• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,533)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user ahmede54
France
1 review
0 helpful votes
  • Send Message
January 16th, 2018

I had a problem with a scammer employer, i was able to get the project fees refunded to my CC in a timely manner

Date of experience: January 16, 2018

Thumbnail of user sampadab
India
1 review
0 helpful votes
  • Send Message
February 11th, 2018

I highly appreciate as the chat with Erwin C. Was very much helpful.

(As the client was demanding to pay them the other way)

Date of experience: February 9, 2018

Thumbnail of user gracelinp
India
1 review
0 helpful votes
  • Send Message
July 10th, 2021
Verified purchase

I got my issue cleared and the support team understood my stand and helped me from losing money unnecessarily. Thank you Freelancer support team.

Date of experience: July 10, 2021

Thumbnail of user carlb197
GB
1 review
0 helpful votes
  • Send Message
November 3rd, 2018
Verified purchase

Had online chat with Betty. Very quick explanation and resolution.
Very happy with this level of service.

Date of experience: October 30, 2018

Thumbnail of user sirisakc
Thailand
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I'm expertise in ReactJS, NodeJS, and MongoDB using microservice with Docker and Kubernetes.
I always keep learning and update knowledge for professional support to all clients.
I have 20+ years networking experience with Cisco CCIE R&S #*******.
I also have 2 AWS and 1 Azure Certifications.

Date of experience: March 1, 2023

Thumbnail of user maheshb12
India
1 review
0 helpful votes
  • Send Message
October 8th, 2018
Verified purchase

It was wonderful experience
Explained the reason for the deductions and helped me in reversing the same

Date of experience: October 5, 2018

Thumbnail of user mdsharafath
Bangladesh
1 review
0 helpful votes
  • Send Message
May 24th, 2018
Verified purchase

I got right support within short time period. Got right answer and direction. It is really appreciable.

Service
Value
Quality

Date of experience: May 24, 2018

Thumbnail of user jamesm1747
Canada
1 review
0 helpful votes
  • Send Message
April 29th, 2019
Verified purchase

I was very happy with the help and quick assistance that was provided by the online freelancer website, quick and reliable service. Thanks again.

Date of experience: April 27, 2019

Thumbnail of user paprik
Bangladesh
1 review
0 helpful votes
  • Send Message
April 30th, 2019
Verified purchase

Bailey has great communication magic. He is very important for freelancer.com. He was very helpful to me.

Date of experience: April 29, 2019

Thumbnail of user rakiba3
Bangladesh
1 review
0 helpful votes
  • Send Message
October 18th, 2017
Verified purchase

Very much helpful. Specify me every things. I was not clear 100%, He helps me with every single point and makes me clear everything!

Date of experience: October 18, 2017

Thumbnail of user raravimahammedf
India
1 review
0 helpful votes
  • Send Message
October 19th, 2017
Verified purchase

Really nice wanted $17 as the refund but got only $7 because of conversions and terms and conditions. But the person was really good

Date of experience: October 18, 2017

Thumbnail of user stefanm136
Serbia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have really great experience with customer support, I made some mistakes and they really helped me

Date of experience: September 1, 2022

Thumbnail of user christ378
South Africa
1 review
0 helpful votes
  • Send Message
April 22nd, 2019
Verified purchase

Frieda helped me very promptly and resolved my issue and questions. Very happy with the support received

Date of experience: April 19, 2019

Thumbnail of user michaelh1029
Australia
1 review
0 helpful votes
  • Send Message
September 17th, 2018
Verified purchase

An issue with a supplier not responding was dealt with quickly and professionally. I was happy with the efforts by the Freelancer case manager.

Date of experience: September 16, 2018

Thumbnail of user jnosb
Hungary
1 review
0 helpful votes
  • Send Message
June 3rd, 2022
Verified purchase

Chelsea did a first class job! The process was very straightforward and she explained everything and guided me through the process all the way.

Date of experience: June 3, 2022

Thumbnail of user mstm2
Bangladesh
1 review
0 helpful votes
  • Send Message
August 6th, 2019

I am Vary Happy And amazing support. Thank you Vary Mach.(freelancer.com) support Time, My Account Work It

Date of experience: August 6, 2019

Thumbnail of user auzid
India
1 review
6 helpful votes
  • Send Message
April 17th, 2016

They closed my account for no reason. They never refunded my money from my running projects. Warn, never use this portal as a freelancer.

Date of experience: April 17, 2016

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Auzi. The reason was explained to you via ticket ID ZDB-157-75612, along with other details related to this. If you have further queries, feel free to update the said ticket so we can address it accordingly. Thank you for your cooperation.

Thumbnail of user andresc38
VE
1 review
1 helpful vote
  • Send Message
October 29th, 2017

I have a problem with a project and Brenda A. Helped me through the process and steps to take. She was attentive and helpful.

Date of experience: October 28, 2017

Thumbnail of user quann21
Viet Nam
1 review
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase

Chelsea helps me to verify my account with a friendly yet professional attitude. Thanks a lot, Chelsea!

Date of experience: September 28, 2021

Thumbnail of user bevs33
Cayman Islands
1 review
1 helpful vote
  • Send Message
June 24th, 2018
Verified purchase

Antoinette was most helpful Excellent customer service. She processed my refund within minutes which was most appreciated.

Date of experience: June 21, 2018

Thumbnail of user arifurr1
Bangladesh
1 review
1 helpful vote
  • Send Message
February 20th, 2018
Verified purchase

Was confused & became confident in a minute! Very helpful & easy. Appreciated & happy. Outstanding Experience.

Date of experience: February 19, 2018

Thumbnail of user mohinig
Australia
1 review
0 helpful votes
  • Send Message
November 6th, 2017
Verified purchase

I am very happy with the support and help, the customer support engineer was patient to listen to my concern and provide quick solution.

Date of experience: November 5, 2017

Thumbnail of user rionaj
Portugal
1 review
0 helpful votes
  • Send Message
November 14th, 2017
Verified purchase

I am continuously impressed by the friendliness, promptness and professionalism shown by the Freelancer customer care staff.

Date of experience: November 14, 2017

Thumbnail of user paragp16
India
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

Chelsea addressed all my queries and helped me appropriate links saving me precious time. Thanks again Chelsea

Date of experience: March 15, 2022

Thumbnail of user tejasj3
India
1 review
0 helpful votes
  • Send Message
January 30th, 2024
Verified purchase

I am working on freelancer since 2015 its great platforms to creator and artist like me, Grate support!

Date of experience: January 30, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?