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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,535)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user shazias1
Pakistan
1 review
0 helpful votes
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June 23rd, 2019
Verified purchase

I was worried about my membership plan and my deduction related to this plan but after the talk, I feel relieved

Date of experience: June 22, 2019

Thumbnail of user masehn
Australia
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

Katie was very helpful with solving my problems. She was accommodating and quick to respond by directing me to my solution.

Date of experience: March 22, 2018

Thumbnail of user shaharyark
Pakistan
1 review
0 helpful votes
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January 12th, 2018

Excellent service provided by Katie. Katie was really cooperative and understood the situation calmly and acted upon it nicely. Really satisfied.

Date of experience: January 12, 2018

Thumbnail of user tanveera31
Pakistan
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

He told me about a feature of freelancer which I had no idea about. He helped me to deposit the payment.Thanks

Date of experience: August 14, 2023

Thumbnail of user misalm
India
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

I really appreciation for all of your help. It is hoped that all will continue to work and all will develop

Date of experience: August 17, 2021

Thumbnail of user augustinem32
Zimbabwe
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

One of the best sites to do work online keep up the good work you dont know how lives you have charged out there may God bless Team Freelancer

Date of experience: August 19, 2020

Thumbnail of user rahulb66
India
1 review
0 helpful votes
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October 14th, 2020

He is very helpful, he resolved my issue very fast, Thank you again i will love to talk with him again

Date of experience: October 14, 2020

Thumbnail of user dermoth5
Australia
1 review
0 helpful votes
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October 2nd, 2019
Verified purchase

Good response from Michelle A. I got the answers that I was looking for and she was prompt with her answers

Date of experience: October 1, 2019

Thumbnail of user giorgim12
Georgia
1 review
0 helpful votes
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November 24th, 2021
Verified purchase

Fast and great support, thanks! My case was about charge for membership so problem was solved from support team, thanks you!

Date of experience: November 24, 2021

Thumbnail of user junaidm5
Pakistan
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

He just found the issue and deleted the spam account and released my refund. Thanks eric. Keep helping the people :)

Date of experience: January 13, 2019

Thumbnail of user norainia1
Malaysia
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

I asked for my balance credit in freelancer.com and how i can obtain it if im not using it in future

Date of experience: May 6, 2022

Thumbnail of user dsdsa1
Illinois
1 review
1 helpful vote
  • Send Message
February 27th, 2017

Do not use this site! You will not get payment if the buyer do not verify even they have paid freelance!

Date of experience: February 27, 2017

Thumbnail of user lanaa84
Spain
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

Hi,
I received a very clear explanation from a Customer Support Agent within a very reasonable time period.
I´m satisfied.
Thanks!

Date of experience: July 6, 2022

Thumbnail of user justinr79
California
1 review
0 helpful votes
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August 5th, 2017
Verified purchase

Ralph m. Was able to quickly solve my situation and reverse money that was going to be stuck in my account.

Date of experience: August 4, 2017

Thumbnail of user mirn40
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I loves to work on freelancer.com I m earning good $$$ monthly & increasing day by day on my earnings. Thanks

Service
Value
Shipping
Returns
Quality

Date of experience: August 3, 2017

Thumbnail of user raulp118
Florida
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Extremely satisfied. The person who helped me was thorough in her responses. He/she provided hints for the future. He/she was accommodating.

Date of experience: July 14, 2022

Thumbnail of user mohameda168
Egypt
1 review
0 helpful votes
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February 3rd, 2019
Verified purchase

Just it was a very good communication from the live support center by "Michelle A.". It was very helpful. Thank you.

Date of experience: February 2, 2019

Thumbnail of user efeo1
Nigeria
1 review
1 helpful vote
  • Send Message
August 7th, 2017
Verified purchase

It was a smooth and favorable support experience. I was attended to very politely and all my questions and complaints answered.

Date of experience: August 6, 2017

Thumbnail of user yangm4
1 review
0 helpful votes
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August 18th, 2018
Verified purchase

He is very kindly and clarify.
His work is Great Job
I love work with him

Perfect support.

Very
Best regards!.

Date of experience: August 16, 2018

Thumbnail of user najabs
Canada
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

It was great and he helped me a lot. He did the work for me and provided with best customer service.

Date of experience: February 8, 2019

Thumbnail of user carolg121
Spain
1 review
0 helpful votes
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August 28th, 2017
Verified purchase

Assisted me in finding the solution i needed: the support was very quick, very professional, kind and straight to the point.

Date of experience: August 28, 2017

Thumbnail of user muhammadakmaln
Pakistan
1 review
0 helpful votes
  • Send Message
June 11th, 2019

I am 100% satisfied. It was very helpful. He listened to me carefully and make sure that i am completely satisfied.

Date of experience: June 10, 2019

Thumbnail of user prinkad
Bangladesh
1 review
0 helpful votes
  • Send Message
August 23rd, 2017
Verified purchase

Problem solve easily and nice communication, I face some problem about my account and he will solve very quickly so thanks

Date of experience: August 23, 2017

Thumbnail of user yagom
Brazil
1 review
0 helpful votes
  • Send Message
August 21st, 2017
Verified purchase

Omer helped me and solved my problems, I had a problem with a payment and he has solved it very quickly.

Date of experience: August 20, 2017

Thumbnail of user jesuso42
Mexico
1 review
0 helpful votes
  • Send Message
October 21st, 2021
Verified purchase

A very good service, all very clear.

They helped me a lot in my doubts and supported me to solve them.

Date of experience: October 21, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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