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Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Jade D. Was great help, he answered my questions and left no doubts:)
Thanks for being professional!
Date of experience: October 21, 2018
The customer support agent, Erwin C. Was a great assistance. He understood my concern and solved it promptly.
Date of experience: March 27, 2018
They are all helped me to Understand Freelancer's terms conditions.and i am very relax after providing and guidelines from support team
Date of experience: October 9, 2020
I needed a refund of my membership fee and it was granted immediately.
The service provider is very polite.
Thank you once again Byron
Date of experience: July 24, 2022
It was great communicating with the support team all thanks to you. Keep supporting and making us confusion free.
Date of experience: September 5, 2020
Freelancer staff was very cooperative. They helped and guide me throughout the verification process.
Date of experience: January 15, 2023
My released milestones are locked. Then, I have made a ticket. They takes 2-3 days to resolve the problem. Anyway thank you.
Date of experience: April 20, 2022
Excellent service helping me with a money issue. Fast, experienced and reliable. Thanks again!
Pablo
Date of experience: July 25, 2018
Frieda S.
Assisted me very nicely.
Understood my query in just a single call.
Good work Freelancer team.
Date of experience: July 24, 2018
I have a question, Kimberly R. Help me, it's all okay.
I'm glad that everything turned out, thanks to the support team.
Date of experience: May 21, 2018
Joey is a very intelligent and good human being. Hope If we required any help from the freelancer team I come
Date of experience: June 23, 2023
Thanks a lot, the way he handled my request was awesome.
This kind of support drives employers to create their project in freelancer.
Date of experience: April 27, 2018
I accepted two projects of scams and got a refund for the project fees without questions ask. Thanks.
Date of experience: March 26, 2018
The chat assistants were patient and very helpful. More than I expected them to be...
It was a great experience.
Thank you. :)
Date of experience: March 25, 2021
Very professional and great communication. I will definitely be hiring this guy again. Thanks for an excellent job
Date of experience: October 19, 2021
Its so great freelancer having live support and contacting fast as possible, awesome work. Thank you Very much
Date of experience: January 23, 2018
The support service helped a lot with my request, they answered everything quickly and efficiently, thank you!
Date of experience: September 9, 2021
Very helpful, patient, took the time to answer every question without feeling like I was an inconvenience. Hospitable
Date of experience: August 15, 2023
Claudia. B, customer support of Freelancer is very helpful and hard working. Helped me resolving my problem with good patience.
Date of experience: November 18, 2018
Appalling site, people cannot speak English the talent available is dire. They have taken money from my bank account and not put it in escrow.
Date of experience: June 16, 2017
Fast and very Helpful. Satisfied with overall experience. Thanks!
Only problem is waiting time for a assistant.
Date of experience: November 18, 2018
Excellent experience; especially with Josie G.,. She was very fast in understanding the issue and taking action.
Date of experience: November 19, 2018
Bailey is very accommodating and didn't disappoint me. Thank you so much for your help! Keep up the good work.
Date of experience: November 28, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
