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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,848
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,517)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user tiagoa7
Portugal
1 review
0 helpful votes
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July 27th, 2017
Verified purchase

Very nice experience, the support helped me fix my problem fast and without any problems or hard work!

Date of experience: July 27, 2017

Thumbnail of user jmacxo
Australia
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

Thankyou Betty for dealing with multiple questions and answering them throughly so it was easy to understand

Date of experience: January 16, 2019

Thumbnail of user timj144
Netherlands
1 review
0 helpful votes
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August 5th, 2018
Verified purchase

Fixed the recruiter option after paying multiple times already and updated title which was not editable for me, all done within minutes.

Date of experience: August 3, 2018

Thumbnail of user nevilv
India
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

My issues has been resolved by Freelancer in very quick and professional way.
I am thankful to the team.

Thanks

Date of experience: January 26, 2022

Thumbnail of user swapnilj1
India
1 review
0 helpful votes
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July 8th, 2018
Verified purchase

Josie G. Quickly understand my issue and solve it real quick. Keen to help. Nice member in support team.

Date of experience: July 6, 2018

Thumbnail of user anupr6
Bangladesh
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

I was contacted by three supporters but finally, this is the wonderful solution for me and he solved my issue.

Date of experience: July 5, 2018

Thumbnail of user fadias3
Wyoming
1 review
0 helpful votes
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August 1st, 2018
Verified purchase

Had mistakenly mentioned incomplete project status it was nicely solved. I really appreciate the way of dealing

Date of experience: July 31, 2018

Thumbnail of user abhisheky1
India
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

My Queries were resolved successfully, very cooperative and helpful support... Superb Thank you freelancer.com

Date of experience: July 4, 2018

Thumbnail of user katyad3
South Africa
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

Amazing service, waited for me to reply despite my forgetfulness about requesting the online chat. Very helpful and polite.

Date of experience: July 4, 2018

Thumbnail of user davids1706
Illinois
1 review
0 helpful votes
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July 4th, 2018
Verified purchase

Once Eric helped me. I was very satisfied. There had been much chat, and now it is resolved. Again, thank you.

Date of experience: July 3, 2018

Thumbnail of user samarj3
Pakistan
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

I am really satisfied with the customer service and my suggestion is that try to respond within couple of hours it will be more beneficial :)

Date of experience: October 6, 2022

Thumbnail of user saritap7
India
1 review
0 helpful votes
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September 1st, 2019
Verified purchase

Michelle A provided good support and expecting to handle this case wisely for securing women's pride in the future.

Date of experience: August 31, 2019

Thumbnail of user natias
Belgium
1 review
1 helpful vote
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August 13th, 2014

Incredibly stupid. Asks me to choose computer skills which I do not have. No other option. Complete waste of time!

Date of experience: August 10, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi Natia, my name is Marcus and I'm from Freelancer.com. Thank you for trying our site and provide us feedback. It seems that you encountered an issue in setting the skills of your profile. Note that users are not required /mandated to choose computer skills. Please send me an email at marcusc@freelancer.com with your username so I can provide you clarification on how our system works. I'd be more than glad to help you in completing your profile and address all issues you have encountered. I hope to hear from you. Thank you.

Thumbnail of user andreap112
VE
1 review
0 helpful votes
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February 8th, 2018
Verified purchase

My problem was solved in a matter of minutes, the team is excellently qualified, they are kind, patient and useful.

Date of experience: February 8, 2018

Thumbnail of user fernandag17
Brazil
1 review
0 helpful votes
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December 6th, 2020

She resolved my problem perfectly, been patient, and calm. Was awesome, helped me a lot when I needed.

Date of experience: December 5, 2020

Thumbnail of user jamesp975
India
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Anastasia D. Assisted me in a very good way. I had all my questions and queries cleared. Thank you so much freelancer

Date of experience: July 8, 2019

Thumbnail of user johna281
North Carolina
1 review
1 helpful vote
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October 3rd, 2013

Lost $485.00 at the Freelancer.com site. I advise anyone seeking a freelancer to stay far away from this scam operation.

Date of experience: October 3, 2013

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi there John, Marcus from Freelancer.com here. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. You may send me an email to marcusc@freelancer.com with your username and project ID so I can further review what happened to your $485 USD funds. Thank you and I hope to hear from you soon.

Thumbnail of user musabk
Turkey
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

Great and helpful person, he explained things in a simple way that everybody can understand, I appreciate it

Date of experience: July 6, 2021

Thumbnail of user justinn271
Nigeria
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Javier handled my complaint with professionalism and efficiency. I had a good customer service experience.

Date of experience: November 23, 2022

Thumbnail of user bujard
Serbia
1 review
0 helpful votes
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August 6th, 2017
Verified purchase

I enjoy working on Freelancer. A lot of opportunities come everyday. Good profit as well. Highly recommended.

Date of experience: August 3, 2017

Thumbnail of user sumand4
India
1 review
1 helpful vote
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August 4th, 2017
Verified purchase

freelancer.com gives me good client to work with. Its my great please being a freelancer. I am thankful :)

Date of experience: August 3, 2017

Thumbnail of user oleksiys
Ukraine
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

More than 3 years of active work with Freelancer. All is good! One little moment. Not a very convenient form for sending bids now.

Date of experience: August 3, 2017

Thumbnail of user surendrap3
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Stephanie M. Is really helpful and resolved the issues easily I had. Thank you so much for your kindness.

Date of experience: August 4, 2017

Thumbnail of user preetp
India
1 review
0 helpful votes
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August 3rd, 2017
Verified purchase

Antoinette was very helpful. She did resolved my issues efficiently. I thank you for her prompt action.

Date of experience: August 2, 2017

Thumbnail of user cutelancerf
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Good experience with freelancer.com. High; y recommended every one who is looking to get an online career

Date of experience: August 3, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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