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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,535)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user quynhp6
Viet Nam
1 review
0 helpful votes
  • Send Message
March 1st, 2022
Verified purchase

Hello, how are you?
I was graduated from the Industrial University of Ho Chi Minh City, Vietnam.
I am a building architect from Vietnam and have full experience in 2D and 3D design of houses and buildings., And now I am working on Ansell company,
Also, I have experience in product 2d and 3d design
My major skill programs are AutoCAD, Revit, 3ds max, Sketchup, Solidworks, fusion 360, CATIA, rhino, etc.
I will keep all rules of this site and will work politely, Thank you, Quynh P.

Date of experience: March 1, 2022

Thumbnail of user mahmoude70
Egypt
1 review
0 helpful votes
  • Send Message
November 30th, 2023
Verified purchase

It was a great experience, Chelsea was friendly and professional. She was understanding and super helpful. The interview went very well.

Date of experience: November 30, 2023

Thumbnail of user harjits11
India
1 review
0 helpful votes
  • Send Message
December 8th, 2020

Very good service and Find out the truth behind your Problem,
They only stop consulting you when you get
The solution to your problem
Impressed with the help and Judgement

Date of experience: December 7, 2020

Thumbnail of user fairiekk
Pakistan
1 review
0 helpful votes
  • Send Message
December 25th, 2018
Verified purchase

It was much easy as he helped me by sending link of account settings cause I couldn't find it. It was really nice to get help from you. God bless you

Date of experience: December 23, 2018

Thumbnail of user paulop74
Singapore
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

Andrei M. Was helpful when cancelling a subscription that was mistakenly made. The concern was resolved immediately.

Date of experience: November 28, 2023

Thumbnail of user nidhib11
India
1 review
0 helpful votes
  • Send Message
August 26th, 2018
Verified purchase

Hi, It was a pleasure to chat with josie. She helped me a lot and solved my queries. She solved it in a few moments. I get my amount back.

Service
Value

Date of experience: August 24, 2018

Thumbnail of user abhaym5
India
1 review
0 helpful votes
  • Send Message
May 29th, 2018
Verified purchase

It was a Pleasure talking to Josie G.
My Query was resolved and I rate it 5 out of 5. I was worried before the chat but resolved totally.

Thanks

Date of experience: May 29, 2018

Thumbnail of user ashokk34
New Zealand
1 review
0 helpful votes
  • Send Message
January 29th, 2018

Thanks a lot your help is much appreciated and it helped me to understand more about Upwork platform
Thanks a lot

Date of experience: January 27, 2018

Thumbnail of user ellik3
Netherlands
1 review
0 helpful votes
  • Send Message
December 20th, 2017

I needed to modify some feedback I left to a freelancer and Katie was very helpful and fast in arranging everything.

Service

Date of experience: December 20, 2017

Thumbnail of user abdelalih
Morocco
1 review
0 helpful votes
  • Send Message
October 11th, 2018
Verified purchase

I was want to changer my company name... and i just contact freelancer.com, and they're changed the name in 5 minutes

Date of experience: October 9, 2018

Thumbnail of user mohanas6
India
1 review
0 helpful votes
  • Send Message
December 16th, 2020

I'm earned per month more than $500. I'm very happy to work with freelancer website. Very nice online earning website. (freelancer.com)

Date of experience: December 15, 2020

Thumbnail of user rickyb90
TT
1 review
0 helpful votes
  • Send Message
July 23rd, 2019

She was very helpful in returning my money to my credit card. I have to wait to confirm it is returned.

Date of experience: July 20, 2019

Thumbnail of user mdraselm1
Bangladesh
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

He is a great man. I could not speak properly but he explained everything to me. I am grateful to him.

Date of experience: May 11, 2023

Thumbnail of user kaiumu
Bangladesh
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

My issue was not solved. I was informed that it will be solved within 24 hours. But, the communication was good.

Date of experience: October 25, 2023

Thumbnail of user haseebe
Pakistan
1 review
0 helpful votes
  • Send Message
October 21st, 2018
Verified purchase

Nice to talk and easily understand my problem and issue's thanks for the help and quick response thanks so much again

Date of experience: October 19, 2018

Thumbnail of user remmahireg
Turkey
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

I asked for help from Dom A.(freelancer support) and he send me the needed link for me to explain the situation.

Date of experience: August 15, 2023

Thumbnail of user manishk177
India
1 review
0 helpful votes
  • Send Message
August 13th, 2022
Verified purchase

Very helpful and my all queries addressed spontaneously and were very meaningful. Going to help me in my Journey with Freelancer.

Date of experience: August 13, 2022

Thumbnail of user islama9
Egypt
1 review
1 helpful vote
  • Send Message
July 25th, 2018
Verified purchase

I have contact freelancer for solving some problem and Brian A contacted and he was very helpful and solved my problem

Date of experience: July 25, 2018

Thumbnail of user mittals1
Singapore
1 review
0 helpful votes
  • Send Message
August 10th, 2018
Verified purchase

I had made a deposit by mistake. Katie quickly identified the issue and started processing the request of refunding the deposit.

Date of experience: August 10, 2018

Thumbnail of user jhoseanr
Peru
1 review
0 helpful votes
  • Send Message
July 23rd, 2018
Verified purchase

Frieda was very helpful, the support was better than i expected, is very patient and consider the importance of any case

Date of experience: July 23, 2018

Thumbnail of user startecho
Nepal
1 review
0 helpful votes
  • Send Message
March 5th, 2018
Verified purchase

Kimberly was awesome and was able to help me quickly. It was a nice experience asking her for help. Highly Recommended.

Date of experience: March 4, 2018

Thumbnail of user silvial26
Italy
1 review
0 helpful votes
  • Send Message
December 4th, 2018
Verified purchase

Very good! Very professional! Thank you for your help. You were very helpful. I need to enter at least 100 characters.

Date of experience: December 4, 2018

Thumbnail of user venkatap3
California
1 review
0 helpful votes
  • Send Message
August 21st, 2019

Responded and explained very detail and provided all support! And shared all useful links which helped me a lot to understand

Date of experience: August 20, 2019

Thumbnail of user daniels718
Colombia
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

Really good experience with the support provided by Eric S. I wish every support agent was as efficient as he was.

Date of experience: November 29, 2018

Thumbnail of user hareshr1
India
1 review
0 helpful votes
  • Send Message
June 6th, 2018
Verified purchase

I have already cancelled the project but and why are you showing in MY Project Tab.

I have done this issue...

Date of experience: June 6, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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