Freelancer has a rating of 4.7 stars from 18,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Thanks to Lyndon S for the swift support! To the point and quickly resolved. Happy customer! Keep up the good work and customers will be very happy!
Date of experience: February 10, 2019
I have too many queries and he has fixed in short time. He is great and excellent. He has provided 100% support. I am happy with service
Date of experience: August 10, 2017
Josie did help me and did a great job. He drove me through the process and was straight to the point... I was unlock in 10 min.
Date of experience: August 14, 2018
They help me to resolve a fee issue that I had. My employer made an amount mistake and they recover the fee that I had payed wrongly.
Date of experience: August 27, 2017
I got a lot of good support. So I am very happy. I hope I will get such support later.
Thank you,
Freelancer Team
Date of experience: October 16, 2023
It took a while for someone to answer but when they did, they were a great help. A few issues but hopefully they will be sorted out.
Date of experience: January 22, 2018
I am new to this still am let me think i was worried about my situation. She told me about how she can help very nice. Excellent
Date of experience: August 29, 2017
I had a good experience with support team and the way they address issue.
And I wish that there should direct phone call to the support team.
Date of experience: November 20, 2018
Thank you very much for your freelancer team.
The freelance team stayed in full touch with me to resolve my issue
Many thanks to the freelancer team.
Date of experience: October 18, 2021
Stephanie was helpful and very efficient. Keep up the great work. The company must be very lucky to have her. Please hire someone as great as her.
Date of experience: July 8, 2018
Russell was very thoughtful and thorough and pleasant throughout. I appreciate Russell's expertise and willingness to help.
Date of experience: October 6, 2023
I didn't got a chance to explore the site due to I can't afford the subscription yet, but the assistance was great.
Date of experience: January 5, 2024
I was unsure about a job I accepted and Sandra helped me very much. She was able to resolve my issue to my full satisfaction. Great Job.
Date of experience: October 7, 2017
I face some problem profile and dispute related things, i talk to Michelle and he give me full support and i am really happy for his support.
Date of experience: April 25, 2019
I was looking for someone to re-do our logo, one of the representatives from Freelancer suggests me to run a contest, so I paid $20 USD upfront to Freelancer before the contest is started.
I couldn't find any logo I like, I'm so disappointed that the logos are very poor design, none of the contestants have professional standard.
After the contest has ended, I asked Freelancer to give me a full refund because I couldn't find any logo that I like. * from Freelancer keep telling me my account is limited so they are not able to refund me. I don't understand why my account is limited since they have my money already. I asked * to help me to resolve the issue, I've emailed her more than 10 times and neither resolved my problem nor I got my money back. I even emailed the CEO but haven't heard back from him so far.
The process takes over a month and the issue hasn't been resolved yet. I am glad that PayPal cover my refund. If not, I still haven't got my money back from Freelancer.
My first experience with Freelancer is FRUSTRATED, DISAPPOINTED, RIDICULOUS, the worst customer service I've ever had.
*Personal information redacted by admin
Date of experience: October 14, 2017
Claudia was really helpful and was very responsive to my messages. She was really great in finding a solution to my problem. Thank you for your help.
Date of experience: November 6, 2017
I faced a problem with an accidental project and they were so patient and early to help me and they got me refunded. Thank you so much.
Date of experience: July 14, 2023
Very good experience and staff is very helpful.
Support staff understand my issue instantly and they resolved my issue.
I really appreciate the professionalism and good quality service.
God Bless you guys.
Date of experience: July 7, 2021
I'm afraid when my payment was locked. I wished it will be solved quickly. As long as it can be resolved quickly, I have no other opinion.
Date of experience: April 28, 2022
Having used to a professional environment, felt whole Freelancer verified program to be very smooth and professional.
Date of experience: September 27, 2023
Russell V. tested the candidate carefully with patience. The test went pretty well, and able to verify the correct candidate.
Date of experience: December 21, 2023
They were very amicable and cooperative to work with. They had integrity with refunding me and working to achieve what I needed. Thank you!
Date of experience: November 6, 2022
The operators are very friendly and direct. They were able to resolve the conflict quickly and effectively
Date of experience: August 29, 2020
Josie was responsive and helpful in all the queries i submitted in a friendly and professional manner
Date of experience: February 14, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).