• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,852
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,532)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sinaa5
Canada
1 review
0 helpful votes
  • Send Message
February 5th, 2020
Verified purchase

Very Very Helpful and polite^_^ thanks for introducing verified freelancer program and being patient with me

Date of experience: February 5, 2020

Thumbnail of user philipj312
Ghana
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

From initiation to the end... I enjoyed the best service. Would definitely recommend Freelancer.com to others.

Date of experience: March 5, 2023

Thumbnail of user christineg1818
Australia
1 review
0 helpful votes
  • Send Message
December 11th, 2023
Verified purchase

Thanks for being a great platform and easy for buyer, i had a dispute with a seller and freelancer were great in supporting me

Date of experience: December 11, 2023

Thumbnail of user anastasiyak6
RU
1 review
0 helpful votes
  • Send Message
March 15th, 2021
Verified purchase

I have got many help to Mr. Debra E, freelancer stuff.
Thank you for his kindly help
I'll connect to him again if I need more help.
Thank you again.

Date of experience: March 15, 2021

Thumbnail of user mdruhula
Bangladesh
1 review
0 helpful votes
  • Send Message
June 13th, 2023
Verified purchase

Freelancer.com membership team is very supportive & very helpful. I would like to recommend this team.

Date of experience: June 13, 2023

Thumbnail of user shrutim1
India
1 review
0 helpful votes
  • Send Message
March 30th, 2018
Verified purchase

He cleared my all queries and i like the way he handled my queries and give appropriate solution. He have good communication skills as well.

Date of experience: March 30, 2018

Thumbnail of user mehwishu
Pakistan
1 review
0 helpful votes
  • Send Message
November 4th, 2018
Verified purchase

It was nice talking to her. She was of great help. Proposed a solution and waited to see if it works and it did. Thanks.

Date of experience: October 31, 2018

Thumbnail of user christiand42
GB
2 reviews
8 helpful votes
  • Send Message
June 12th, 2017

Just stole £100 of my money. Paypal refused to help me and they deleted my competition and failed to return my money. Quite simply fraudulent!

Date of experience: June 10, 2017

Thumbnail of user kutluhany1
Turkey
1 review
0 helpful votes
  • Send Message
September 30th, 2020

THIS SITE SECURED MY MONEY. CLOSED MY ACCOUNT. DOES NOT GIVE MY MONEY. A DISGUSTING SITE REMAINED IN MY 20 DOLLAR ACCOUNT. I CAN'T BACK MY ACCOUNT. CUSTOMER SUPPORT IS WORKING VERY POORLY.

Date of experience: August 20, 2020

Thumbnail of user keithm133
GB
1 review
0 helpful votes
  • Send Message
April 27th, 2018
Verified purchase

Very good and quick. The responder was very professional and polite and responded to all my queries. That's all I have to say. Thank you

Date of experience: April 27, 2018

Thumbnail of user janntulm
Bangladesh
1 review
0 helpful votes
  • Send Message
September 1st, 2019
Verified purchase

Thanks for support he is a great he understand my massage and he give his best support thanks again :) have a good day man :)

Date of experience: August 31, 2019

Thumbnail of user emmanuelt65
Ghana
1 review
0 helpful votes
  • Send Message
March 1st, 2022
Verified purchase

I was called by a staff where I was asked a few questions. The process is smooth and the staff are respectful. Thank you team.

Date of experience: March 1, 2022

Thumbnail of user bettyt64
Nevada
1 review
0 helpful votes
  • Send Message
February 17th, 2019
Verified purchase

I had a few questions about my account, and the lady was very helpful. Her name was Judith. And I give her a thumbs up.

Date of experience: February 14, 2019

Thumbnail of user ahmadb17
Egypt
1 review
0 helpful votes
  • Send Message
August 15th, 2017
Verified purchase

The support agents were very great and helpful. They were responding very quickly and giving details for any inquiry. Thank you very much for that

Date of experience: August 15, 2017

Thumbnail of user asemm
Saudi Arabia
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

Quick and straight to the point, all the answers I needed were received. Kimberly was the assistant and she helped me through everything I needed.

Date of experience: August 27, 2017

Thumbnail of user attebasilea
Italy
1 review
0 helpful votes
  • Send Message
August 21st, 2017
Verified purchase

As always I appreciate a lot the work of the support team which is always ready to answer to my questions, Thank you a lot.

Date of experience: August 20, 2017

Thumbnail of user lyesk
Algeria
1 review
0 helpful votes
  • Send Message
March 9th, 2018
Verified purchase

The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked for.

Date of experience: March 7, 2018

Thumbnail of user rythmicv
Bangladesh
1 review
0 helpful votes
  • Send Message
February 1st, 2018
Verified purchase

He was good and understand my problem. I talked to him about a project (Project ID: *******) and he told me to contact my employer.

Date of experience: February 1, 2018

Thumbnail of user mahesht3
Sri Lanka
1 review
0 helpful votes
  • Send Message
August 29th, 2018
Verified purchase

Josie G was the agent. I am very happy to meet that person to solve my problem.
Thank you Josie G.
Thank you Freelancer Team.

Date of experience: August 29, 2018

Thumbnail of user amarjeetc
India
1 review
0 helpful votes
  • Send Message
June 19th, 2018
Verified purchase

Mr. Jade helped me a lot and explain me very well issues. Mr jade were calm during the conversation and this very good about him.

Date of experience: June 19, 2018

Thumbnail of user arthurr45
Philippines
1 review
1 helpful vote
  • Send Message
October 14th, 2017
Verified purchase

Everything is good :) I was accommodated. I did not waste my time. My questions were immediately answered by Sandra. I did not wait that long.

Date of experience: October 11, 2017

Thumbnail of user zafari5
Bangladesh
1 review
0 helpful votes
  • Send Message
September 16th, 2019

Very fast response from Jessica B. The response given is very fast. It was my first experience. I feel very grateful. Thank you very much.

Date of experience: September 14, 2019

Thumbnail of user samratb3
India
1 review
0 helpful votes
  • Send Message
May 15th, 2019
Verified purchase

Very good support.He solve my every problem. Now my problem is solve and i am enjoying.

I will give him 5 start for my helping.

Date of experience: May 15, 2019

Thumbnail of user johnd8684
Canada
1 review
0 helpful votes
  • Send Message
November 14th, 2023
Verified purchase

Was quick to respond and finish the request as requested. Was very understanding and had a good respond time.

Date of experience: November 14, 2023

Thumbnail of user negarh1
Turkey
1 review
0 helpful votes
  • Send Message
October 12th, 2021
Verified purchase

He took the time and was able to introduce the product to me with the details that I decide to pay for the application lately.

Date of experience: October 12, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?