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Freelancer has a rating of 4.7 stars from 18,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Josie G was very helpful in closing the account.
Helped me through out and i ended with a good customer experience.
Date of experience: June 1, 2018
The attendant was very attentive, I really liked his service. Congratulations. Helped me solve my problem
Date of experience: April 29, 2021
Had an excellent support from Stephanie M. She was friendly and direct took care of the matter discussed. Thank you very much!
Date of experience: May 25, 2018
Lauren is a great assistant. She determines the issue of efficiency.
Her support was very helpful to me.
Date of experience: January 11, 2021
Jennifer M. Gave me an excellent support service about my membership. I am really satisfied with Freelancer.com and the whole team. Thank you so much
Date of experience: October 21, 2019
She has resolve my issue in less than half an hour :) and a Very profession support. 5 star rating for her :)
Date of experience: February 20, 2018
My issues on Freelancer.com got resolved when I contacted their Facebook Team. They are very responsive and helpful.
Date of experience: December 16, 2017
Easy & Clear answers very patient and she has completed the task that i wanted to make so great support :D
Date of experience: September 28, 2019
Thank you, Josie G.
And freelancer.com is a good place to find freelance job or freelancer for your project.
Date of experience: December 4, 2017
The attention service instantly solved my problem, they were understanding and friendly. I'm very grateful.
Date of experience: March 1, 2020
They are very supportive. Get all the invoice related problem resolved on time. FL is not only employers oriented but also helps freelancers.
Date of experience: July 22, 2019
Freelancer's live chat rep, Josie, helped me where neither my support concierge nor raising a ticket had.
Date of experience: July 11, 2018
Jessica B - Fixed the problem and was easy to deal with. A ++++++++++++++++++++++++++++++++++++++++++++++++
Date of experience: June 18, 2019
Chat was helpful. I shared may problem with her. And he promised that she will take action. Thanks for this commitment.
Date of experience: March 22, 2021
Nice. Eileen had been very helpful. She came forward with ideas for me to get more bids. I might yet subscribe.
Date of experience: June 28, 2018
The agent did a great job, just answer my questions properly and look for answers when he didn't have.
Date of experience: June 28, 2018
It was very quick and straightforward response regrading the resolution for my account activation.
You are doing great job.
Date of experience: December 10, 2021
It is SCAM. Freelancers lack any experience and expertise. They are actually can provide nothing. Do not go to them
Date of experience: June 30, 2014
Had issues with an accidental payment that was made and Rosie G helped to refund the full amount back.
Date of experience: March 23, 2018
Charlotte was very helpful on all aspects... She responded to my questions rather quickly in a professional manner.
Date of experience: February 17, 2018
Your response was quick and clear. I now understand another side of the exchange rates. Very much helpful.
Date of experience: December 9, 2021
Chelsea V. was very nice and polite, she also had some good advices how to improve my freelancer account.
Date of experience: February 13, 2023
She helped me within 10 minutes and was really friendly. Would recommend Freelancer live chat again!
Date of experience: December 20, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Sam, this is Marcus from Freelancer.com. I regret to hear that your chosen freelancer failed to complete your project. Would you be able to send me an email at marcusc@freelancer.com with your username? I wish to review your project and see what went wrong so I can provide you proper assistance and recommendation. I look forward to your email. Thank you.