017
Verified purchase

Customer Service Rep was very professional and helped with the matter at hand. Was a pleasure to deal with.

Date of experience: August 25, 2017

Thumbnail of user muhammadb126
Pakistan
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

I have issue with the milestone payment and freelancer team provide me quick support and solve the solution Thanks.

Date of experience: May 23, 2023

Thumbnail of user olivierb30
Canada
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

Project was awarded very smoothly in minutes. Helped out very much since this was my first experience on Freelance

Date of experience: August 20, 2017

Thumbnail of user courageh
Qatar
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

The support teams was swift in responding to my request for support in getting verified.
This is so appreciated!

Date of experience: February 11, 2022

Thumbnail of user muhammadm16
Pakistan
1 review
8 helpful votes
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December 28th, 2015

They deducted money without my permission. The support team is not answering. Very bad experience... They are not reliable...

Date of experience: December 28, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Muhammad. Lara here from Freelancer.com. Would really love to check your account, but, you did not indicate your username. You need not worry, as we do not reduce user's balance and we do not intervene in any way with their transactions. Feel free to send an email at larao@freelancer.com and me and my team will look into this right away. Thank you and take care.

Thumbnail of user abhishekd4
India
1 review
0 helpful votes
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September 6th, 2017
Verified purchase

It was really very Awesome Support by Freelancer.com
Quick and apt response by the support team. I am thankful.

Date of experience: September 5, 2017

Thumbnail of user attam1
Pakistan
2 reviews
4 helpful votes
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February 13th, 2020

I would like to thank Eula R. Eula was very corporative and possess great problem-solving skills. Thanks again.

Date of experience: February 12, 2020

Thumbnail of user bipinp16
India
1 review
0 helpful votes
  • Send Message
December 15th, 2021
Verified purchase

It was a very good to talk with freelancer.com, Very understandable and supportive conversation. I'm highly appreciate it. Thanks!

Date of experience: December 15, 2021

Thumbnail of user joshg130
Colorado
1 review
0 helpful votes
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March 6th, 2019
Verified purchase

Cyril C answered all of my questions and was very fast in resolving my worries way past my expectations!

Date of experience: March 3, 2019

Thumbnail of user dharmendraj3
Nepal
1 review
0 helpful votes
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October 28th, 2020

I found the support very helpful and quick in response. Always there. Thank you very much. I appreciate it.

Date of experience: October 28, 2020

Thumbnail of user umita2
Turkey
1 review
0 helpful votes
  • Send Message
September 8th, 2019

I was swindled by a freelancer user. I told the whole truth to the freelancer.com and they helped me.

Date of experience: September 5, 2019

Thumbnail of user muhammads262
Pakistan
1 review
0 helpful votes
  • Send Message
September 22nd, 2021
Verified purchase

They have very nice rules and very good support, I have maintain my profile with the help of freelancer

Date of experience: September 22, 2021

Thumbnail of user zajjithv
Sri Lanka
1 review
0 helpful votes
  • Send Message
March 20th, 2019
Verified purchase

Nice and friendly experience! She understand my situation and gave me a good solutions for my problem. Highly Recommended!

Date of experience: March 19, 2019

Thumbnail of user ishanv2
India
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

Understood the task and met the expectations. Slightly delayed responses but I am okay as the resolution was provided.

Date of experience: April 16, 2023

Thumbnail of user tutulkumarg
Bangladesh
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

The kind of support I get from being a freelancer is unparalleled. I am very satisfied with their support.

Date of experience: June 21, 2023

Thumbnail of user ferdaousj
Tunisia
1 review
0 helpful votes
  • Send Message
August 28th, 2021
Verified purchase

I just started with Freelancer, and so far so good, definitely I feel positive to keep working through it.

Date of experience: August 28, 2021

Thumbnail of user preciousd9
Nigeria
1 review
0 helpful votes
  • Send Message
April 7th, 2021
Verified purchase

Very swift and quick.
Thank you for making my first experience a fantastic experience.
Have a good day Hayley.

Date of experience: April 7, 2021

Thumbnail of user subhojith
India
1 review
0 helpful votes
  • Send Message
August 7th, 2019
Verified purchase

Freelancer assistant Willard C help me very well to handle the dispute resolve. Thanks to him & also freelancer.

Date of experience: August 6, 2019

Thumbnail of user jagajananir
India
1 review
0 helpful votes
  • Send Message
April 20th, 2019
Verified purchase

Marina was patient with my queries and took the time to uncover the root cause of the problem! Awesome!

Date of experience: April 16, 2019

Thumbnail of user chetanp11
India
1 review
0 helpful votes
  • Send Message
October 9th, 2017
Verified purchase

The agent was immediately able to help me with my issue. Great. One more reason to stay with Freelancer.

Date of experience: October 9, 2017

Thumbnail of user kenl80
Malaysia
1 review
0 helpful votes
  • Send Message
October 5th, 2017
Verified purchase

Thanks for his patience and helpful, he answer me everything due I'm new to freelancer. Thanks again to him

Date of experience: October 4, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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