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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,848
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,534)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user marioe3
BA
1 review
1 helpful vote
  • Send Message
November 12th, 2013

Stealing money.
Technical support does not respond. 5 active tickets I started, but did not respond. I do not recommend anyone to this website.

Date of experience: November 12, 2013

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello Mario, my name is Marcus and I'm here to help you with your issues on your Freelancer.com account. I would like to know more about your experience with our site so I can do something to fix your issue. You may send me an email at marcusc@freelancer.com with your username. Please include as well the ticket IDs which is yet to be responded and I'll take a look. I hope to hear from you.

Thumbnail of user siddharthp14
France
1 review
0 helpful votes
  • Send Message
February 20th, 2022
Verified purchase

The support team made it very easy to make the transaction. It happened super quick and I didn't expect it to be this fast.

Date of experience: February 20, 2022

Thumbnail of user mofizuli
Bangladesh
1 review
0 helpful votes
  • Send Message
July 30th, 2021
Verified purchase

Nice I love freelancer assistance it's helpful. I am enjoying freelancer.com. It's a great marketplace for work.

Date of experience: July 30, 2021

Thumbnail of user mohammedt20
PS
1 review
0 helpful votes
  • Send Message
June 4th, 2019
Verified purchase

Anastasia, she is really friendly and you Kind, patient and good and I hope to talk to her always.
Already are wonderful and responsive

Date of experience: June 3, 2019

Thumbnail of user rebeccaf117
India
1 review
0 helpful votes
  • Send Message
November 6th, 2018
Verified purchase

Very good experience. Frieda was very helpful! She helped me promptly with all the questions I had and was kind and to the point.

Date of experience: November 2, 2018

Thumbnail of user justinp130
South Africa
1 review
0 helpful votes
  • Send Message
November 1st, 2018
Verified purchase

Agent was very quick to respond. Communication was clear and understandable. I was satisfied with the assistance.

Date of experience: October 30, 2018

Thumbnail of user snehithas
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

I sincerely appreciate his way of understanding and helping the customer and very happy with the help.

Date of experience: December 1, 2018

Thumbnail of user hardikj3
India
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

It was a wonderful experience with the executive he/she was very quick and helpful. Great customer experience

Date of experience: February 2, 2023

Thumbnail of user abdullahalm3
Bangladesh
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

It was really great experienced to get a supports from Bailey. Really I am spell bound to get services. Thank you so much Bailey.

Date of experience: November 29, 2018

Thumbnail of user mayurl
India
1 review
0 helpful votes
  • Send Message
July 10th, 2018

Barry is good & his give me all information I need. Thanks for support Barry & freelancer. Looking forward to good engagement with freelancer.

Date of experience: July 9, 2018

Thumbnail of user sirajum
India
1 review
0 helpful votes
  • Send Message
March 23rd, 2018
Verified purchase

It's Great and and received professional quality response.
Skilled personal.
My concerns are perfectly addressed and resolved.

Date of experience: March 23, 2018

Thumbnail of user kofoworolag
Nigeria
2 reviews
0 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

She is friendly and professional. She answered all my questions in a swift manner. I think she is a great representative of your company.

Date of experience: March 22, 2018

Thumbnail of user arslanm
Pakistan
1 review
0 helpful votes
  • Send Message
April 16th, 2018
Verified purchase

Josie G helped me in resolving my issue. However, the issue is still in pending state but he/she tried best to resolve the issue.

Date of experience: April 16, 2018

Thumbnail of user heartnsoulp
India
1 review
0 helpful votes
  • Send Message
December 23rd, 2018
Verified purchase

As always the support team is very good and very happy to help. Its very good to work with this market place.
Thank you.

Date of experience: December 21, 2018

Thumbnail of user uzairm2
Pakistan
1 review
0 helpful votes
  • Send Message
April 20th, 2022
Verified purchase

The interview was quite simple and straight forward and I appreciate the way they handle these interviews.

Date of experience: April 20, 2022

Thumbnail of user hammada2
Pakistan
1 review
0 helpful votes
  • Send Message
August 5th, 2018
Verified purchase

Freelancer is excellent online platform... They resolve in a few minutes... They Are excellent site for earning...

Date of experience: August 3, 2018

Thumbnail of user salema12
Kuwait
1 review
0 helpful votes
  • Send Message
August 1st, 2018
Verified purchase

Explained all the details, processes, and how long will it take. Covered and addressed all my concerns

Date of experience: August 1, 2018

Thumbnail of user muhammads423
Pakistan
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

It was really nice. The caller arrange a special slot although I missed my scheduled time. The lady on the call was really cool.

Date of experience: August 18, 2023

Thumbnail of user carinaq5
VE
1 review
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

I received a prompt and accurate response
In my case I hope you continue helping me to resolve my situation to collect my money

Date of experience: November 12, 2021

Thumbnail of user natalliak2
Belarus
1 review
0 helpful votes
  • Send Message
October 1st, 2019

Great support. I always have polite and professional chats. They are very helpful. They are always speedy to react and response in full volume.

Date of experience: October 1, 2019

Thumbnail of user mylesb27
Connecticut
1 review
0 helpful votes
  • Send Message
June 5th, 2019
Verified purchase

Customer Support was very understanding and friendly! Smart and educated about scams and transactions! Love this website!

Date of experience: June 4, 2019

Thumbnail of user akshayj5
India
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Nice support love to have you support me my question was to verification term but she helped me a lot and solved my problem

Date of experience: August 3, 2017

Thumbnail of user peternelsonc
GB
1 review
0 helpful votes
  • Send Message
August 16th, 2018
Verified purchase

Frieda S was most helpful and courteous and gave speedy and efficient advice on the problem encountered.

Date of experience: August 15, 2018

Thumbnail of user melindag115
Oklahoma
1 review
0 helpful votes
  • Send Message
May 3rd, 2021
Verified purchase

Chelsea with Verify Interviewed me for the Verify portion of Freelancer. Chelsea was very helpful and professional.

Service
Quality

Date of experience: May 3, 2021

Thumbnail of user cristianom
Italy
1 review
0 helpful votes
  • Send Message
August 11th, 2017
Verified purchase

The best assistant you can desire. She quickly find the right freelance for me and she gave me all the informations I needed. Special.

Date of experience: August 10, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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