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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,518)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user arams10
Belgium
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Very proactive and friendly CS. Always figure out solutions to help with the problems that may occur.

Date of experience: September 27, 2023

Thumbnail of user zukhras
AE
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

The staff (Raven B) was very helpful and fast to answer my questions. Great service, please keep it up!

Date of experience: March 28, 2021

Thumbnail of user munkhtumurb
Mongolia
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Support was good, i love how they were so calm and wise. Nice platform, but it wasnt for me. Thank you very much.

Date of experience: June 27, 2022

Thumbnail of user erg
India
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

Great support as always Rox help me to fix project related issues Freelancer.com is a #1 platform for freelancers & companies Thanks [Rox C.]

Date of experience: January 12, 2019

Thumbnail of user rossh64
Philippines
1 review
0 helpful votes
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January 9th, 2019
Verified purchase

All my further requirements still give them a answered. The freelancer service was great and excellent. Thank you.

Date of experience: January 7, 2019

Thumbnail of user stevee147
Maryland
1 review
0 helpful votes
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January 8th, 2019
Verified purchase

I'm new to this site and had major concerns that were all addressed accordingly. Thank you so much for your help!

Date of experience: January 7, 2019

Thumbnail of user macym41
Bangladesh
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

I happy with this man.
Some support assistant is not helpful but he/she was good.

Thank for unlock my account

Date of experience: June 14, 2023

Thumbnail of user abdulhamidk1
Pakistan
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

She is truly awesome. Nice behavior and accent. Really appreciate her efforts over here to make most out of it.

Date of experience: June 22, 2022

Thumbnail of user riccardod7
Italy
1 review
1 helpful vote
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July 5th, 2018
Verified purchase

Josie G. Helped me out with proper action, task was simple but conducted efficiently and in timely manner.

Date of experience: July 5, 2018

Thumbnail of user imada24
Lebanon
1 review
0 helpful votes
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May 31st, 2021
Verified purchase

It was an exciting experience, most of the websites support feel robotic, but in freelancer i really felt that im talking to someone honest.

Date of experience: May 31, 2021

Thumbnail of user abdulj10
Pakistan
1 review
0 helpful votes
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July 21st, 2018

Received assistance in easy and clear way which helped me to resolve my issue with full satisfaction.

Date of experience: July 19, 2018

Thumbnail of user hasani4
GB
1 review
0 helpful votes
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October 21st, 2020

I had an issue with the payments system, and Kelvin walked me through it, which was very helpful. He answered all my questions.

Date of experience: October 21, 2020

Thumbnail of user alisalmanm
Pakistan
1 review
0 helpful votes
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July 18th, 2018
Verified purchase

Erwin C. Is member of freelancer support team and resolved my issue promptly. I would highly recommend this site as it seriously looks after you

Date of experience: July 17, 2018

Thumbnail of user zoyam4
Qatar
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

Recently i had some doubts but Frieda helped me get over all these in the best way possible. She is friendly, well spoken and calm person.

Date of experience: August 9, 2018

Thumbnail of user markp446
Delaware
1 review
1 helpful vote
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July 14th, 2018
Verified purchase

Checking procedure for my 1st awarded project. Eric was helpful and provided me with the information I needed.

Date of experience: July 12, 2018

Thumbnail of user ryanp172
California
1 review
0 helpful votes
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August 9th, 2018
Verified purchase

The live chat with customer care is superb. They replied immediately and once i pitched my problem, it was solved within no time

Date of experience: August 8, 2018

Thumbnail of user umarg1
Nigeria
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Very Simple to solve a complex issues. I was amazed by his well professional ethics, compassionate, responsiveness, and simplicity.

Date of experience: February 19, 2018

Thumbnail of user jakubj6
Czechia
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

The support on freelancer.com is absolutely amazing, very quick and friendly. If there's any problem, I would not hesitate to contact them again.

Date of experience: February 26, 2018

Thumbnail of user kerryl62
Australia
1 review
0 helpful votes
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January 18th, 2018

Crystal was brilliant at solving my problem. I could not be happier with her service. A lovely patient customer representative.

Date of experience: January 17, 2018

Thumbnail of user shielaj6
India
1 review
0 helpful votes
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October 20th, 2020

Speedy in responding with attention to detail. Extremely satisfied. Keep up the good work Josie! Awesome support experience

Tip for consumers:
Na

Products used:
Freelancer

Service

Date of experience: October 19, 2020

Thumbnail of user karena372
Armenia
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Thank you very much for your help, the support team immediately replied to me and solved my problem in a couple of hours.

Date of experience: October 30, 2019

Thumbnail of user richardc736
GB
1 review
0 helpful votes
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January 22nd, 2019

Had some slight issues which were sorted out straight away by mark g (admin)
Great product and service.

Date of experience: January 22, 2019

Thumbnail of user ricardoiic
Philippines
1 review
0 helpful votes
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November 24th, 2021
Verified purchase

Jam P. Efficiently resolved my concerns. She did not made me feel that I am indeed chatting with a human being. Keep up the good work!

Date of experience: November 24, 2021

Thumbnail of user janc96
Texas
2 reviews
0 helpful votes
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July 30th, 2017
Verified purchase

Troy with Freelance help was very helpful to me in resolving a payment issue. Great customer service!

Date of experience: July 28, 2017

Thumbnail of user nachiketd
India
1 review
0 helpful votes
  • Send Message
January 21st, 2019
Verified purchase

Freelancer resolved my issue quickly.
I am very happy for the support that they have provided.
Much obliged.

Date of experience: January 19, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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