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Freelancer has a rating of 4.7 stars from 18,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Peggy cleared all my doubts and also helped me to refund my amount which happened by mistake from my side. Thanks to Peggy!
Date of experience: August 10, 2017
He is very good guy and support me very well. I wish him good luck for future and have a good day ahead
Date of experience: January 11, 2018
My problem was solved quickly with great care. The customer service agent quickly solved my problem and I didn't have to repeat myself.
Date of experience: August 16, 2017
I'm very grateful for your support. You understood my issue and got into it directly and able solve it. Thank you very much.
Date of experience: August 24, 2021
Support was very fast and professional, as always. I have contacted support many times and it has always been very good. Thank you.
Date of experience: May 4, 2018
Brenda did a great job helping me with my problem :) She was polite, and efficient, and the problem was resolved to my satisfaction.
Date of experience: August 27, 2017
Precisely what i asked is precisely what i got... thanks much... when my concern will all be settled, i would ask again for help... great service...
Date of experience: August 28, 2017
Thank you for your response to my inquiry. I appreciate the information you have provided me with and I appreciate the prompt reply.
Date of experience: February 20, 2019
Service was Quick and professional. Problem solved!
Next time i got a question or a problem i will not worry and ask support
Date of experience: August 25, 2018
Judith was very helpful. She handled my problem very professionally. I am very happy with her service. I wish her all the best.
Date of experience: March 13, 2019
I had an urgent billing problem and everything was taken care of quickly and the agent was very helpful. I am very satisfied
Date of experience: August 29, 2017
I had a very nice experience chatting with Dana. She provided all the info I was looking for the problem I was facing.
Date of experience: August 30, 2017
Excellent service. Polite and responsive. Listened to my problem and tried to solve it. Offered to help again if I needed it. Fantastic
Date of experience: November 4, 2019
As i contacted support service to solve my problem they response very quickly. Until my problem was solved they contacted me throughout. Thanks
Date of experience: October 31, 2020
It is the first time I use Freelancer and I must say, is such a good service! Will use it very soon again!
Date of experience: September 30, 2017
The executive was so polite and solved my every concerns. It was a great help. Thank you so much for the great support!
Date of experience: June 1, 2018
Frieda was very helpful and responsive as also very kind with me. She helped me find a solution and I m very satisfied.
Date of experience: April 17, 2019
The interaction by chat it's been a good experience. They offer the right help at the right moment.
And in a kind way.
Date of experience: September 29, 2017
Worst website
They closed my account and they are not giving me my money
This website is so fake with worst support system
Date of experience: July 27, 2015
Very good and great customer services by freelancer.com. They resolved my issue. It was complicated but they managed it. Very happy with services
Date of experience: September 11, 2019
She is quick and nice, and solve the problem perfectly. I am relieved in the way the issue is treated. Thanks a lot
Date of experience: October 22, 2017
Client cancelled the project after I accepted the project and my account balance gone negative. Janine P. Helped me and refunded my fees
Date of experience: January 4, 2020
I have resolved all the questions I have,
And they clarify the things, one by one.
Really great support, it is.
Thank you.
Date of experience: November 7, 2017
I appreciate the responses I got from the support center, specifically from Claudia. My queries were answered promptly and to the point. Thanks
Date of experience: November 1, 2017
The support specialist was very responsive and gave a detailed response. The support specialist showed a high level of knowledge to my concerns.
Date of experience: May 27, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Nishnat. I tried to look up the username you indicated so I can check this for you, however, the username was not found. Feel free to send me an email at larao@freelancer.com so I can assist you. Take care!