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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user hunainh
Pakistan
1 review
2 helpful votes
  • Send Message
March 3rd, 2019
Verified purchase

Anastasia, from freelancer support team looked into my problem and helped me professionally. I love you. Thanks

Date of experience: March 1, 2019

Thumbnail of user liudasb1
Lithuania
1 review
0 helpful votes
  • Send Message
August 30th, 2017
Verified purchase

The consultant was informative and polite. Answered to all of provided questions. I am satisfied 100%

Date of experience: August 30, 2017

Thumbnail of user muhammada222
Pakistan
1 review
0 helpful votes
  • Send Message
December 19th, 2019

Janine P. Ia a great attendant. Smart and fast helpful.He assist me in everything I asked him professionally.

Date of experience: December 18, 2019

Thumbnail of user kent113
Singapore
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Good customer service officer. Was able to address all my concerns within the shortest time and took immediate action.

Date of experience: November 25, 2018

Thumbnail of user udayg2
India
2 reviews
0 helpful votes
  • Send Message
August 30th, 2018
Verified purchase

Benny S., support executive from Freelancer.com was excellent to address and solve my concern perfectly, thanks for your help!

Date of experience: August 30, 2018

Thumbnail of user ruths21
Austria
1 review
3 helpful votes
  • Send Message
August 29th, 2014

Terrible company, no support, basically stole money from me. Everyone be careful - they are it thief's.

Tip for consumers:
Don't use them.

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello Ruth, Marcus of Freelancer.com here. I would like to understand your issue and be able to help you in rectifying it. Please shoot me an email at marcusc@freelancer.com with your username and details of your issue. I hope to hear from you, Ruth. Thank you.

Thumbnail of user ravenb55
Florida
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Transaction went smoothly. Easy to communicate. I am especially thankful of the schedule accommodation that was made for me.

Date of experience: July 14, 2022

Thumbnail of user mumtahhenar
Bangladesh
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

I am really pleased to meet with Josie G. His advice and support is appreciated. Thanks freelancer team

Date of experience: May 27, 2018

Thumbnail of user anonimusa1
Serbia
1 review
0 helpful votes
  • Send Message
April 4th, 2018
Verified purchase

Very fast and effective support.
They are always there to provide accurate information.
Each recommendation.

Date of experience: April 4, 2018

Thumbnail of user manuelm85
VE
1 review
0 helpful votes
  • Send Message
February 8th, 2018
Verified purchase

Always attentive, look for the best way to solve problems, excellent support and untimely attention!

Date of experience: February 8, 2018

Thumbnail of user franciscoo4
Colorado
1 review
0 helpful votes
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December 29th, 2017

Charlotte is extremely helpful. She was very patient and really concerned about my interaction. Give that girl a raise!

Date of experience: December 28, 2017

Thumbnail of user mohameda119
Sri Lanka
1 review
0 helpful votes
  • Send Message
January 12th, 2018

He assisted me really well. All my bugs fixed crystal clear on time. Thank you so much for doing a great Job!...

Date of experience: January 12, 2018

Thumbnail of user irfanp
India
1 review
0 helpful votes
  • Send Message
March 25th, 2019
Verified purchase

It was awesome to work on freelancer.com best platform for freelancers I have found so far.
Thank you very much.

Date of experience: March 24, 2019

Thumbnail of user jessicab661
Viet Nam
1 review
0 helpful votes
  • Send Message
June 16th, 2019
Verified purchase

Good service and professional.
She guided me to know more detail regarding preferred freelancer system.
Thanks.

Date of experience: June 14, 2019

Thumbnail of user amitj18
India
1 review
0 helpful votes
  • Send Message
June 10th, 2019
Verified purchase

Anastasia D. Is very Helpful and calmly answer to my question. I'm happy with that.

Thanks again for the help

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2019

Thumbnail of user mohammadn19
Bangladesh
1 review
0 helpful votes
  • Send Message
March 19th, 2019
Verified purchase

Great experience with! Recommendations! Extremely helpful customer service! Thank you very much again.

Date of experience: March 19, 2019

Thumbnail of user moniquem21
Australia
1 review
0 helpful votes
  • Send Message
September 13th, 2017

Thanks so much for your help and support today. You clarified all of my questions. Kind regards,
Monique.

Date of experience: September 12, 2017

Thumbnail of user mageda8
Mexico
1 review
0 helpful votes
  • Send Message
October 31st, 2020

Freelancer has a very great support, excellent, answer all questions clearly, high recommended, Thanks

Date of experience: October 30, 2020

Thumbnail of user dainzur
Mexico
1 review
0 helpful votes
  • Send Message
March 17th, 2019
Verified purchase

Hi! I found a lot of support with Oscar, he was accurate, helpful and supportive. Thanks you so much

Date of experience: March 16, 2019

Thumbnail of user anicetoc
Philippines
1 review
0 helpful votes
  • Send Message
September 8th, 2017
Verified purchase

The assistance was quick and efficient. I am not familiar yet with membership-related matters. Troy handled it well:-)

Date of experience: September 7, 2017

Thumbnail of user pranjalk2
India
1 review
0 helpful votes
  • Send Message
October 31st, 2020

Allen S was very polite and clear in resolving my payment related query on freelancer.com. Great experience!

Date of experience: October 30, 2020

Thumbnail of user sedato
Germany
1 review
0 helpful votes
  • Send Message
November 15th, 2018
Verified purchase

I can say that Eric S. Is the perfect customer support agent from freelancer website! Thanks so much

Date of experience: November 13, 2018

Thumbnail of user jorys
Netherlands
1 review
0 helpful votes
  • Send Message
September 2nd, 2018
Verified purchase

Friendly customer service and solved my "problem" super fast. I'm glad that freelancer has a support with these kind of employees.

Date of experience: August 31, 2018

Thumbnail of user ralucap2
Romania
1 review
0 helpful votes
  • Send Message
August 30th, 2018
Verified purchase

It helped me understand the freelancing thing.
She is very good and helpful.
Thanks once again for your support

Date of experience: August 30, 2018

Thumbnail of user md.sajidm
Bangladesh
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Thank you for being so helpful. Live chat support really helps freelancers like me to get solutions instantly.

Date of experience: August 2, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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