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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user swapnils12
Bangladesh
1 review
0 helpful votes
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July 28th, 2019

I'm so happy for help, he is so helpful and friendly, i talked for my withdraw problem so he gave me good service Thank you

Date of experience: July 26, 2019

Thumbnail of user muhammada728
Pakistan
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I told them my problem and my problem solved instantly. I'm very satisfied with their support. I'll definitely use it again if I'll stuck again.

Date of experience: August 21, 2023

Thumbnail of user elizad5
Philippines
1 review
8 helpful votes
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November 25th, 2015

I just wanted to know why would you hold my money for another 15 days. I have been expecting this money for my personal purposes

Date of experience: November 25, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello, Eliza. I believe you're having issues with your withdrawal request. Kindly wait for an update via the ticket ID CBF-122-12927 as this is now being reviewed. Thank you and take care!

Thumbnail of user alims
India
1 review
0 helpful votes
  • Send Message
January 17th, 2019
Verified purchase

Bailey is one of the best agent who help me until my issue resolve. I really really get very very much and convenient help to resolve my problem.

Service
Value
Shipping
Returns
Quality

Date of experience: January 17, 2019

Thumbnail of user baom3
Viet Nam
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

She help me a lot for my incident charge and guide me very detail about my payment, transaction, she so good to support for everyone

Date of experience: March 21, 2018

Thumbnail of user scotth764
California
1 review
0 helpful votes
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March 6th, 2020
Verified purchase

Ashton was very attentive and helped out with my needs, Ashton diligently corrected my mistake so I can receive the perfect freelancer for my needs.

Date of experience: March 6, 2020

Thumbnail of user himanshup3
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Great and extra ordinary. Storing a site with info and helping it to find it more easy. I am surprised when i have seen it.

Date of experience: August 4, 2017

Thumbnail of user cheng27
KR
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I have some problem with payment today, i chatted with support member team, Jessica B was very helpful, She was kindliness, I recommend her. Thanks

Date of experience: August 3, 2017

Thumbnail of user chenc12
Australia
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Fresh bird, didn't know what to do and didn't understand the rules and thanks for the help from the service desk. Very happy about it.

Date of experience: July 31, 2017

Thumbnail of user najlae
Egypt
1 review
0 helpful votes
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July 23rd, 2018
Verified purchase

The agent helped me with what i requested and she was very kind I'm grateful for her help, she replied to me without delays and was very nice

Date of experience: July 22, 2018

Thumbnail of user lindar279
Sweden
1 review
0 helpful votes
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March 20th, 2018

Erwin C was very helpful and carefully checked and answered all my questions. He gave me advice and offered very good service. Thank you Erwin.

Date of experience: March 19, 2018

Thumbnail of user marcosq1
VE
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Excellent support team, solved a problem I had of a purchase of a service I did not need (By my mistake). 100% attentive and professional

Date of experience: August 11, 2017

Thumbnail of user danr114
Philippines
1 review
0 helpful votes
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August 7th, 2017
Verified purchase

Asked for a refund for a service I did not even use. It was an expired trial that I am unaware that got renewed. Refund came in seconds.

Date of experience: August 6, 2017

Thumbnail of user ivant34
MK
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

I had problem with my phone verification. They responded in less than a minute, and the problem was solved in less than 10 minutes... Wow...

Date of experience: January 11, 2018

Thumbnail of user annal165
Philippines
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

Agent was good. She doubted me at first when I raise my issue but glad that she believed me in the end when I provide her the screenshot.

Date of experience: August 16, 2017

Thumbnail of user alie53
Egypt
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

He provided me a 5 stars service. You would be lucky if he was your online support man.
I'd give him 6 stars if there were 6 stars.

Date of experience: August 14, 2017

Thumbnail of user mohamedh42
Egypt
1 review
1 helpful vote
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August 10th, 2018
Verified purchase

Katie is a great person. She helped me in my issue and was fantastic. I really appreciate her time and effort in solving my issue.

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2018

Thumbnail of user kamalanabhanj
India
1 review
0 helpful votes
  • Send Message
January 23rd, 2018

Kimberly R helped me resolve my issues promptly and helped me understand how their system works.
The Live Chat support helped me a lot.
Thanks

Date of experience: January 22, 2018

Thumbnail of user lenorahb
Spain
1 review
0 helpful votes
  • Send Message
August 21st, 2017
Verified purchase

I didn't understand about my transactions but I have been assisted by the support team. I really appreciate the great support that you showed me

Date of experience: August 20, 2017

Thumbnail of user saritam3
India
1 review
1 helpful vote
  • Send Message
March 6th, 2019
Verified purchase

Transaction related query I got my answers thank you, if anything i will again initiate chat.
Once again thank you very much for your help

Date of experience: March 6, 2019

Thumbnail of user harrieta46
Pakistan
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

She is very humble and polite and Harriet A. Solved my problem very quickly and did not give any extend time to solve the problem..

Date of experience: January 27, 2023

Thumbnail of user nathalies8
Belgium
1 review
0 helpful votes
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September 14th, 2017
Verified purchase

I love it so much! It is quick and there are always such a friendly people over there! It is much quicker than searching yourself for the solution

Date of experience: September 14, 2017

Thumbnail of user biplabp2
India
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

I was not quite sure if I need to do this or not. He explained me really well and finally I agreed to be verified!

Date of experience: September 22, 2021

Thumbnail of user artib5
India
1 review
0 helpful votes
  • Send Message
November 15th, 2018
Verified purchase

It was nice to talk with you, my problem was sorted nicely. I started to explain the issues and all the issues are resolved perfectly.

Date of experience: November 13, 2018

Thumbnail of user jonasw13
Sweden
1 review
0 helpful votes
  • Send Message
August 30th, 2018
Verified purchase

Support helped me with how I can get a refund from a freelancer for an accidental payment.
And also how I remove old payment options

Date of experience: August 30, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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