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Freelancer has a rating of 4.7 stars from 18,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
They refunded my money as they should i think. I showed them what the person was trying to do was illegal.
Date of experience: March 2, 2019
I was able to chat with their support team and get all my issues resolved in minutes with their instant chat.
Date of experience: August 30, 2017
I have tried many sites, but freelancer.com beats them all by far especially with customer service. I will stick with them.
Date of experience: December 13, 2017
Completely answered all my queries, very prompt response. I'm completely satisfied with the help. Thanks a lot for the help! :)
Date of experience: June 2, 2019
From the first minute, I have been swiftly and professionally guided trough the procedures of freelancer and I feel comfortable already.
Date of experience: September 13, 2017
The experience was good. The interviewer was cordial and nice to talk to - explained everything properly.
Date of experience: January 25, 2024
Hi freelancer company support team help me to close my previous account and freelancer company give information that related my work.
Date of experience: September 23, 2023
Josie G was a good and very understood in nature for my case. The result was good for complaining our issue.
Date of experience: December 18, 2017
The support helped me refund a project fee of a project that did not took place, thank you for the assist
Date of experience: September 24, 2022
Marina was very helpful in resolving my issue. I appreciate it. She understood my issue and supported my request. Great agent!
Date of experience: April 15, 2019
Thank you for giving me the chance upwork denied me! You are a blessing for creative people in third world countries
Date of experience: October 3, 2017
She was on time, it was a good session. She answered my queries. Also was following up for the meeting.
Thanks
Date of experience: January 29, 2023
It was great chatting to Kimberly and all my doubts regarding the above points were answered precisely and to the point.
Date of experience: May 13, 2018
Being interviewed by Barry gave me a lot of confidence and freedom of expression. I appreciate his support and his time.
Date of experience: May 2, 2023
I had very great experience in my verification interview, the question was straight forward and agent was very polite and humble
Date of experience: March 27, 2023
It was very quick and Harriet A. Gave me a very clear resolution about my issue. Was solved within no time.
Date of experience: June 6, 2022
One of the best support you will get in Freelancer.com
It's fast, easy and reliable. Thank You Freelancer.com
You guys ROCK!
Date of experience: May 29, 2019
I had an issue with a seemingly extra project fee for the same project. Jam quickly understood and alleviated the issue.
Date of experience: November 16, 2021
Thanks for such a good customer service experience and outcome.
Very helpful and I appreciate it a lot. Also very patient.
Date of experience: November 13, 2017
Josie G was very helpful and took the time to email my employer on my behalf to mark the project complete.
Date of experience: November 26, 2017
I had a fee debited wrongly. They took their time to respond but they did it and they could solve it.
Date of experience: March 21, 2023
The talk was very professional and quick, wanted to say thanks to Chelsea V. who lead the talk on freelancer side.
Date of experience: March 8, 2023
The assistant solved my problem without any troubles. He/she understood exactly what the problem was and went straight to the point
Date of experience: September 9, 2022
They are the best customer service. Every time I asking for help they help me as soon as possible. Highly recommended.
Date of experience: July 29, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
