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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user vishishta
India
1 review
0 helpful votes
  • Send Message
March 7th, 2018
Verified purchase

Charlotte B assisted me in disabling the free trial membership. Actually I had a query and i was assisted to sort the issue.

Date of experience: March 7, 2018

Thumbnail of user sunx4
Nevada
1 review
0 helpful votes
  • Send Message
June 10th, 2019
Verified purchase

Very helpful.
She answered all my questions correctly and kindly.
She is very best staff I met, I highly recommend her to everyone.

Date of experience: June 7, 2019

Thumbnail of user mste
Bangladesh
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

They are really very helpful. They always response quickly. And always give importance to the sellers. Thank you very much Freelancer support team.

Date of experience: February 14, 2023

Thumbnail of user nideeshv
India
1 review
0 helpful votes
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March 20th, 2018
Verified purchase

To the point and fast experience. I wanted to change the ratings to my freelancer. He sorted it out in a few minutes.

Date of experience: March 20, 2018

Thumbnail of user atulg7
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

He is Super Fast in helping. I want only you to handle all my future problem. Ha ha ha. Fun right. Thank you

Date of experience: December 2, 2018

Thumbnail of user nirmeena1
Egypt
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

Well, I've great experience with the support team as they made all the needed support for me and they understand what I need.

Date of experience: March 21, 2023

Thumbnail of user gleamow
California
1 review
0 helpful votes
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December 11th, 2018

Give my bro a promotion. Solved my problem so fast. Asked me few questions and BAM solved that problem like it was nothin

Date of experience: December 10, 2018

Thumbnail of user irinav9
Washington
1 review
0 helpful votes
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December 16th, 2018
Verified purchase

Carmen A. Did a great job assisting with my identity verification process. She was prompt, efficient and friendly. The interaction was a pleasure.

Date of experience: December 15, 2018

Thumbnail of user titescua
Romania
1 review
0 helpful votes
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April 21st, 2020
Verified purchase

I posted my ticket with my issue and your employee Nolle solved me in no time. Thank you Nolle, you are the best!

Date of experience: April 21, 2020

Thumbnail of user faresa12
Egypt
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

He helped me a lot in choosing me, he is a really positive, wonderful, patient person
I am happy to deal with him

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2021

Thumbnail of user nifeabr
Brazil
1 review
0 helpful votes
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January 22nd, 2018

Was very fast in attendance. I was very pleased. Thanks Crystal N. And freelancer for your support... I would like to congratulate all

Date of experience: January 20, 2018

Thumbnail of user dongj5
Japan
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

I am going to leave about kind.
He is very kind. And he understood my problem and processed fairly.
Highly recommend.
Thank you.

Date of experience: January 4, 2019

Thumbnail of user sujeetk2
Pakistan
1 review
0 helpful votes
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January 1st, 2019

He is very much helpful and cleared each and every thing which I asked. After talking with him I am pretty much satisfied.

Date of experience: December 31, 2018

Thumbnail of user deepanshus3
India
1 review
0 helpful votes
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January 22nd, 2018

Nice service...
Very well welcoming and helpful advise. She was very helpful for me. She solves every single problem just in few minutes.

Date of experience: January 21, 2018

Thumbnail of user tylerk28
New Jersey
1 review
5 helpful votes
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February 21st, 2017

They will take your money and not offer a refund, fake projects everywhere on this site. A huge waste of time and money.

Date of experience: February 21, 2017

Thumbnail of user vijaik
India
1 review
0 helpful votes
  • Send Message
February 19th, 2018
Verified purchase

They are good helper when u are been cheated by some freelancer. I am happy to decide to get help from freelancer team.

Date of experience: February 19, 2018

Thumbnail of user perisw
Kenya
1 review
0 helpful votes
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January 22nd, 2019
Verified purchase

Excellent. The customer support is the best. Polite keen and ready to help and i have really enjoyed the interacting with TROY. C

Date of experience: January 21, 2019

Thumbnail of user mostafab3
Egypt
1 review
1 helpful vote
  • Send Message
January 21st, 2019
Verified purchase

Lyndon S. Gave me a perfect service,
He helped me until I did all what I need.
He's a good person.
Thanks Freelancer.

Date of experience: January 20, 2019

Thumbnail of user sujeetk3
Pakistan
1 review
0 helpful votes
  • Send Message
January 22nd, 2019
Verified purchase

Freelancer support team is very much helpful, it was very much good experience, I can't tell in words how much they helped me.

Date of experience: January 21, 2019

Thumbnail of user rinl
Viet Nam
1 review
0 helpful votes
  • Send Message
August 24th, 2020

I am freelancer, and I need reopen my account. Kelvin R. Was help me solved my problems. I wanna thank to customer service.

Date of experience: August 23, 2020

Thumbnail of user priyas162
India
2 reviews
0 helpful votes
  • Send Message
August 3rd, 2021
Verified purchase

I like his quickness, informative interaction. Even he provide me with a link to check. But, mostly I liked his quickness in response.

Date of experience: August 3, 2021

Thumbnail of user ishuf
India
1 review
0 helpful votes
  • Send Message
July 5th, 2018
Verified purchase

I lost my bids after upgrade my membership to premier. With the help of Eric all bids are retrieved quickly. Thanks Eric.! :)

Date of experience: July 3, 2018

Thumbnail of user sumayaa11
Bangladesh
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

I am really happy with her service a+++ Service. I highly recommend their chat support team, they are 24/7 awake for client service.

Date of experience: January 11, 2022

Thumbnail of user aamirq1
Canada
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

Thanks, it was very helpful. I could not get the required skills on my profile. The support team help me with it. Thanks!

Date of experience: June 21, 2022

Thumbnail of user genq
AE
1 review
1 helpful vote
  • Send Message
August 11th, 2017

Dont register and link your cards in this site because they will steal your money without your knowledge you will be debited. freelancer.com

Date of experience: August 7, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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