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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,529)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mds311
Bangladesh
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

I mentioned my problem and wanted him to solve my problem and Communication is very good. Thanks to jewel

Date of experience: December 7, 2023

Thumbnail of user edwinm325
Kenya
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Harriet A. Was the assistant I was connected to, she was kind and very consulting to ensure she assisted me fully.

Date of experience: October 2, 2022

Thumbnail of user prosenjeetp
India
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

He was very helpful and generous. Provided the complete resolution and support. His name is Joey C and he was fabulous

Date of experience: April 19, 2023

Thumbnail of user anastasiyap3
Florida
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

It was amazing, she was kind and understandable.It was a pleased talk with her and doing my verification.

Date of experience: August 5, 2022

Thumbnail of user akrosht
India
1 review
0 helpful votes
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November 8th, 2021
Verified purchase

It was a great experience. The process is really smooth and straight forward and staff is really helping

Date of experience: November 8, 2021

Thumbnail of user mohameda191
Egypt
1 review
0 helpful votes
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June 16th, 2019
Verified purchase

He was fast to understand and determined my problem very quickly, he was helpful and approachable.

Thank you!

Date of experience: June 14, 2019

Thumbnail of user victorb497
Botswana
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Excellent and easy to talk to, responded well to my questions, was clear and concise in her communication

Date of experience: March 8, 2023

Thumbnail of user wejdana4
Saudi Arabia
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

Pleased with the way the online service representative responded to my inquiry and assisted me with my problem.

Date of experience: March 8, 2021

Thumbnail of user sania1
PS
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I am very happy working with freelancing.
That is a very good freelancing marketplace I have ever seen.

Date of experience: December 23, 2021

Thumbnail of user sidahmedl
Algeria
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

Really great communication, make the offer seems great I will certainly take it once I will be ready

Date of experience: June 24, 2021

Thumbnail of user adityaw1
Indonesia
1 review
0 helpful votes
  • Send Message
April 24th, 2022
Verified purchase

Pretty good, from the response given, though, not the answer I was expecting. But I appreciate the a

Date of experience: March 25, 2022

Thumbnail of user lukholom
South Africa
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

The support team provided a quick response to an ongoing situation I have with a project, I appreciate the timely response.

Date of experience: March 21, 2023

Thumbnail of user darencec
Singapore
1 review
0 helpful votes
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March 19th, 2021
Verified purchase

Good experience as the team took the time to hear me out and investigate the issues faced and correct the mistakes.

Date of experience: March 19, 2021

Thumbnail of user aminuli5
Bangladesh
1 review
1 helpful vote
  • Send Message
February 19th, 2018
Verified purchase

I am very happy to your service. This is excellent communication with me and i am satisfied of your service. Very fast contact with me. Thank you.

Date of experience: February 16, 2018

Thumbnail of user felipet21
GB
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

I needed to update my location, and everything went very smoothly; I got help in the chat, followed the procedures, and everything went very well.

Date of experience: July 10, 2021

Thumbnail of user arjung14
Bangladesh
1 review
0 helpful votes
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October 13th, 2020

Freelancer.com is so good for new comers. Their services and their supports are so good. They replies so fast. Thanks for your helps.

Date of experience: October 12, 2020

Thumbnail of user milapp3
India
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

It was great talking with Brian, was very helpful and did what i needed.
Great Support and nice talking with you.
Thank you so much.

Date of experience: July 12, 2018

Thumbnail of user rasnar
India
1 review
0 helpful votes
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December 9th, 2018
Verified purchase

Once i started the discussion with Lou C. And he Totally replied me properly and satisfied me with thier service. Thanks Lou C.

Date of experience: December 7, 2018

Thumbnail of user mdtanvirh
Bangladesh
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase

Jethro was very helpful and informative about the verification process. I'm really grateful for his assistance.

Date of experience: January 2, 2024

Thumbnail of user arund31
India
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

I am lucky to be a freelancer in freelancer.com. In my log in problem I wanted to get support. I got it.
Very nice support.

Date of experience: June 25, 2023

Thumbnail of user elpidior3
DO
1 review
0 helpful votes
  • Send Message
November 20th, 2023
Verified purchase

This was a well-run interview. The questions were clear and the interviewer provided clear and helpful information.

Date of experience: November 20, 2023

Thumbnail of user brahimh1
Algeria
1 review
0 helpful votes
  • Send Message
January 9th, 2022
Verified purchase

I can't enter to my account, i have this message:
''This account has been closed. Please refer to this article for further details.''

Date of experience: December 10, 2021

Thumbnail of user ujiroo
Nigeria
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

Josie G. Was quick to respond and quite helpful. It was a great experience reaching out to Freelancer helpdesk. Thanks to Josie G.

Date of experience: July 3, 2018

Thumbnail of user paulap63
Portugal
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Serious platform to open new opportunities, new way to work, to developed my skills, to meet different people, new markets and grow up.

Date of experience: August 4, 2017

Thumbnail of user nahuelignaciob
Argentina
1 review
0 helpful votes
  • Send Message
May 30th, 2021
Verified purchase

I have a trouble and Orion help me fast and solve all my problems, and answer all my questions! Long live to Orion!

Date of experience: May 30, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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