Freelancer has a rating of 4.7 stars from 18,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Thanks for the quick support. They are very nice and resolved my query within minutes. I am very happy with the support I received.
Date of experience: December 26, 2017
She was very helpful over the chat and guided me well with my concern.
I am happy with the way she handled my issue.
Date of experience: August 17, 2017
Experience is appreciated and questions were according to the target and good behavior and talk as well.
Date of experience: March 3, 2022
I have learned a lot from working as a freelancer, gained a lot of experience and the marketplace is very, very good. Thank you.
Date of experience: August 24, 2021
Very good manners. I really appreciate her help.
She replied in time.And was very very helpful.
Nice!
Date of experience: June 20, 2018
I communicate with Kayla B.
She solve my issue with in few min.
Appreciate her work regarding solving my issue and understand the issue
Tip for consumers:
PLEASE BE CAREFUL
Date of experience: September 5, 2014
I had a problem with my refund but i was able to get help as soon as possible. Very happy thanks to Harriet A
Date of experience: April 6, 2023
I needed a small help from the support execute and he addressed it well.
He fixed it in a very small time.
Thank you!
Date of experience: August 26, 2017
Grate experience with support team! All doubts are clear now! All questions answered with explaining every thing.
Date of experience: August 18, 2017
I was well assisted through the issue by Donal G. Proper guidance was given for the current issue and also for similar future dealings.
Date of experience: August 24, 2021
Solution was found within 1 minute ---works perfect!
She did a great job and everything was perfect!
Date of experience: April 18, 2018
I ask them to refund me my money, the support answered me in few hours, and i got my money back, thank you guys,
Date of experience: January 18, 2022
Good assistance and Eric S. Has helped me to resolve an headache problem, the solution was fast and prompt. Thank you to Eric S.
Date of experience: November 25, 2018
Thank you Stephanie M. For the help and support :) Was really trying to help and communicated perfectly
Date of experience: November 23, 2018
It was a wonderful experience. Troy C was very receptive and helpful. Absolutely helpful. I highly recommend
Date of experience: November 4, 2018
I am highly convinced by the help given by the freelancer support. Always looks in-depth into issues
Date of experience: April 3, 2018
Nice to talk and its great solve my issue its always available for me when i require help. And its procedure is also great
Date of experience: July 11, 2019
Thanks to the freelancer staff for addressing my concerns. I am really thankful to the person who sorted out the mini crisis for me.
Date of experience: August 26, 2018
Excellent assistance and easy to follow, issue resolved quickly, able to move to next stage, thats all
Date of experience: August 6, 2018
Quick and friendly experience, Ashton D. Sorted things out really quick and saved me some time and effort of Emailing and requesting a refund.
Date of experience: December 13, 2020
Agent Javier A. Such a nice and very helpful with my issue. Agent guide me about all the concern perfectly. Thank you Javier A.
Date of experience: September 21, 2022
It was very nice talking to Chelsea, easy and clear conversation, very professional. I really enjoy it.
Date of experience: September 24, 2021
My experience with support Freelancer was very good, they were understanding with my problem and solved it.
Date of experience: August 26, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Ashok, Marcus here, colleague of Will who is currently handling your issue. We acknowledge the receipt of your response in ticket ID: FSR-864-26360. I'll work with Will in addressing your concern about the reversed payment and refund request. Be assured that we will update you, with our recommendations and solutions, at the soonest. Thank you.