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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

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Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mikec333
Pakistan
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

It was a great experience, I got a lot of projects because of this program. And they really help both employers and freelancers.

Date of experience: August 3, 2017

Thumbnail of user amitg17
India
1 review
0 helpful votes
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August 3rd, 2017
Verified purchase

It was good experience with Dana. I have got solution for my query. I am very thankful for that. Thanks for your support.

Date of experience: August 3, 2017

Thumbnail of user gild34
Canada
1 review
0 helpful votes
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July 31st, 2017
Verified purchase

It was a very smooth experience interacting with support representative over IM. He provided me with all the answers and was very professional.

Date of experience: July 31, 2017

Thumbnail of user nuwanr
Sri Lanka
1 review
0 helpful votes
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July 18th, 2018
Verified purchase

I think that freelancer is a good place for the talents to earn money. We look forward to working with a good service.

Date of experience: July 17, 2018

Thumbnail of user lidarw
Saudi Arabia
1 review
0 helpful votes
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January 4th, 2018
Verified purchase

Thanks for all freelancer teamwork for their support, to all clients, many thanks, my life was changed too much with this web site

Date of experience: January 3, 2018

Thumbnail of user maxd202
Argentina
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Kevin R.'s support was exceptional. Our chat was cordial, concise and to the point making my issue easy to resolve. Thank you Kevin!

Date of experience: January 20, 2023

Thumbnail of user rams39
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I run more than 15 people team company. I am thankful to freelancer.com and recruiter. I like the system how the process work

Date of experience: August 4, 2017

Thumbnail of user arnelt4
Philippines
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

It's been great doing freelance work here at Freelancer.com. It has lots of work posted every day and most of it are legit.

Date of experience: June 23, 2022

Thumbnail of user muhammadi173
Pakistan
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Good to work with. But could not get as I want. Now I have a wide range to choose/bid on projects. Expecting good.

Date of experience: February 22, 2023

Thumbnail of user daver137
GB
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

Very professional, answered all my issues thoroughly and resolved all questions I had. I left the conversation much happier than when I started.

Date of experience: August 17, 2017

Thumbnail of user maragathamm
Georgia
1 review
0 helpful votes
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September 3rd, 2019

Judith j is very nice and he has a very good customer support. He solved my project cancellation issues in a experienced manner.

Date of experience: August 29, 2019

Thumbnail of user josephz19
California
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

Sandra solved my problem effectively. I was charged $30 the first day of service and Sandra refunded the money back into my account.

Date of experience: August 24, 2017

Thumbnail of user rociob4
Argentina
1 review
0 helpful votes
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December 15th, 2019

Very good attention, I was guided by an important question about uploading files for the client before. Very friendly and very good treatment.

Date of experience: December 13, 2019

Thumbnail of user asifn6
Pakistan
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Thank you so much Dom you are so professional nice to talk with him he resolve my issue very professional way thanks again

Date of experience: August 27, 2023

Thumbnail of user volkav
Kazakhstan
1 review
0 helpful votes
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November 14th, 2018
Verified purchase

She was patient
She made everything easy to comprehend
She solved my issue (which is very uncommon to freelancer.com) in a few minutes.

Date of experience: November 12, 2018

Thumbnail of user wangx6
California
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

Josie G. Is a good assistance, Highly recommended.
Very kind.
My concern is resolved. I thank for support team and Josie G.
Thanks.

Date of experience: November 7, 2018

Thumbnail of user alia842
Pakistan
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

It was a pleasant experience. The support staff was very cooperative at each step, guided me through the process, and explained the issue.

Date of experience: November 27, 2021

Thumbnail of user mohamede56
Egypt
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

Im satisfied from help them want to help freelancers and good with communication also them told me what should I do with employers

Date of experience: November 21, 2018

Thumbnail of user harisg1
BA
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

Your Agent was really professional and cleared up my problem within minutes, even with my unspecified details about my problem. All the best.

Date of experience: July 11, 2018

Thumbnail of user anyij
Spain
1 review
0 helpful votes
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April 30th, 2020
Verified purchase

Nice experience. He solved my doubts about charging the fixed rate per project that I am charged before the end of the project.

Date of experience: April 30, 2020

Thumbnail of user yonyh
Indonesia
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

Very fast responsive and clear.
Your information is very helpful thank you very much.

The staff's name that helped me is Josie G.

Date of experience: May 28, 2018

Thumbnail of user mahedih2
Bangladesh
1 review
0 helpful votes
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November 13th, 2019

I have got real help from Rayana E. I've got my answer to what I looking for. Now I can work without tension.

Date of experience: November 13, 2019

Thumbnail of user sabinay3
Bangladesh
1 review
0 helpful votes
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June 12th, 2018
Verified purchase

He is very helpful guy. He make me understand all things very nicely. I'm really very satisfied for his brilliant support. Great work.

Date of experience: June 11, 2018

Thumbnail of user jinjinh
Colorado
1 review
0 helpful votes
  • Send Message
May 7th, 2019
Verified purchase

I have a bug on bid count.
However, I have fixed that soon over chat.
He's very kind for freelancer.
Thanks a lot.

Date of experience: May 7, 2019

Thumbnail of user pabloa21
Mexico
1 review
1 helpful vote
  • Send Message
February 4th, 2018

Erwin C. Did all the movements needed to fix my account in no time while keeping in touch with me the whole time

Date of experience: February 3, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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