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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user abdulr121
Pakistan
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

The approach was to solve the issue rather than discussing it. The guy solved the issues quickly and i highly appreciate his help.

Date of experience: January 11, 2018

Thumbnail of user olasimboa
Nigeria
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

Heather M. Was very helpful in assisting me to solve issues with the withdrawal of my funds. The response rate was very prompt.

Date of experience: May 18, 2019

Thumbnail of user meenat1
Colorado
1 review
0 helpful votes
  • Send Message
July 15th, 2019

Jessica B resolved my account issue. She helped me to get my money back and identified the spam employer.

Thank you Jessica B

Date of experience: July 13, 2019

Thumbnail of user daniyaw
Pakistan
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

I was very pleased with the support chat experience. The representative was knowledgeable, and friendly and provided a quick resolution to my issue.

Date of experience: March 28, 2023

Thumbnail of user seune
Nigeria
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

My issue was attended to in a fairly reasonable time, although the response time can be faster. Overall, it was a good experience.

Date of experience: June 17, 2021

Thumbnail of user kaushikp18
India
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Very great experience to talk with the team. Help me to each and every steps to get my verified badge on the profile.

Date of experience: May 14, 2023

Thumbnail of user abdulf32
India
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

I discuss my issues with Dahlia M. And she understood everything very well and resolve my all issues.

She has best experience in customer support

Date of experience: January 16, 2024

Thumbnail of user wendya504
France
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

I was interviewed by Russell V. It was a great experience... very kind, and easy to understand. Very patient and helpful. Thank you!

Date of experience: July 7, 2023

Thumbnail of user amirk57
India
1 review
0 helpful votes
  • Send Message
June 18th, 2021
Verified purchase

It was a great experience with Russell V. He asked all about my experience and share all the benefits of the verified badge.

Date of experience: June 18, 2021

Thumbnail of user aliurr
Bangladesh
1 review
0 helpful votes
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May 15th, 2021
Verified purchase

Support team was great, more and more helpful. They are well communication and any type of freelancer.com problem freely asked them of question.

Date of experience: May 15, 2021

Thumbnail of user ansarm6
Pakistan
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

I found the freelancer. Com team, very supporting, quickly response and caring.
I do appreciate you all, supporting team have done wonderful job.

Date of experience: May 17, 2021

Thumbnail of user shariqj
Pakistan
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Maine was an amazing agent. She was indeed help and friendly over the chat. She knew my problem and resolved it in minutes.

Date of experience: February 6, 2023

Thumbnail of user haseebu4
Pakistan
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

I would be happy to talk with Maine M. It was kind of me. It help me to get my bids complete. Thanks

Date of experience: September 14, 2022

Thumbnail of user buset
Turkey
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

Javier was super kind and answered all my questions super detailed. I got help even more then i needed. I am so thankful.

Date of experience: September 13, 2022

Thumbnail of user sama745
India
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

The experience was wonderful. It took just few hours for the complete process and the verifier was really helpful to answer my doubts.

Date of experience: October 13, 2021

Thumbnail of user andrijar1
Serbia
1 review
0 helpful votes
  • Send Message
February 21st, 2024
Verified purchase

Jonny, one of the verify assistants helped me a lot with instructions and directions to get myself verified!

Date of experience: February 21, 2024

Thumbnail of user johnh9766
California
1 review
0 helpful votes
  • Send Message
February 6th, 2024
Verified purchase

Quick and straightforward. He explained everything and was able to process the application on the spot.

Date of experience: February 6, 2024

Thumbnail of user gyank2
India
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

It was a smooth experience getting verified. Russel was quick, asked domain specific questions and it was a glide.

Date of experience: February 15, 2024

Thumbnail of user dariuszb5
Germany
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

Freelancer develop example of platform for collaboration as should be! Not only help people to work together but as well support take care of users.
This model of working should be an example for others.

Date of experience: July 7, 2021

Thumbnail of user haroldm589
Philippines
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Support was very helpful and resolved my payment issue. Now, I am at ease, knowing the correct process.

Date of experience: February 19, 2024

Thumbnail of user laural61
Argentina
2 reviews
19 helpful votes
  • Send Message
August 22nd, 2015

My account is about to be suspended, and my US$450 will soon disappear. Not much for some, but I am living in a third world country and the 450 dollars will help me to live for one full month and two weeks. They asked for account verification, which included the kind of photo you see in criminals profile. Then they asked for documents I did not have. The time limit to submit these is 45 days.

I asked for options. The delay for answer a simple email was up to ONE MONTH. So, I had 15 days or less to submit something. Since I am unemployed and living with my parents, one peson in support told me "you can submit a utility bill even if it is not under your name provided that you submit a proof of relation to the recipient of that utility bill".
Then, the told me in the website these kind of documents were invalid.

I had suffered sexual harrasment due a false project I was invited. When discussing the details, I was told I should have a sex-camchat with the employer. I said no and I informed helpdesk. The told me they will take care of it. Result? The poject was still here, open, and my static of always in tima was ruined. It was not the noly one of this kind of project i was invited, alwas with the same result: "Oh, yes, we will do something" and then, nothing.

Telling this is sadistic is a little too soft for what I am feeling now.

If you want to be robbed and sexually harrassed, this is your website.

Date of experience: August 22, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello, Laura. This is Lara and I'm from Freelancer.com. I am sorry to learn about this. Please email me at larao@freelancer.com with the project ID and I will personally look into it. As for your account status, kindly refer to ticket ID GGA-208-26454 for updates. Thank you and I will be waiting for your email.

Thumbnail of user paulemariv
South Africa
1 review
0 helpful votes
  • Send Message
June 5th, 2018
Verified purchase

Josie G helped me with my problem and she also gave me some tips and told me how I should go to work in the future. She really helped me a lot.

Service

Date of experience: June 5, 2018

Thumbnail of user mohammadrezat1
Canada
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

It was a nice session, I did not expect to face questions about my skills but It is brought to my mind that the verified freelancer is worst it

Service
Value
Shipping
Returns
Quality

Date of experience: November 28, 2023

Thumbnail of user bhumis1
India
1 review
0 helpful votes
  • Send Message
June 22nd, 2019
Verified purchase

God you guys helped me out as I was so much in trouble but got immediate response and helped me out in a quick manner glad who guys help me over here

Date of experience: June 20, 2019

Thumbnail of user sarnalip
India
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Thank you for such a beautiful way of supporting me helping me with my problem.

Date of experience: May 25, 2024

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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