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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,846
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,521)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user dinushae1
Sri Lanka
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Excellent Service and kindly agent. The agent will take care of my problem and will send the email regarding the issues.

Date of experience: September 1, 2022

Thumbnail of user kuzmenkova
RU
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

While I was watching, while I was talking, while helping me,
She is the best agent.
The conversation with her was very good.
Thanks. Anastasia

Date of experience: May 18, 2019

Thumbnail of user rupamc
India
1 review
0 helpful votes
  • Send Message
May 23rd, 2019
Verified purchase

Perfectly & calmly described the issue & solution. She handled the confusion that resulted from the project posting/payment issue.

Date of experience: May 21, 2019

Thumbnail of user davoodk
Turkey
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

Very good talking and understanding the situation, very good tips about using the platform, very patient and gentle, thank you so much

Date of experience: May 20, 2019

Thumbnail of user rubensm1
Brazil
1 review
0 helpful votes
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November 9th, 2017
Verified purchase

I was answered quickly and the problem was solved correctly, I will always recommend and will always be part of this project

Date of experience: November 8, 2017

Thumbnail of user pedrovicentem
New York
1 review
0 helpful votes
  • Send Message
October 4th, 2021
Verified purchase

Excellent and very kind attention, very professional, and very important tips for a better use of the platform

Date of experience: October 4, 2021

Thumbnail of user evelynlissethf
Ecuador
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

Kindly attention, the interview was very punctual and the person in charge was courteous and clear in relation to the questions.

Date of experience: August 7, 2022

Thumbnail of user kerryk52
Australia
1 review
0 helpful votes
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September 23rd, 2019
Verified purchase

Very helpful assistance and Javier gave me easy to follow instructions. Excellent and very prompt assistance.

Service

Date of experience: September 22, 2019

Thumbnail of user abdulmalika13
Saudi Arabia
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Wonderful quick service and i really appreciate there quick response and solving the problem i faced

Date of experience: November 10, 2022

Thumbnail of user foyzullaht
Bangladesh
1 review
0 helpful votes
  • Send Message
September 2nd, 2021
Verified purchase

Very much appreciate with the support of Freelancer. I think it's best platform for us.
Thank you very much Freelancer for you support.

Date of experience: September 2, 2021

Thumbnail of user syedaa5
Pakistan
1 review
0 helpful votes
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July 5th, 2020

I really appreciate the support they provide me. Highly appreciated.
They understand my problem and provide me full support.

Date of experience: July 5, 2020

Thumbnail of user rahuls193
India
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

Polite and helpful. Thanks sir for helping me and I totally happy for your good Response. Again Thanks Sir.

Date of experience: September 14, 2019

Thumbnail of user venkateswararaop
venkateswara rao R.
India
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Its great opportunity to work on this plat form. Thanks for your patience, thanks a lot. Thanks for Your support.

Date of experience: December 28, 2021

Thumbnail of user alih404
Pakistan
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

I am really happy and impressed by the help and support provided by Kelly. I really appreciate it.
Thanks

Date of experience: December 27, 2021

Thumbnail of user qudosu
Pakistan
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Excellent Support this guy is perfect Thank you. If i need again support i want this guy again to assist me

Date of experience: March 13, 2023

Thumbnail of user melil4
Indonesia
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

Support team of freelancer has been really helpful, Barry from support team has been really fast in respond and resolve it too!

Date of experience: March 23, 2022

Thumbnail of user zahidiqbalk
Pakistan
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

It was very helpful and guided me so patiently with honour. Javier is very kind and very helpful. Thank you javier

Date of experience: June 16, 2022

Thumbnail of user mohamedalia
RU
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

Best experience with customer service
Communication with them was quick and easy and was very efficient

Date of experience: June 26, 2021

Thumbnail of user anaz41
Brazil
1 review
0 helpful votes
  • Send Message
March 21st, 2020

The response and solution for my issue was quick and the staff was very polite and helpful. Im very happy with the service

Date of experience: March 21, 2020

Thumbnail of user alexd1321
Netherlands
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

I'm blown away by their exceptional service. The support team was not only highly knowledgeable but also incredibly fast in addressing my concerns.

Date of experience: December 20, 2023

Thumbnail of user wintinta
Singapore
1 review
0 helpful votes
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October 14th, 2021
Verified purchase

Service and information to the client is that have been very responsive and fully information support for the client.

Date of experience: October 14, 2021

Thumbnail of user alya5
Egypt
1 review
0 helpful votes
  • Send Message
October 4th, 2018
Verified purchase

The best chat with the best agent I really appreciate that. This chat was really helpful. Many thanks,

Date of experience: October 4, 2018

Thumbnail of user dharmendray1
India
1 review
0 helpful votes
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October 1st, 2018
Verified purchase

It was great help. The agent was very helpful and responsive. It was a great experience and thankyou for all your help.

Date of experience: September 29, 2018

Thumbnail of user fayyaza2
Pakistan
1 review
0 helpful votes
  • Send Message
September 30th, 2018

I love freelancer.com because I earn money from there and I always hire professional people from there. Thanks

Date of experience: September 29, 2018

Thumbnail of user maryr383
VE
1 review
0 helpful votes
  • Send Message
April 9th, 2018

Very good attention, explanations, and reasons. Very kind and attentive, thank you very much for your attention. Regards

Date of experience: April 8, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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