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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user amandah168
Australia
1 review
0 helpful votes
  • Send Message
October 5th, 2017
Verified purchase

Had issues with the work that was done on my contest, Willard C. From Freelancer fixed the issues easily.

Date of experience: October 4, 2017

Thumbnail of user javedi3
Mauritius
1 review
0 helpful votes
  • Send Message
November 6th, 2018
Verified purchase

It was a pleasure talking to Chelsea regarding verified programs and I got all the information which I needed, she was very kind and friendly to discuss, Thank you, Chelsea.

Date of experience: November 2, 2018

Thumbnail of user russellj26
Bangladesh
1 review
0 helpful votes
  • Send Message
September 12th, 2018
Verified purchase

Support staff Byron C. Helped me with an issue that I was having, Freelancer support always amuses me. :)

Date of experience: September 12, 2018

Thumbnail of user kouadiopatricey
Cote D'ivoire
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

The concerns I came for were resolved and dealt with in a professional manner with complete courtesy and respect.

Date of experience: March 22, 2023

Thumbnail of user sergeyk47
GB
1 review
0 helpful votes
  • Send Message
October 20th, 2017
Verified purchase

Marina B. Replied wery swiftly and resolved the issue to my full sutisfaction. Thank you very much Marina!

Date of experience: October 20, 2017

Thumbnail of user canberky
Turkey
1 review
0 helpful votes
  • Send Message
September 21st, 2020

I am very satisfied with your support. They helped with all the problems I had. Thank you so much...

Date of experience: September 21, 2020

Thumbnail of user ismailm35
Morocco
1 review
0 helpful votes
  • Send Message
June 8th, 2018
Verified purchase

Stephanie M. Help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Date of experience: June 8, 2018

Thumbnail of user rakibuss
Bangladesh
1 review
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

Josie was very accurate and friendly with me. Quick and fast. I like Josie's service very much. Thank you...

Date of experience: March 15, 2018

Thumbnail of user mahmoudc1
AE
1 review
0 helpful votes
  • Send Message
February 12th, 2018
Verified purchase

Josie G. Was great in helping and was very responsive.
He helped out a lot and understood my concerns

Date of experience: February 12, 2018

Thumbnail of user pradeepr20
India
1 review
0 helpful votes
  • Send Message
July 25th, 2021
Verified purchase

Happy to listen to all the opportunities for verified freelancers. Will take a look when I get the money.

Date of experience: July 25, 2021

Thumbnail of user amjids2
Amjid L.
Pakistan
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

It a very nice experience. I have really enjoyed the call. The agent was very polite and talked nicely.

Date of experience: July 3, 2023

Thumbnail of user irinan12
Latvia
1 review
0 helpful votes
  • Send Message
July 16th, 2019
Verified purchase

Support is very helpful and responsive. Helped to find what I need and addressed all my questions very quickly.

Date of experience: July 16, 2019

Thumbnail of user iqraa3
Pakistan
1 review
0 helpful votes
  • Send Message
November 1st, 2017
Verified purchase

Good but not good enough. I had a rough experience. The service provider was good. My queries were solved

Service
Value
Shipping
Returns
Quality

Date of experience: October 30, 2017

Thumbnail of user anujs58
India
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

It was really a good experience. I understand everything she asked and she was very cooperative throughout the interview.

Date of experience: April 16, 2023

Thumbnail of user kashifm21
Pakistan
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

It was great talking to verified resource. Chelsea was keen on answering my queries. The process was very smooth.

Date of experience: April 6, 2022

Thumbnail of user nayemh4
Bangladesh
1 review
0 helpful votes
  • Send Message
June 15th, 2021
Verified purchase

Macall C. Is given me a great information about a program called Freelancer varified. Thank you very much

Date of experience: June 15, 2021

Thumbnail of user faizanz1
India
1 review
0 helpful votes
  • Send Message
November 7th, 2022

Freelancer has very supportive team. I had a issue Regarding my Verification. My issue was resolved quickly, carefully, professionally.

Date of experience: November 6, 2022

Thumbnail of user marthinusj
South Africa
1 review
0 helpful votes
  • Send Message
May 9th, 2021
Verified purchase

The team helped me sort out the issue I was having within 24 hours, and their correspondence was effective.

Date of experience: May 9, 2021

Thumbnail of user girdhard
India
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Chelsea was good Verified Team member she help to get Verified badge and also give me good suggestion! 5*

Date of experience: October 3, 2022

Thumbnail of user royimanp
Indonesia
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

Chelsea really helped me to verify my account and explained clearly the advantages of the freelancer.com account verification Badge

Date of experience: May 15, 2022

Thumbnail of user eleonoral11
Italy
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

My assistant Harriet A. Has identified and solved my problem with the withdrawal in a few minutes. Very efficient

Date of experience: November 9, 2022

Thumbnail of user vivip3
Greece
1 review
0 helpful votes
  • Send Message
June 23rd, 2020

Support team was perfect. The response was quick and the details help me to avoid a scam.
Thank you.

Date of experience: June 22, 2020

Thumbnail of user ahmada100
PS
1 review
2 helpful votes
  • Send Message
July 20th, 2019
Verified purchase

Freelancer is good platform, i have been work in two projects
But i have problem with proof of address

Service
Value
Shipping
Returns
Quality

Date of experience: July 17, 2019

Thumbnail of user pedroc193
Brazil
1 review
0 helpful votes
  • Send Message
March 10th, 2021
Verified purchase

Friendly and helpful, god bless her.

He help me to get my problem resolved, excellent and very friendly service.

Date of experience: March 10, 2021

Thumbnail of user laurencel72
Australia
1 review
0 helpful votes
  • Send Message
March 17th, 2022
Verified purchase

Chelsea was great to deal will, and answered all my needs and look forward to the future with freelancer

Date of experience: March 17, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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