Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Very quick, accurate and excellent service, my problem is solved in a good manner and in the easiest way.
Date of experience: July 21, 2019
It really great experience with Jessica B. Mam, then answer of all my question and solved it my query.
Date of experience: March 11, 2021
Really Appreciate the support team response and repeated follow-ups which really helps user like me. Kudos to support desk.
Date of experience: May 13, 2020
Noelle helped me with a problem I had with an incorrect membership subscription. Noelle was excellent and very understanding!
Date of experience: January 29, 2020
It was very interesting interview. My interlocutor was kind and pleasant. This helped me pass the interview. Thank you!
Date of experience: September 11, 2023
The support team is very polite and professional. They always take patient to help us from time to time
Date of experience: July 8, 2020
A plenty of projects in various skills are available here and a good number of clients around the world.
Date of experience: May 10, 2023
The people of support team helped me to close my account.
I fully appreciate their kind support for me.
Date of experience: April 3, 2022
The agent explained me in proper way about the benefits of verified freelancer process and the steps for this.
Date of experience: January 27, 2023
During interview Russell V described the benefits of verified account. The interview was smooth. Nice to talk with her.
Date of experience: September 12, 2023
It was a pleasure to communicate and person in support is very very polite, calm and helpful, understand situation.
Date of experience: December 12, 2022
I had an issue with credit card authentication on freelancer.com
I can solve the issue with help of Jewel within a short time.
Date of experience: November 27, 2023
I have a problem with authentication of my credit card, and Carmen A. Of Freelancer Support Service help me a lot to get the issue be resolved.
Date of experience: November 7, 2018
He was able to answer all my queries efficiently. I had multiple doubts regarding getting projects and everything but he was able to solve them all
Date of experience: February 6, 2024
My inquiry regarding the balance was answered, the problem was solved and the balance was refunded. Thank you for your understanding and cooperation.
Date of experience: February 19, 2024
Hello Everyone
My name is Faizan and i was working on freelancer.com from last 8 years. I had 770+ reviews with 90% completion rate. My account was NovaSofts. Having worked hard on freelancer, i got hundreds of employers satisfied. I was cooperative with freelancer.com team as well. However, my account has been blocked due to some support agent's personal issue. One day, an agent took money from my account without any reason and when i inquired he threatened me that he will block my account. I told him that your behaviour is threatening and i will talk to your higher officials. He suddenly become calm and said i would see you next time.
Now, some days before they have blocked my account because an employer scammed me of $900 USD. When i went to freelancer team they instead of asking that employer put me under restriction and finally closed my account. I provided them all the evidences and let them know that i got scammed. But the same agent who threatened me before took charge of my ticket and at the end closed my account.
The agent's name is Lyndon. I have all the evidences with me. He threatened me some days before because he was trying to steal my money and finally he blocked my account.
It's been 8 years since i am providing best services on freelancer.com. Today, due to an arrogant and corrupt support agent my account got blocked. I had 770+ reviews and 99% completion rate.
770+ projects i think are enough to show my capability and honesty to work on freelancer.com but still they closed my account. I am astonished that how they can do this to a person who has been working since 2015.
I want someone who has authority of closing or opening account on freelancer to discuss things with me because my account got blocked without any reason.
Thanks
Date of experience: February 9, 2023
Hey, i was rather surprised to sign in and see scams flocking me to my email. Huh! Ruined with scams i would suggest
Date of experience: March 21, 2017
They created a gift for new sign in and then deduct again the amount for nothing and says this is the member mistake
Date of experience: May 17, 2018
Although I still haven't had the chance to engage with any project, I am satisfied with the customer care service offered by Freelancer.com
Date of experience: October 10, 2018
I did get very good support from Javier.
I really happy to chat with him for my account's issue.
Really good supporter.
Thanks.
Date of experience: October 3, 2022
It's very helpful for me.
Great and quick support.
They solve your problem as soon as they can!
Thank You Freelancer.com support team!
Date of experience: July 19, 2019
As a freelancer, the site never guarantees payment, the only chance is to rely on the clients integrity, which is not always guaranteed
Date of experience: April 10, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).