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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,521)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user abdulr127
Pakistan
1 review
0 helpful votes
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September 14th, 2020

They help you in every situation.
They guide you.
They Support you well.
Bundle of thanks to you freelancer team.

Date of experience: September 14, 2020

Thumbnail of user maximu1
Ukraine
1 review
0 helpful votes
  • Send Message
January 17th, 2019
Verified purchase

The best agent, the best support team, the best site freelancer.com. Helps with many things and give many advices.

Date of experience: January 17, 2019

Thumbnail of user amirm145
Pakistan
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

It was good experience. But it was not good like Staff member camera was turned off but mine was on.

Date of experience: February 20, 2023

Thumbnail of user oleksiis
Ukraine
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

The support representative was helpful and responded fast, information provided was helpful and relevant.

Date of experience: August 14, 2017

Thumbnail of user akramm3
Egypt
1 review
0 helpful votes
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August 28th, 2017
Verified purchase

It was great experience, fast and helpful
Florence was friendly, fast and helpful and solve the problem

Date of experience: August 27, 2017

Thumbnail of user andrewd105
GB
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

The experience was good and the person was very helpful and resolved quickly and efficiently. Thanks

Date of experience: August 25, 2017

Thumbnail of user yashass
India
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Ralph has put really good effort to explain the benifits of promo plan.
In return has helped me alot.
Thank you for helping me

Date of experience: December 27, 2022

Thumbnail of user dougr375
California
2 reviews
0 helpful votes
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November 28th, 2023
Verified purchase

Someone transferred $102.60 from my PayPal account to you. I have not used this service in over five years.

Date of experience: November 28, 2023

Thumbnail of user hammamn
Germany
1 review
0 helpful votes
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September 8th, 2019
Verified purchase

Was really simple to contact and they are pretty helpfull
Im pleased with the first contact tey helped me about issues with my imployer

Date of experience: September 7, 2019

Thumbnail of user dilips7
PS
1 review
0 helpful votes
  • Send Message
April 11th, 2018
Verified purchase

It was gr8 help and guidance by customer care executive Kayla B. She cleared all my points and queries very well and helped properly.

Date of experience: April 10, 2018

Thumbnail of user mdfazlulk
Bangladesh
1 review
1 helpful vote
  • Send Message
June 10th, 2021

He is frankly. He made quick response. He is patient. I'm satisfied to talk with Jethro.

Thanks Jethro.

Date of experience: June 10, 2021

Thumbnail of user didier
Indonesia
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Contacting regarding withdrawal status matter. The customer service agent prompt response and clear message on my problem.

Date of experience: December 1, 2023

Thumbnail of user samern2
PS
1 review
1 helpful vote
  • Send Message
June 2nd, 2019
Verified purchase

Very Bad Contact Us with Employee in Contact Us in Freelancer and this once with Avery, Freelancer is very Bad site, dont provide the right services,
Very Very Very Bad Site and Contact Us

Date of experience: May 31, 2019

Thumbnail of user gokuls5
Nepal
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Thank you for your response and good guidance for me. Thank you Allie A for your help to me to become freelancer

Date of experience: September 5, 2023

Thumbnail of user lakshanj
Italy
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

Very helpful and refund my first project fee. Very good community and resolve my project fee problem.

Date of experience: March 7, 2021

Thumbnail of user davidjohno
Canada
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

A great *******@JonnyPFP asked all the right questions and made the interview process both productive and rewarding.

Date of experience: March 15, 2024

Thumbnail of user farzadn2
IR
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

In the event of a dispute between the employer and the freelancer, the freelancer site usually favors the employer.

Date of experience: January 3, 2023

Thumbnail of user federicog47
Argentina
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Harriet A help me with my problem very quickly.
And they understand very quickly my problem.
Thanks Harriet

Date of experience: November 10, 2022

Thumbnail of user rohans28
India
1 review
0 helpful votes
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June 7th, 2018
Verified purchase

Great support by support team I am really happy with you... I am really happy with the support services..

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2018

Thumbnail of user rohitl1
India
1 review
0 helpful votes
  • Send Message
July 23rd, 2019

Very quick and apt response and process. He asked me the right questions and gave me the right response.

Date of experience: July 22, 2019

Thumbnail of user aftaba12
Pakistan
1 review
0 helpful votes
  • Send Message
October 31st, 2018
Verified purchase

Responded me very well. THanks
He guided me properly. Well communicated.
Responded me very well. THanks
He guided me properly. Well communicated.

Date of experience: October 30, 2018

Thumbnail of user sameht2
Egypt
1 review
0 helpful votes
  • Send Message
January 24th, 2018
Verified purchase

Excellent support, fast response, very professional, excellent support, fast response, very professional,

Service
Quality

Date of experience: January 23, 2018

Thumbnail of user srii4
India
1 review
0 helpful votes
  • Send Message
April 23rd, 2023
Verified purchase

Very quick responses and nice one very quick responses and nice one very quick responses and nice one very quick responses and nice one

Date of experience: April 23, 2023

Thumbnail of user nathalied19
Bangladesh
1 review
0 helpful votes
  • Send Message
October 23rd, 2019
Verified purchase

Thanks for cooperating well. I thank him for cooperating well. He helped very well. I wish him more help in the future. I wish him well.

Date of experience: October 22, 2019

Thumbnail of user furkana2
Turkey
1 review
0 helpful votes
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August 28th, 2017
Verified purchase

It was real good. I mean, really good. I liked it. Yes, it was good. I mean, real good. I mean, really really good!

Date of experience: August 27, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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