Freelancer has a rating of 4.7 stars from 18,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Very proactive and friendly CS. Always figure out solutions to help with the problems that may occur.
Date of experience: September 27, 2023
The staff (Raven B) was very helpful and fast to answer my questions. Great service, please keep it up!
Date of experience: March 28, 2021
Support was good, i love how they were so calm and wise. Nice platform, but it wasnt for me. Thank you very much.
Date of experience: June 27, 2022
Great support as always Rox help me to fix project related issues Freelancer.com is a #1 platform for freelancers & companies Thanks [Rox C.]
Date of experience: January 12, 2019
All my further requirements still give them a answered. The freelancer service was great and excellent. Thank you.
Date of experience: January 7, 2019
I'm new to this site and had major concerns that were all addressed accordingly. Thank you so much for your help!
Date of experience: January 7, 2019
I happy with this man.
Some support assistant is not helpful but he/she was good.
Thank for unlock my account
Date of experience: June 14, 2023
She is truly awesome. Nice behavior and accent. Really appreciate her efforts over here to make most out of it.
Date of experience: June 22, 2022
Josie G. Helped me out with proper action, task was simple but conducted efficiently and in timely manner.
Date of experience: July 5, 2018
It was an exciting experience, most of the websites support feel robotic, but in freelancer i really felt that im talking to someone honest.
Date of experience: May 31, 2021
Received assistance in easy and clear way which helped me to resolve my issue with full satisfaction.
Date of experience: July 19, 2018
I had an issue with the payments system, and Kelvin walked me through it, which was very helpful. He answered all my questions.
Date of experience: October 21, 2020
Erwin C. Is member of freelancer support team and resolved my issue promptly. I would highly recommend this site as it seriously looks after you
Date of experience: July 17, 2018
Recently i had some doubts but Frieda helped me get over all these in the best way possible. She is friendly, well spoken and calm person.
Date of experience: August 9, 2018
Checking procedure for my 1st awarded project. Eric was helpful and provided me with the information I needed.
Date of experience: July 12, 2018
The support on freelancer.com is absolutely amazing, very quick and friendly. If there's any problem, I would not hesitate to contact them again.
Date of experience: February 26, 2018
Crystal was brilliant at solving my problem. I could not be happier with her service. A lovely patient customer representative.
Date of experience: January 17, 2018
Speedy in responding with attention to detail. Extremely satisfied. Keep up the good work Josie! Awesome support experience
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Date of experience: October 19, 2020
Thank you very much for your help, the support team immediately replied to me and solved my problem in a couple of hours.
Date of experience: October 30, 2019
Had some slight issues which were sorted out straight away by mark g (admin)
Great product and service.
Date of experience: January 22, 2019
Jam P. Efficiently resolved my concerns. She did not made me feel that I am indeed chatting with a human being. Keep up the good work!
Date of experience: November 24, 2021
Troy with Freelance help was very helpful to me in resolving a payment issue. Great customer service!
Date of experience: July 28, 2017
Freelancer resolved my issue quickly.
I am very happy for the support that they have provided.
Much obliged.
Date of experience: January 19, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).